TS4002 I cannot edit my incoming mail server name under iCloud

This morning my iCloud email stopped working. When I open the Mail preferences panel and look at the iCloud account, the Incoming Mail Server is listed as "mail.example.com" and is greyed out. I cannot edit this entry to the proper iCloud server name. I can edit my user name and password, but when I try to save changes it tells me that I cannot leave the Incoming Mail Server name blank. Which wouldn't be a problem if I could, you know, change it.
This just started this morning. I noticed that Mail was asking me for passwords that have been in my Keychain for ages, and I had to manually enter them all to get to my email.
My account is working on my iOS devices.
Tom

Looked around on other threads on Apple Support and found a solution that worked for me.
    - Delete your iCloud account in Mail Preferences, Account tab.
     - Click "+" to add an account
     - Fill in your iCloud name-address-password, then hold Option key down, then click 'Continue'. Holding Option down takes you to a screen you normally don't see!
     - Change the incoming Mail Server from 'mail.me.com' to 'imap.mail.me.com'
     - Proceed creating your account.
Try!

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Hi, I have private emails in IPAD2, i have chaged the incoming mail server name and saved the change.

Hi, I have private emails in IPAD2, i have chaged the incoming mail server name and saved the change.
but, when I back to read my old emails in inbox it's gone away, I have backed to setting and return the previous
incoming mail name, but also I did't get the old emails. where I can find the old emails in my IPAD2 ?

It is only the link to your emails which are 'stored' on your iPad. You will have to enter all proper email addresses to get the message associated with them, which, in practice, means multiple accounts. If all still does not work try a Reset [Hold the Home and Sleep/Wake buttons down together for 10 seconds or so (until the Apple logo appears) and then release].

HT4436 what is the incoming mail server on my iCloud mail account? a sample is greyed out, and I can't enter one even if I knew it. thanks,

what is the incoming mail server on my iCloud mail account? a sample is greyed out, and I can't enter one even if I knew it. thanks,

Try deleting the account and then reenter it. Be sure to remember the username and password used.
OT

TS4002 I cannot fill in the incoming mail server on my iCloud account and therefore cannot finalize it.

My iCloud mail is not working on my Macbook Pro. When I go to Mail preferences - Accounts - iCloud, everything is correct, except the incoming mail server. I also cannot acces this to fill in the correct incoming server.

HT2954 CAnnot change the incoming mail server for iCloud account

I cannot recieve mail because the imap setting is wrong, but I cannot highlight it to change.

Hi, was it maybe setup as a MobileMe or dot Mac account in the first place?
You cannot use .mac or MobileMe as type of Account, you have to choose IMAP when setting up, otherwise Mail is hard coded to change imap.mail.me.com to mail.me.com & smtp.mail.me.com to smtp.me.com, no matter what you try to enter.
iCloud Mail setup, do not choose .mac or MobileMe as type, but choose IMAP...
On second step where it asks "Description", it has to be a unique name, but you can still use your email address.
IMAP (Incoming Mail Server) information:
          •          Server name: imap.mail.me.com
          •          SSL Required: Yes
          •          Port: 993
          •          Username: [email protected] (use your @me.com address from your iCloud account)
          •          Password: Your iCloud password
SMTP (outgoing mail server) information:
          •          Server name: smtp.mail.me.com
          •          SSL Required: Yes
          •          Port: 587
          •          SMTP Authentication Required: Yes
          •          Username: [email protected] (use your @me.com address from your iCloud account)
          •          Password: Your iCloud password
Also, you must upgrade your password to meet the new criteria: 8 characters, including upper and lower case and numbers. If you have an older password that does not meet these criteria, when you try to setup mail on your mac, using all of the IMAP criteria listed above, it will still give a server error message. Go to   http://appleid.apple.com         then follow directions to change your password, then go back to setting up your mail using the IMAP instructions above.
Thanks to dpepper...
https://discussions.apple.com/thread/3867171?tstart=0
http://x704.net/bbs/viewtopic.php?f=19&t=5807&p=69967#p69967

HT4864 how do i change my incoming mail server name?

My incoming mail messages on my MacBook suddenly stopped coming in yesterday. I changed nothing, but now it says I have the wrong password. I checked my incoming mail server settings and think this could be the problem, but do not know how to change it. It is greyd out.

Since you're posting in the icloud forum, I'm going to assume you're using an icloud email account.
You're not supposed to edit its settings directly. Quit Mail. Click your apple >> system preferences >> icloud. Remove the checkmark beside mail. Wait a minute and recheck it. Then try the account in the mail.app again.
If you've manually added the account because you're not running Lion or Mountain Lion, then you can check the settings in Mail menu >> preferences >> accounts >> select the account. The correct settings for icloud mail is here: http://support.apple.com/kb/HT4864

HT4864 Incoming mail server problem with iCloud . . .

