TS4002 iPad crashing want open window when attempting to open email what's up?

Ok so I make an attempt to open mala but it crashes won't go any further, a year ago I upgraded and then was told the problems of what I had going on needed a new sims card which I haven't done yet, I believe it has a virus from another's email it's the onl thing that does not work well at is time. Thanks victoria

There are no IOS viruses.

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    Path:            /Applications/Mail.app/Contents/MacOS/Mail
    Identifier:      com.apple.mail
    Version:         7.0 (1816)
    Build Info:      Mail-1816000000000000~1
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [151]
    Responsible:     Mail [1053]
    User ID:         501
    Date/Time:       2013-10-27 08:24:57.073 +0100
    OS Version:      Mac OS X 10.9 (13A603)
    Report Version:  11
    Anonymous UUID:  05ECDB88-6FEE-C3F4-9595-78842B4637DD
    Sleep/Wake UUID: 243D9E70-D096-4AFE-8F35-255339133C0F
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    Exception Codes: 0x0000000000000000, 0x0000000000000000
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    Greetings,
    I am having the same problem with my wife's MacBook Pro. Here is the crash report... Any ideas or help out there?
    Process:         Mail [1740]
    Path:            /Applications/Mail.app/Contents/MacOS/Mail
    Identifier:      com.apple.mail
    Version:         7.0 (1816)
    Build Info:      Mail-1816000000000000~1
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [220]
    Responsible:     Mail [1740]
    User ID:         501
    Date/Time:       2013-10-27 11:41:54.526 -0600
    OS Version:      Mac OS X 10.9 (13A603)
    Report Version:  11
    Anonymous UUID:  B514437F-961F-36BD-DB70-CF83E04A1312
    Crashed Thread:  15  -[MFSnippetManager _calculateSnippetForMessages]  Dispatch queue: NSOperationQueue Serial Queue
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    Process:         Mail [1958]
    Path:            /Applications/Mail.app/Contents/MacOS/Mail
    Identifier:      com.apple.mail
    Version:         7.3 (1878.6)
    Build Info:      Mail-1878006000000000~1
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [171]
    Responsible:     Mail [1958]
    User ID:         501
    Date/Time:       2014-09-25 09:45:29.505 -0400
    OS Version:      Mac OS X 10.9.5 (13F34)
    Report Version:  11
    Anonymous UUID:  59D9EF2C-125C-E8F2-970D-BB3D65939454
    Sleep/Wake UUID: 54EA5F12-A97F-471B-B628-D67A9030DF86
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    Exception Type:  EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Application Specific Information:
    *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[__NSPlaceholderDictionary initWithObjects:forKeys:count:]: attempt to insert nil object from objects[1]'
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    Application Specific Backtrace 1:
    0   CoreFoundation                      0x0000000105f5425c __exceptionPreprocess + 172
    1   libobjc.A.dylib                     0x00000001039c2e75 objc_exception_throw + 43
    2   CoreFoundation                      0x0000000105e53dd1 -[__NSPlaceholderDictionary initWithObjects:forKeys:count:] + 385
    3   CoreFoundation                      0x0000000105e69ad9 +[NSDictionary dictionaryWithObjects:forKeys:count:] + 57
    4   Mail                                0x0000000100d56fd9 Mail + 397273
    5   Mail                                0x0000000100d5688c Mail + 395404
    6   Mail                                0x0000000100d65251 Mail + 455249
    7   Foundation                          0x000000010347a5b8 NSKeyValueNotifyObserver + 387
    8   Foundation                          0x0000000103479788 NSKeyValueDidChange + 453
    9   Foundation                          0x000000010347e276 -[NSObject(NSKeyValueObserverNotification) didChangeValueForKey:] + 118
    10  Mail                                0x0000000100d6549c Mail + 455836
