TS4002 i can't log in my icloud account my old email is gone what will i do to finish setup my iphone5

hi last night i reset my iphone5 then after that i cant log in my old itune account i cant opne my iphone what will i do.? to get back my old icloud account i cant remember the email add anf my pass word.. please help me

Welcome to the Apple community Timmy.
If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock.

Similar Messages

  • HT4436 my mom lost her ipad. can I log into her icloud account on my iphone 5

    My mom has lost her Ipad.  Can I log into her icloud account from my iphone 5?

    What To Do If Your iDevice Is Lost Or Stolen
    What you cannot do is track your device using a serial number or other identifying number. You cannot expect Apple or anyone else to find your device for you. You cannot recover your loss unless you insure your device for such loss. It is not covered by your warranty.
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  • Hi ! I got an iPhone 5 from someone who I don't know the real owner. Then I wanna change iCloud on it, but I don't know the password of owner. How can I log out that iCloud account without password ? Please help me, thank you

    Thank you, please help me !

    How can I log out that iCloud account without password ?
    You can't.
    Return the phone to whoever you bought it from and get a refund. Without the previous owners password you will not be able to enter your own iCloud acount, and when you update the phone, you won't be able to re-activate it as it will be locked to the previous owners account.
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    Hi
    https://appleid.apple.com/
    and
    https://www.icloud.com
    are two different accounts
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    http://support.apple.com/kb/PH2622?viewlocale=en_US&locale=en_US

  • Can i log into my icloud account from a non-mac laptop?

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  • Can't log into my iCloud account

    After I changed my laptop password, my mac book isn't allowing my icloud to log in.
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    Hi
    https://appleid.apple.com/
    and
    https://www.icloud.com
    are two different accounts
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    However you could add an alias instead to you iCloud account.
    http://support.apple.com/kb/PH2622?viewlocale=en_US&locale=en_US

  • TS4036 Accessing iCloud account from old email address that's no longer active

    HELP!  My iPhone 5 screen died and Apple cannot repair it.  The phone still works and it is under warranty but I am having difficulty getting my calendar, notes and contact info.  I was able to download the pictures on to my PC at home using iTunes but not the data. When I go to iCloud I get a message telling me to go to a message sent to the original email account used when I purchased my first apple product (laptop) but I no longer have access to that email account.  I have set up other iCloud accounts since then but seem to going in circles trying to find this very important data.  Before I return the damaged phone for replacement I want to make sure I have exhausted every resource.  Does anyone have any suggestions?
    Thanks!

    To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use.  If you don't know the password for your old ID, or if it isn't accepted, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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  • How can i set up my iCloud account to receive emails?

    I recently closed my other email accounts, and i'd like to get the iCloud emailing to work properly, but don't know how. any tips?

    iCloud- About @icloud.com email addresses
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    iCloud- Troubleshooting iCloud Mail
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  • Cannot log into my iCloud account on my iPhone.

    hi i set up my icloud account same as my apple id. then i changed my apple id to a different email address. now when i try to log into my icloud using my old email it wont let me log in or delete my icloud from my phone. please help  thanks

    You need to go to apple id site and change it back, without verifying for just as long as it takes to delete icloud account on your phone. Once deleted - change it back and verify.

  • HT1338 i currently have a macbook 2.1 and want to update. what can it support? I can't even download IPhoto! I can't open anything in my ICloud account either! its not on my current browser nor am i able when logging onto my ICloud account.

    i currently have a macbook 2.1xersion 10.6.8 and want to update. what can it support? Everything i try, it won't support! I can't even download IPhoto! I can't open anything in my ICloud account either! its not on my current browser nor am i able when logging onto my ICloud account. Can anyone give me some advice besides buying a newer laptop?

    Lion 10.7.5 is as far as you can go. You must have at least 2 GBs of installed RAM.
    Upgrading from Snow Leopard to Lion or Mountain Lion
    You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99.
    If you sign into the App Store and try to purchase Mountain Lion but the App Store says your computer is not compatible then you may still be able to upgrade to Lion per the following information.
    Upgrading to Lion
    If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
    You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. Or you can order directly on the online Apple Store. The cost is $19.99 (as it was before) plus tax.  It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
         Lion System Requirements
           1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
               or Xeon processor
           2. 2GB of memory
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  • Whenever I update my iPhone software, it asks me to sign in to iCloud with an old email address.  My other devices all have the correct address.  How can I get the correct address for my iPhone?  The only Apple ID that works for logging in is my new one.

    Whenever I update my iPhone software, it asks me to sign in to iCloud with an old email address.  My other devices all have the correct address.  How can I get the correct address for my iPhone?  The only Apple ID that works for logging in is my new one.

    To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone (if you're using iOS 7), then sign back in with the ID you wish to use.  If you don't know the password for your old ID, or if it isn't accepted, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Tap edit next to the primary email account, tap Edit, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • I need to change my iCloud email address.  I changed it for my Apple id but I can't log out of iCloud to change it there.  Find my iPad is activated so I can't delete my iCloud account.  I don't have the email address the iCloud login has anymore.

    I need to change my iCloud email address.  I changed it for my Apple id but I can't log out of iCloud to change it there.  Find my iPad is activated so I can't delete my iCloud account.  I don't have the email address the iCloud login has anymore so I can't have the password sent there.  To sum it up, iCloud has an old email for the account log-in.  I don't remember the password for the old email.  I have Find My iPad activated so the iCloud account cannot be deleted.  And I am already logged out of iTunes & App Store. 

    If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple IDand that ID is a previous version of your current ID, not an entirely different one.
    This feature has been introduced to make stolen phones useless to those that have stolen them.
    However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.
    The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.
    You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
    This article provides more information about Activation Lock.

  • HT4865 I just bought this ipad and cannot log out from icloud because i dont have the password.how can i log out from icloud?need help

    I just bought this ipad and cannot log out from icloud because i dont have the password.how can i log out from icloud?need help

    You need to return it to the seller and get your money back.  You cannot reset or use the device with another AppleID installed unless you know the password for that ID.
    If the device has been jailbroken, no one on here can give you any further help...the Terms of Use prohibit us from doing so.

  • I damaged my iphone 5 and have been sent a new one, but i do not have enough storage to back up my phone and do not want to pay for more storage. can i get all of my contacts, photos, etc. on my new phone just by logging into my icloud account?

    i damaged my iphone 5 and have been sent a new one, but i do not have enough storage to back up my phone and do not want to pay for more storage. can i get all of my contacts, photos, etc. on my new phone just by logging into my icloud account?

    Not photos, just data synced with iCloud shown in Settings>iCloud.  If you don't have sufficient storage to back up to iCloud, back up to your computer instead using iTunes (connect you phone to your computer, open iTunes, click on the name of your phone in iTunes, go to ths Summary tab of your iTunes sync settings and click Back Up Now).  Also transfer your purchases to your iTunes library (connect your phone to your computer, open iTunes and go to File>Devices>Transfer Purchases). If you have photo stream photos older than 30 days tha you wan to save, save these to your camera roll before backing up (tap Select, tap the photos, tap the share icon -- box with upward facing arrow, then tap Save to Camera Roll).
    When setting up your new phone, when given the option choose Restore from iTunes Backup and restore the backup you made earlier.

  • How do I log into my iCloud account. I have iCloud installed on my iPad but can not figure out how to log into my iCloud account to restore a message

    How do I log into my iCloud account. I have iCloud installed on my iPad but can not figure out how to log into my iCloud account to restore a message

    Settings / iCloud on the iOS device to view your settings and options.
    Storage & Backup / iCloud Backup is how you restore the device with your last backup.

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