The incoming mail server dialog box is "greyed out" and I cannot type in the iCloud server. Why is this and how can I fix it?

This is a larger problem than the email server: it may be a temporary server glitch or something more serious with your account. Unless you are in a hurry about it I should leave it for a day and see if it sorts itself out. If it doesn't you may need to contact Support: if you currently happen to have AppleCare, either because you recently bought Apple hardware or have paid to extend the inititial period, you can contact them here:
http://www.apple.com/support/icloud/contact/
You will need the serial number of the covered hardware.
If you are not covered by AppleCare, then - in common with other free email services - there is no free support and you may be asked to pay a fee: you should point out that this is their problem and that you shouldn't need to pay for it.

Incoming Mail Server Name

I am trying to set-up Mail accessing from an Exchange server. I have tried setting up an Exchange account and also an IMAP account, based on what I have read on these forums, but have been unable to receive mail. I can send to my hearts delight, but not receive. I'm wondering if I have my naming convention is right. If I have the Outgoing Mail server set-up as: smtp.exxon.com... then shouldn't my Incoming Mail Server be mail.exxon.com? I've seen several posts regarding this same problem, but I can't seem to find answer to it. Any help much appreciated.
Using Mac G4, System 10.4.7

Wait a minute... I just re-read your response...
if your sever is called smtp.exxon.com then your
incoming mail server will also be called
smtp.exxon.com.<
My incoming and outgoing are supposed to be named the
same thing?
My account at home is not set-up that way. Please
advise.</div>
Yes, the should be named the same... this is unless you have mail.exxon.com as well. But no harm in trying it with smtp.exxon.com. There shouldn't be any harm in that.
Cheers
-T

HT1277 what is the incoming mail server name for hotmail?

What is the Incoming Mail server for a hotmail email account

Try to find it here http://www.emailaddressmanager.com/tips/mail-settings.html

Incoming mail server non-editable

I can't edit my incoming mail server in Mail prefs. I am able to use my .me email on my phone just fine, but can't get it on my iMac. The field reads "mail.example.com" but is grayed out and I click and nothing happens. Can't get the field to edit.
Help!

I did retore the ipod to factory settings, I believe that the information was correct. I even deleted the account and re-entered. when it verifies This message comes up
The IMAP Server
"apple.imap.mail.yahoo.com" is not responding. Check your network connection and that you entered the correct information in the "Incoming Mail Server" field.
I can not even find the Incoming Mail Server.

HT4864 incoming mail server wont allow me to alter info

I've upgraded to Mountain Lion & am pulling my hair out over so many things!!
All of a sudden, my iCloud mail isn't working... so I went into the account setting to see what was wrong there and found that the 'incoming mail server' box was not filled ?? why ??
Now if i want to add the correct incoming details, that box/field wont allow me to open it to enter the info !!??? So how the heck can I make the change to fix it?? Then when I want to get out of it & say 'save changes' it tells me that the 'incoming server' field cannot be left empty !! aarrgghhhhhh

This issue has been posted on several discussions, but the best answer I have receieved is to delete the account, and enter it again. We have several computers that have been updated from 10.7 to 10.8 in the house. We want to simply change the name of the mailbox, but also can not edit the Incoming Mail Server for iCloud. Deleting the mailbox, and creating it from scratch is NOT an option, since we been using it for years, and have it full of email. Does anyone have a real option for this problem that was introduced when we upgraded from 10.7 to 10.8?
Thank,
Steve

HT4864 When trying to update my Mail Account Mailbox Behaviours settings, when I try to close the settings pane the following messages occur: Invalid Incoming Mail Server The "Incoming Mail Server" field cannot be empty. The incoming mail server box has p

When trying to update my Mail Account Mailbox Behaviours settings, after making the changes when I try to close the settings pane the following messages occur: Invalid Incoming Mail Server The “Incoming Mail Server” field cannot be empty. The incoming mail server box has in light grey colour: p02-imap.mail.me.com in it and I cannot edit its content. Any ideas what is going on and how to fix it?