    11  Mail                                0x0000000100d64e0c Mail + 454156
    12  Foundation                          0x0000000103499745 -[NSBlockOperation main] + 75
    13  Foundation                          0x0000000103478f31 -[__NSOperationInternal _start:] + 631
    14  Foundation                          0x0000000103478bdb __NSOQSchedule_f + 64
    15  libdispatch.dylib                   0x000000010621228d _dispatch_client_callout + 8
    16  libdispatch.dylib                   0x0000000106219ef0 _dispatch_main_queue_callback_4CF + 333
    17  CoreFoundation                      0x0000000105ebb4f9 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9
    18  CoreFoundation                      0x0000000105e76714 __CFRunLoopRun + 1636
    19  CoreFoundation                      0x0000000105e75e75 CFRunLoopRunSpecific + 309
    20  HIToolbox                           0x0000000108ed8a0d RunCurrentEventLoopInMode + 226
    21  HIToolbox                           0x0000000108ed87b7 ReceiveNextEventCommon + 479
    22  HIToolbox                           0x0000000108ed85bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
    23  AppKit                              0x0000000103d2624e _DPSNextEvent + 1434
    24  AppKit                              0x0000000103d2589b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
    25  AppKit                              0x0000000103d1999c -[NSApplication run] + 553
    26  AppKit                              0x0000000103d04783 NSApplicationMain + 940
    27  libdyld.dylib                       0x000000010624a5fd start + 1
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   libsystem_kernel.dylib         0x00000001063ec866 __pthread_kill + 10
    1   libsystem_pthread.dylib       0x00000001064fd35c pthread_kill + 92
    2   libsystem_c.dylib             0x000000010631cb1a abort + 125
    3   libc++abi.dylib               0x00000001065e1f31 abort_message + 257
    4   libc++abi.dylib               0x0000000106607952 default_terminate_handler() + 264
    5   libobjc.A.dylib               0x00000001039c330d _objc_terminate() + 103
    6   libc++abi.dylib               0x00000001066051d1 std::__terminate(void (*)()) + 8
    7   libc++abi.dylib               0x0000000106605246 std::terminate() + 54
    8   libobjc.A.dylib               0x00000001039c30b0 objc_terminate + 9
    9   libdispatch.dylib             0x00000001062122a1 _dispatch_client_callout + 28
    10  libdispatch.dylib             0x0000000106219ef0 _dispatch_main_queue_callback_4CF + 333
    11  com.apple.CoreFoundation       0x0000000105ebb4f9 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9
    12  com.apple.CoreFoundation       0x0000000105e76714 __CFRunLoopRun + 1636
    13  com.apple.CoreFoundation       0x0000000105e75e75 CFRunLoopRunSpecific + 309
    14  com.apple.HIToolbox           0x0000000108ed8a0d RunCurrentEventLoopInMode + 226
    15  com.apple.HIToolbox           0x0000000108ed87b7 ReceiveNextEventCommon + 479
    16  com.apple.HIToolbox           0x0000000108ed85bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
    17  com.apple.AppKit               0x0000000103d2624e _DPSNextEvent + 1434
    18  com.apple.AppKit               0x0000000103d2589b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
    19  com.apple.AppKit               0x0000000103d1999c -[NSApplication run] + 553
    20  com.apple.AppKit               0x0000000103d04783 NSApplicationMain + 940
    21  libdyld.dylib                 0x000000010624a5fd start + 1
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib         0x00000001063ed662 kevent64 + 10
    1   libdispatch.dylib             0x0000000106214421 _dispatch_mgr_invoke + 239
    2   libdispatch.dylib             0x0000000106214136 _dispatch_mgr_thread + 52
    Thread 2:: -[MFIMAPAccount fetchSynchronouslyIsAuto:]  Dispatch queue: NSOperationQueue 0x600000038da0
    0   libobjc.A.dylib               0x00000001039ba1c4 objc_msgSend_fixedup + 0
    1   com.apple.Mail.framework       0x0000000101dd065c +[MFLibraryMessage _addMessageToResidentMessages:] + 100
