TS4002 I had 2 iCould Accounts - one on MacBook Pro and one on iPad - long story. I changed the one on my iPad to sync with laptop. Now I can not get my iCloud mail on my iPad since it only want to set up a new one, not my existing one. How do I fix it

Hi:
I had two iCloud account - one on my iPad set up with Me.com. Its a long story as to why I had two account which I will not the issue. I changed my iPad account to link up with my MacBook Pro account - which is my primary account. After doing this all seemed OK except I could not get y primary iClould email account set. When I tried to add my primary iClound email account it only allows you to add a NEW iClould account which is not what I want.
How do I correct this issue? Thanks.

Thanks Winston but your solution did not work. In my iCould account everything works except Mail - that being contacts, calendar, reminders, etc. When it comes to mail it is currently OFF. When I turn it ON, it states that I need to create a NEW free iClound account, and allowing me to establish my existing account.
When I tried your solution, it stated that the account already exists but in reality it is not on my iPad.
Any more thoughts?

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I have two email accounts on my MacBook Pro and iPhone. My iPhone continues to send messages from either account that I choose. My MacBook says that one of my email account outgoing mail servers is Offline? How can I get that working again?

I have two email accounts on my MacBook Pro and iPhone that I have been using for a few years. My phone works perfectly for both accounts. Now one of my email accounts on the MacBook says the outgoing server is Offline? How can I fix that so that both accounts send and receive email. I have tried various things in settings but nothing seems to work.

Hi Rochdr,
You can use the following article to help you address this issue with your mail account in OS X:
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/ts3276
Thanks for using the Apple Support Communities. Have a good one!
-Braden

TS3988 Hiya... I can't get my iCloud mail account to activate on MacMini running OSX Mountain Lion 10.8.

Hiya... I can't get my iCloud mail account to activate on MacMini running OSX Mountain Lion 10.8.2.
Any thoughts?
Thanks
Dantean

Be sure the mini is connected to icloud (system preference>icloud) and that you also have mail turned on. Then be sure the mail program has the icloud account defined in it's preferences.

I had a repair done on my MacBook Pro and had to have a new hard drive installed. The Apple Auth Repair Shop then updated the OS from 10.6.8 to 10.7.5. Now my iPhoto v 9.2.3 will not open and it sounds like it will not work with this OS. Can you plea

I had a repair done on my MacBook Pro and had to have a new hard drive installed. The Apple Auth Repair Shop then updated the OS from 10.6.8 to 10.7.5. Now my iPhoto v 9.2.3 will not open and it sounds like it will not work with this OS. Can you please advise?

You may need many other updates to retain compatibility with Lion. I suggest you reinstall Snow Leopard. Unfortunately, you will need to erase the drive first. Be sure to backup your data if you haven't done so already.
Clean Install of Snow Leopard
Be sure to make a backup first because the following procedure will erase
the drive and everything on it.
     1. Boot the computer using the Snow Leopard Installer Disc or the Disc 1 that came
         with your computer. Insert the disc into the optical drive and restart the computer.
         After the chime press and hold down the "C" key. Release the key when you see
         a small spinning gear appear below the dark gray Apple logo.
     2. After the installer loads select your language and click on the Continue
         button. When the menu bar appears select Disk Utility from the Utilities menu.
         After DU loads select the hard drive entry from the left side list (mfgr.'s ID and drive
         size.) Click on the Partition tab in the DU main window. Set the number of
         partitions to one (1) from the Partitions drop down menu, click on Options button
         and select GUID, click on OK, then set the format type to MacOS Extended
         (Journaled, if supported), then click on the Apply button.
     3. When the formatting has completed quit DU and return to the installer. Proceed
         with the OS X installation and follow the directions included with the installer.
     4. When the installation has completed your computer will Restart into the Setup
         Assistant. After you finish Setup Assistant will complete the installation after which
         you will be running a fresh install of OS X. You can now begin the update process
         by opening Software Update and installing all recommended updates to bring your
         installation current.
Download and install Mac OS X 10.6.8 Update Combo v1.1.