Hi all,
Mattreichenbach is probably on the right track here with a reset of settings. I think I've determined the issue has to do with cached account information and inconsistencies for the account name. This seems to crop up when I've changed my password and it hasn't propagated fully to all the servers, devices, certificates, etc.
Hopefully many here are on their way to restoration of service by now but it's clear that a lot of people are having the same issues. Very frustrating and definitely something Apple needs to resolve: incoming mail server field grayed out, incorrect autopopulation of different fields, other unanticipated behaviors. If you're still having issues, though, here's what worked for me...
First, head to the iCloud preferences pane in System Configuration and choose "Sign Out". When I did this it prompted me with a number of "are you sure" type questions about retaining information on my local machine. I chose to delete/remove the info each time simply because it should all be restored by the cloud and I didn't want to risk a massive duplication of my data... I will say, I'm back up and running with no issues so I suspect you can make the same delete/remove choices... But use your own judgment. I don't want you to lose any data (ie.. please use care as you do this because I cannot bear the thought of causing anyone to experience the pain of data loss).
Once you've signed out of iCloud, restart your system. When you get back in, head to the Mail, Contacts and Calendars section of your System Preferences and add your account back by choosing the brushed aluminum "iCloud" button. When it asks for your account name, use your @iCloud.com email address. I am all but certain my issue had started because one of my devices (iPhone or whatever) had been set up with an email alias specified instead of my @iCloud.com address.
Apple, if you're reading through any of these issues (there are TONS of users having this same problem). Take note, that your icloud service somewhat frequently is not responding and yet tells the user that the password is wrong and this prompts people to be changing their passwords unnecessarily. This has happened to me on numerous occasions. Also, I noticed that last week's outage corresponded to a VERY similar outage exactly one year ago to the day. Sounds like planned maintenance to me and I think you could do a better job notifying folks so we're not wasting HUGE amounts of time troubleshooting a problem that we have no hope of fixing.
Hope that helps some of you!
Terry Mullane
Washington, DC

Mail in Mountain Lion "Incoming Mail Server" field cannot be empty

I put my wife's email account which is in iCloud on mail with a couple of other iCloud accounts. To identify who's iCloud account is who's, In the preferences on the account where you edit the description from the default "iCloud" to User's Name iCloud and after you hit save I get an error saying The "Incoming Mail Server" field cannot be empty. Yet is has p04--imap.mail.me.com in the field that is greyed out and I cannot edit the fields contents and therefore doesn't allow me to change the email account's description. I've tried deleting the accounts, logging out of icloud, etc. Nothing has fixed this yet.
On a side note, one of my other email accounts from iCloud keeps popping up with it needing the password field to be entered. No matter what I try, it doesn't take the password. I can log into it just fine through safari.
So it seems like iCloud is having issues as well as Mail and contacting Apple twice and escalating to tier 2 both times has yeilded the person saying they didn't know and then hanging up on me. Does anyone else know what I might try?

Okay, I had this problem and solved it as follows:
1. Deleted any non-functioning iCloud-IMAP accounts from Mail's Preferences. I had two that were working fine, so I left those in place. One of those was the primary iCloud account on my Mac, i.e., the account used for "Find My iPhone/Mac/iPad" and iCloud storage, etc.
2. Then I quit Mail and restarted my computer.
3. Went to my other devices and made sure the primary account was the same one there. [Note: It was not -- the primary iCloud account was different on my iPhone versus my Mac, I think this discrepancy might have been the source of the problem, but I don't know.]
4. I also made sure my wife's Mac uses a different primary iCloud account, one that is not on my machines, although we share one secondary iCloud Mail account (which is not the primary on any device -- it is always a secondary account).
5. Then, following MChannel's advice upthread, I went into System Preferences > Mail, Contacts & Calendars, and added the formerly problematic iCloud accout that way. I have everything turned on for my primary iCloud account. All of the secondary accounts only have Mail turned on (although I don't think that matters -- you can turn on the other features that are available there if you like).
6. Opened Mail and voila! -- everything is working fine. Accounts are all set up properly without me even opening Mail's Preferences.

I am trying to disable "show notes in inbox" on icloud account but keep receiving error "incoming mail server cannot be empty"

HI -
I am trying to uncheck "show notes in inox" on my icloud account but keep receiving error message:
"incoming mail server cannot be empty" message
The incoming mail server on the account is set automatically is is greyed out so I cannot edit anything. I also tred editing account.plist but the icloud account does not have the neccasary string to be edited as with my other mail accounts.
Would apprecate any assistence.
Regards,

Hi there freegreg,
You may find the troubleshooting steps in the article below helpful.
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/ts3276
-Griff W.

Incoming Mail Server field cannot be empty- but it's grayed out!

I'm trying to set up a new iCloud IMAP mailbox. Everything goes fine, except I keep getting the dialog box "Invalid Incoming Mail Server. The "incoming Mail Server" field cannot be empty". It's emplty because it's grayed out and can't be changed. Huh? What am I missing here?

Why are you trying to manually edit this account. Enter it correctly by opening the iCloud control panel (from System preferences) signing in and switching mail on.
If you are already signed in, sign out reboot and sign back in, turn Mail and any other services you want to use on.

TS4002 I cannot edit my incoming mail server name under iCloud

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