    2   com.apple.Mail.framework       0x0000000101da9793 messageForStmt + 590
    3   com.apple.Mail.framework       0x0000000101da6949 __50+[MFLibrary sendMessagesMatchingQuery:to:options:]_block_invoke + 381
    4   com.apple.Mail.framework       0x0000000101dbde05 +[MFLibrary executeBlock:isWriter:useTransaction:isPrivileged:] + 1328
    5   com.apple.Mail.framework       0x0000000101da6782 +[MFLibrary sendMessagesMatchingQuery:to:options:] + 319
    6   com.apple.Mail.framework       0x0000000101db658e +[MFLibrary sendMessagesMatchingCriterion:to:options:searchType:async:] + 483
    7   com.apple.Mail.framework       0x0000000101dd58f2 -[MFLibraryStore openSynchronouslyUpdatingMetadata:returnRetainedMessages:] + 546
    8   com.apple.Mail.framework       0x0000000101dc4d8d -[MFLibraryIMAPStore _openSynchronouslyUpdatingMetadata:withOptions:] + 186
    9   com.apple.Mail.framework       0x0000000101dc5594 -[MFLibraryIMAPStore _fetchForCheckingNewMail:] + 54
    10  com.apple.Mail.framework       0x0000000101d7a5ce -[MFIMAPAccount fetchSynchronouslyIsAuto:] + 259
    11  com.apple.CoreFoundation       0x0000000105e3f9ac __invoking___ + 140
    12  com.apple.CoreFoundation       0x0000000105e3f814 -[NSInvocation invoke] + 308
    13  com.apple.MailCore             0x00000001020c57a4 -[MCMonitoredInvocation invoke] + 211
    14  com.apple.MailCore             0x00000001020e8448 -[MCThrowingInvocationOperation main] + 40
    15  com.apple.MailCore             0x000000010208cb28 -[_MCInvocationOperation main] + 332
    16  com.apple.Foundation           0x0000000103478f31 -[__NSOperationInternal _start:] + 631
    17  com.apple.Foundation           0x0000000103478bdb __NSOQSchedule_f + 64
    18  libdispatch.dylib             0x000000010621228d _dispatch_client_callout + 8
    19  libdispatch.dylib             0x00000001062167e3 _dispatch_async_redirect_invoke + 154
    20  libdispatch.dylib             0x000000010621228d _dispatch_client_callout + 8
    21  libdispatch.dylib             0x0000000106214082 _dispatch_root_queue_drain + 326
    22  libdispatch.dylib             0x0000000106215177 _dispatch_worker_thread2 + 40
    23  libsystem_pthread.dylib       0x00000001064fdef8 _pthread_wqthread + 314
    24  libsystem_pthread.dylib       0x0000000106500fb9 start_wqthread + 13
    Thread 3:: -[MFIMAPAccount fetchSynchronouslyIsAuto:]  Dispatch queue: NSOperationQueue 0x600000038da0
    0   libsystem_kernel.dylib         0x00000001063ec716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib       0x00000001064fec77 _pthread_cond_wait + 787
    2   com.apple.Foundation           0x00000001034db1d0 -[__NSOperationInternal _waitUntilFinishedOrTimeout:outer:] + 218
    3   com.apple.IMAP                 0x0000000101b18c70 -[IMAPClientOperationQueue waitUntilOperationIsFinished:] + 228
    4   com.apple.IMAP                 0x0000000101b32ca1 -[IMAPGateway waitUntilClientOperationIsFinished:] + 184
    5   com.apple.IMAP                 0x0000000101b32bd7 -[IMAPGateway addClientOperation:toQueueAndWaitUntilFinished:] + 397
    6   com.apple.IMAP                 0x0000000101b20e7d -[IMAPConnection _fetchCapabilitiesIfNeeded] + 192
    7   com.apple.IMAP                 0x0000000101b20ad7 -[IMAPConnection capabilities] + 31
    8   com.apple.IMAP                 0x0000000101b21813 -[IMAPConnection _authenticateWithAuthenticator:] + 172
    9   com.apple.MailCore             0x000000010207c9b0 -[MCConnection authenticate] + 594
    10  com.apple.IMAP                 0x0000000101b21690 -[IMAPConnection authenticate] + 66
    11  com.apple.Mail.framework       0x0000000101d773b6 -[MFIMAPAccount connectAndAuthenticate:] + 1163
    12  com.apple.IMAP                 0x0000000101b2bad4 -[IMAPConnectionPool _validateAndCheckOutGateway:forMailbox:allowReconnect:newGateway:] + 323
    13  com.apple.IMAP                 0x0000000101b296a6 -[IMAPConnectionPool _checkOutNewGatewayWithConnection:forMailbox:] + 316