HT4623 Updated wife's iPhone4 and now she can't get her iCloud email on it.

UPdated wife's iPhone 4 and now she can't get her ICloud email (old dotmac). Tried new Apple ID, new password. No good. How can I associate her iPhone with her email address?

Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue of resetting the password and recovering use of the Apple ID.
Then use this info to change the incorrect spelling;
http://support.apple.com/kb/HT5621

I want to cut and paste iCal entries on iPad. Have seen a number of questions raised but no definitive answer - is it possible or not? (I use Bento but that doesn't sync with ICal now so can use that solution)

I want to cut and paste iCal entries on iPad. Have seen a number of questions raised but no definitive answer - is it possible or not?
(I use Bento but that doesn't sync with ICal now so can use that solution)
Hope to hear helpful news soon....
C

No, the camera connection kit only supports the copying of photos and videos to the Photos app, it doesn't support copying content off the iPad. For your second camera instead of the SD reader part of the kit, does the iPad to camera cable not work with it for direct transfer to the iPad ?
For Lightroom and Nikon software again no - you can only install apps that are available in the iTunes app store on your computer and the App Store app on the iPad, 'normal' PC and Mac (OS X) software are not compatible with the iPad (iOS). There are some apps that perform fairly basic editing functions that are available in the store, but nothing as sophisticated as, for example, Lightroom.

I have purchased Adobe XI Pro and created a form for entering bowling scores to submit to newspaper for my high school team. I can not figure out how to get pdf's into my documents folder on my iPad so that I can access the files in bowling alleys where

I have purchased Adobe XI Pro and created a form for entering bowling scores to submit to newspaper for my high school team. I can not figure out how to get pdf's into my documents folder on my iPad so that I can access the files in bowling alleys where I do not have a Wi-Fi connections. I need to be able access files without going to acrobat.com. Help!!!@

Post the PDF files to a web site. The browse to them in Safari on the iPad. When you Open the files specify the Open to occur in Adobe Reader. Then you can have/Save them in your Documents folder on the iPad. An iPad has limited access to files otherwise.

I can't get my iCloud mail To Work

I've tried every ID and password I can think of and I still can't get my Apple Mail to send/receive emails from my iCloud Account?
What do I need to do to just get it setup correctly. I've tried following the tutorials but haven't had any success.
Any ideas?
(Also, when I try to Setup Mail With system prefs->icloud it tells me Mail can't be enabled at this time try again.
iCloud on my Mac and my iPhone is so frustrating... There are also too many user ids... very confusing!

You should only have one ID for iCloud, and perhaps one for the iTunes Store, depending on how you set it up.
To setup iCloud email you need to login with your iCloud @me.com email address and iCloud password.

Conflict between home sharing from MacBook Pro and airplay from ipad / iPhone?

Just bought an Apple TV, and set it up yesterday. Everything works fine, with one exception. When I have iTunes open and home sharing turned on the Apple TV, when trying to mirror airplay from my ipad 4th gen or my iPhone 5s, I get nothing on the Apple TV, just black screen. It also makes the device run really sluggish.
I've definitely narrowed it down to this conflict, quitting iTunes on the MacBook Pro immediately resolves the issue. So no big deal, right? Just turn off itunes. Except the whole point of buying the Apple TV is to have a central point I can stream all my media in the house from, I'd like to have my MacBook Pro, iMac, ipad and iPhone able to take control of the Apple TV without having to run across the house to turn iTunes on or off on the computers.
This only happens when mirroring, normal airplay audio or video works just fine. MacBook Pro and Apple TV are hard wired Ethernet, ipad on wifi.
Is this a known conflict? Is there any solution?

Normally there ought to be an airplay button in the top menu bar (where also the battery, wifi, clock, etc are located). And in display settings at the bottom there ought to be a drop down menu labelled Airplay Display.
If not, it seems that your Apple TV cannot be found. Are both on the same network? Have you enabled AirPlay in the Apple TV (Settings -> AirPlay set to On)?

Still can't get to iCloud mail since 9/11 11amCST. Help?

Can some one please give a realistic ETA and timezone when iCloud mail will be back up??
<Edited By Host>

Only Apple can do that and they may not even know.
http://www.apple.com/support/icloud/systemstatus/
It's a really bad idea to post your email addresses - it's an invitation to spam - and I've asked the Hosts to remove them.

Upgrading to Lion, used cloud, now my apple mail no longer syncs on my computer. Can't get any apple mail to come in. Mail window not working properly. Connection to Internet fine. Anyone know how to fix this issue? All worked fine until I opted for Cloud

Hello,
I am using a MacBook Pro. Bought in April 2011. Upgraded to Lion, OSX 10.7.3
I have an Apple mail account that synced with a gmail account in my Mail Program.
I then chose the CLOUD activation. I can find my mail if I go to cloud.com but I no longer get any Apple mail delivered to my Mail program on my computer. My gmail account syncs just fine. In fact, the Mail program doesn't even open any longer when I double click. I have to go to the Mail menu, select Message Viewer to even view my mail program now. The Internet connection is testing fine using the Connection Doctor. But when the Connection Doctor program just whirs for eternity and never finishes checking the accounts.
Is this a bug? Do you have to set up your mailbox again for Apple mail to get it to sync after having mail hosted on the Cloud? Or does hosting on the Cloud mean I now always have to go the hassle of logging in at the cloud site to even access my Apple mail?
Any ideas out there? I am sure there are Mac geniuses, the real ones, floating around in cyber space and would love to get some intelligent directions to solve this new issue.
Cheers
Anne

I would like to add that Comcast is my internet provider. Perhaps that is part of the issue although the Connection Doctor confirms the mail box is connecting to the internet. No other function processes when Connection Doctor program is used to find the source of the issue. I have read forum posts but am unable to find a way to get my Apple mail to be delivered to my computer. It worked fine up until I chose to transfer mail to the Cloud. My mail account is a .mac account.
Still hoping someone out there can help me.
thanks,
anne

I changed my Apple ID and Password, now I can't get into iCloud.

I changed my Apple ID and Password, so now when I get on my iPhone it asks me for my password to my old Apple ID, which doesn't work. I've gone into settings to change the Apple ID, but it won't let me. I've tried to delete the account, but it asks for my password. Any idea what I'm doing wrong?

saschuck1217 wrote:
I called Apple Support. The solution is absolutely ridiculous. You have to go back and change your Apple ID to your old Apple ID and then go back into iCloud and iTunes on your phone and delete or reset the account. Basically, you are supposed to anticipate these issues prior to changing your Apple ID, or else you're locked out of your iCloud and iTunes. I thought Apple was smarter than this. Very disappointed.
Apple provided a procedure, listed in the first article I posted, that instructs you to log out of all Apple ID related services prior to changing your primary email address. Granted, I'd like to see a reminder link listed at appleid.apple.com next to the Primary Email Address edit option, but Apple does provide a correct procedure, plus a way to fix it if you don't follow the procedure.
In fact, the last article I linked to gives you three separate steps to try. If the Apple Support Advisor jumped straight to step three, instead of having you try steps one & two first, then that was not correct on their part.
1. Use your current Apple ID password
Trying using your current Apple ID password. If that doesn't work, continue to the next step.
2. Sign out and back in to iMessage or FaceTime
If you are currently signed in to iMessage or FaceTime
If you are not signed in to iMessage or FaceTime
3. Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't work, try these steps:
Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
Tap Settings > iCloud and try to sign out.
Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
Tap Settings > iCloud and sign in with the new Apple ID.
Complaining about an issue arising when you don't follow their instructions is like complaining that you lost all of your data because you never backed it up to iTunes or iCloud as they recommend, and you lost data after an iOS update. In fact, the very first step of [iOS: How to update your iPhone, iPad, or iPod touch - Support - Apple] states: "Back up your device to iCloud or iTunes." And it even includes a link if you don't know how to do that.
When you use the Apple Support Articles properly, you avoid 99.9% of all potential problems.