    14  com.apple.Mail.framework       0x0000000101d782a3 -[MFIMAPAccount _getPotentialGatewayForMailbox:options:createdNewConnection:needsSelect:] + 431
    15  com.apple.Mail.framework       0x0000000101d77e34 -[MFIMAPAccount _gatewayForMailbox:name:options:] + 272
    16  com.apple.Mail.framework       0x0000000101d7b386 -[MFIMAPAccount _listingForMailbox:listAllChildren:onlySubscribed:highPriority:] + 134
    17  com.apple.Mail.framework       0x0000000101d7bf92 -[MFIMAPAccount _listingForMailbox:listAllChildren:highPriority:] + 117
    18  com.apple.Mail.framework       0x0000000101d7e95b -[MFIMAPAccount refreshMailboxListingRootedAtMailbox:] + 234
    19  com.apple.Mail.framework       0x0000000101d7a561 -[MFIMAPAccount fetchSynchronouslyIsAuto:] + 150
    20  com.apple.CoreFoundation       0x0000000105e3f9ac __invoking___ + 140
    21  com.apple.CoreFoundation       0x0000000105e3f814 -[NSInvocation invoke] + 308
    22  com.apple.MailCore             0x00000001020c57a4 -[MCMonitoredInvocation invoke] + 211
    23  com.apple.MailCore             0x00000001020e8448 -[MCThrowingInvocationOperation main] + 40
    24  com.apple.MailCore             0x000000010208cb28 -[_MCInvocationOperation main] + 332
    25  com.apple.Foundation           0x0000000103478f31 -[__NSOperationInternal _start:] + 631
    26  com.apple.Foundation           0x0000000103478bdb __NSOQSchedule_f + 64
    27  libdispatch.dylib             0x000000010621228d _dispatch_client_callout + 8
    28  libdispatch.dylib             0x00000001062167e3 _dispatch_async_redirect_invoke + 154
    29  libdispatch.dylib             0x000000010621228d _dispatch_client_callout + 8
    30  libdispatch.dylib             0x0000000106214082 _dispatch_root_queue_drain + 326
    31  libdispatch.dylib             0x0000000106215177 _dispatch_worker_thread2 + 40
    32  libsystem_pthread.dylib       0x00000001064fdef8 _pthread_wqthread + 314
    33  libsystem_pthread.dylib       0x0000000106500fb9 start_wqthread + 13
    Thread 4:
    0   libsystem_kernel.dylib         0x00000001063ece6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00000001064fdf08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib       0x0000000106500fb9 start_wqthread + 13
    Thread 5:
    0   libsystem_kernel.dylib         0x00000001063ece6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00000001064fdf08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib       0x0000000106500fb9 start_wqthread + 13
    Thread 6:: -[MFIMAPAccount _synchronizeAccountWithServerHighPriority:]  Dispatch queue: NSOperationQueue 0x600000038da0
    0   libsystem_kernel.dylib         0x00000001063ec716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib       0x00000001064fec77 _pthread_cond_wait + 787
    2   com.apple.Foundation           0x00000001034db1d0 -[__NSOperationInternal _waitUntilFinishedOrTimeout:outer:] + 218
    3   com.apple.IMAP                 0x0000000101b18c70 -[IMAPClientOperationQueue waitUntilOperationIsFinished:] + 228
    4   com.apple.IMAP                 0x0000000101b32ca1 -[IMAPGateway waitUntilClientOperationIsFinished:] + 184
    5   com.apple.IMAP                 0x0000000101b32bd7 -[IMAPGateway addClientOperation:toQueueAndWaitUntilFinished:] + 397
    6   com.apple.IMAP                 0x0000000101b3494b -[IMAPGateway _storeFlags:state:forUids:mailboxName:] + 107
    7   com.apple.IMAP                 0x0000000101b348ce -[IMAPGateway _expunge:orStoreFlags:orStoreGmailLabels:state:forUids:] + 664
    8   com.apple.IMAP                 0x0000000101b345fe -[IMAPGateway storeFlags:state:forUids:] + 38
    9   com.apple.IMAP                 0x0000000101b34bf7 -[IMAPGateway deleteMessagesOlderThanNumberOfDays:settingFlags:] + 475
    10  com.apple.Mail.framework       0x0000000101dc638d -[MFLibraryIMAPStore deleteMessagesOlderThanNumberOfDays:compact:] + 583
    11  com.apple.Mail.framework       0x0000000101dfd93b -[MFMailAccount deleteMessagesFromMailbox:olderThanNumberOfDays:] + 163