TS3212 Somehow I am unable to play my songs in itunes. When i go to play a song I get a message informing me that the file can not be located. How do I fix this. I have had no problems in the past.

Can someone tell me how to fix a problem I have with itunes. I keep getting a message when I try and play a song on itunes that tells me I cant play the song because it cant find the file. I have never had this problem before. How do I fix it, Please.

Have you moved, renamed or deleted the original files?
Has another programme on your computer moved, renamed or deleted the files?
Have you just created this iTunes Library?
Have you recently added the missing music music from an external hard drive?
If it's none of the above, what have you been doing recently? For example, have you been "sorting" your files in your file manager?

MacBook Pro and smartphone, or iPad and smartphone?

So,
I have an old windows computer, and the iPad 1. I know I am going to buy an Android phone, but I am looking for something to do all the things that my smartphone can't do.
I am a very knowlegeable tech guy, jailbreaker and all, but I just can't decide.
I use my iPad at school, but it has just become too slow for me to use anymore, and my windows computer is just too old to do anything either.
So, I want to know if I should get a MacBook Pro with the smartphone or buy iPad 3, the smartphone, and keep my old windows computer.
I want to do things that are very graphic intensive that my windows computer can't do, but if I buy iPad 3, then I can just play games off the AppStore.
But, then again, a MacBook Pro will do everything that my iPad and my old windows computer can do and more. So I am leaning to that side.

Whatever turns you on.

I have Wildblue email, igoogle start page is beeing removed, now I can't get to my mail, firefox keeps trying to go to igoogle start page, Help Please.

A new Windows 8 opp.system. It has Google all through it, I don't like google, but google is who Wildblue uses for mail. Right from the start I tried to set some short cuts to get to mail, but the google stuff already in there would intersept my efforts, so I would have to type in wildblue and thenI would get there and I'm guessing, that Firefox started automatically do the rest. Now that the igoogle start page has gone away, they are fasing it out, it is suppose to go right to my mail, instead it keeps trying to go to igoogle start page, over & over & over & ......
I see now that my other tab shows that it finally got to my mail. Will this be the norm, or will it self correct?

When you start typing in the address bar, Firefox may suggest your most frequently used site address, and show other frequently/recently used sites in a drop-down list. To get Firefox to stop suggesting a particular site, try using the down arrow key on the keyboard to go down and select it, then press the Delete key, then arrow up or down to the site you really want to clear that unwanted address from the address bar.
If you haven't already, you might want to create a bookmark for your new mail site. Not only does this provide one-click access (or two-click, if you use the menu rather than the Bookmarks Toolbar), but it helps speed access when you start typing in the address bar.
Some related help articles:
* [[How to use bookmarks to save and organize your favorite websites]]
* [[Awesome Bar - Find your bookmarks, history and tabs when you type in the address bar]]
With respect to iGoogle, it's possible that going to this page is a Google setting. Two things to check:
(1) While you are logged in to your Google account, check whether you've somehow specified you want iGoogle instead of the main Google page or Gmail.
(2) Remove your Google cookies. This will clear out preferences related to Google that are stored on your computer (separate from the ones stored in your account). You can do that as follows:
First, save any pending work such as draft messages or Google Docs documents you're editing. While viewing a page on Google, try either:
* right-click and choose View Page Info > Security > "View Cookies"
* Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
In the dialog that opens, you can remove the site's cookies individually.
Hopefully now Google will forget your previous interest in iGoogle.

TS4002 I had 2 iCould Accounts - one on MacBook Pro and one on iPad - long story. I changed the one on my iPad to sync with laptop. Now I can not get my iCloud mail on my iPad since it only want to set up a new one, not my existing one. How do I fix it

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