    12  com.apple.Mail.framework       0x0000000101d81c28 -[MFIMAPAccount deleteMessagesFromMailbox:olderThanNumberOfDays:] + 138
    13  com.apple.Mail.framework       0x0000000101e7897f -[MFRemoteStoreAccount _synchronizeAccountWithServerHighPriority:] + 932
    14  com.apple.Mail.framework       0x0000000101d7e517 -[MFIMAPAccount _synchronizeAccountWithServerHighPriority:] + 52
    15  com.apple.CoreFoundation       0x0000000105e3f9ac __invoking___ + 140
    16  com.apple.CoreFoundation       0x0000000105e3f814 -[NSInvocation invoke] + 308
    17  com.apple.MailCore             0x00000001020c57a4 -[MCMonitoredInvocation invoke] + 211
    18  com.apple.MailCore             0x00000001020e8448 -[MCThrowingInvocationOperation main] + 40
    19  com.apple.MailCore             0x000000010208cb28 -[_MCInvocationOperation main] + 332
    20  com.apple.Foundation           0x0000000103478f31 -[__NSOperationInternal _start:] + 631
    21  com.apple.Foundation           0x0000000103478bdb __NSOQSchedule_f + 64
    22  libdispatch.dylib             0x000000010621228d _dispatch_client_callout + 8
    23  libdispatch.dylib             0x00000001062167e3 _dispatch_async_redirect_invoke + 154
    24  libdispatch.dylib             0x000000010621228d _dispatch_client_callout + 8
    25  libdispatch.dylib             0x0000000106214082 _dispatch_root_queue_drain + 326
    26  libdispatch.dylib             0x0000000106215177 _dispatch_worker_thread2 + 40
    27  libsystem_pthread.dylib       0x00000001064fdef8 _pthread_wqthread + 314
    28  libsystem_pthread.dylib       0x0000000106500fb9 start_wqthread + 13
    Thread 7:: Dispatch queue: NSOperationQueue 0x6080004cc2b0
    0   libsystem_kernel.dylib         0x00000001063e8a1a mach_msg_trap + 10
    1   libsystem_kernel.dylib         0x00000001063e7d18 mach_msg + 64
    2   com.apple.CoreFoundation       0x0000000105e76f15 __CFRunLoopServiceMachPort + 181
    3   com.apple.CoreFoundation       0x0000000105e76539 __CFRunLoopRun + 1161
    4   com.apple.CoreFoundation       0x0000000105e75e75 CFRunLoopRunSpecific + 309
    5   com.apple.Foundation           0x00000001034da16c -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 253
    6   com.apple.MailCore             0x00000001020e54fb -[MCSocket readBytes:maxLength:error:] + 786
    7   com.apple.MailCore             0x000000010207d153 -[MCConnection _readBytesFromSocketIntoBuffer:amount:requireAllBytes:error:] + 109
    8   com.apple.MailCore             0x000000010207cf9e -[MCConnection _fillBuffer:] + 590
    9   com.apple.MailCore             0x000000010207cbc3 -[MCConnection _readLineIntoData:error:] + 156
    10  com.apple.IMAP                 0x0000000101b20323 -[IMAPConnection _readLineIntoData:error:] + 50
    11  com.apple.IMAP                 0x0000000101b2751f -[IMAPConnection(MFPrivate) _readDataOfLength:intoData:error:] + 114
    12  com.apple.IMAP                 0x0000000101b4fcef +[IMAPResponse newIMAPResponseWithConnection:error:] + 85
    13  com.apple.IMAP                 0x0000000101b20403 -[IMAPConnection _copyNextServerResponse:] + 38
    14  com.apple.IMAP                 0x0000000101b20519 -[IMAPConnection _copyNextTaggedOrContinuationResponseForCommand:exists:] + 179
    15  com.apple.IMAP                 0x0000000101b25f49 -[IMAPConnection _responseFromSendingOperation:] + 979
    16  com.apple.IMAP                 0x0000000101b20f5c -[IMAPConnection executeCapability:] + 33
    17  com.apple.IMAP                 0x0000000101b1721d -[IMAPClientCapabilityOperation executeOnConnection:] + 26
    18  com.apple.IMAP                 0x0000000101b1f78a -[IMAPConnection prepareAndExecuteOperation:outWrongState:] + 1216
    19  com.apple.IMAP                 0x0000000101b327fe -[IMAPGateway _allowClientOperationThrough:] + 910
    20  com.apple.IMAP                 0x0000000101b32415 -[IMAPGateway allowClientOperationThrough:] + 385
    21  com.apple.IMAP                 0x0000000101b15ebb -[IMAPClientOperation main] + 57
    22  com.apple.Foundation           0x0000000103478f31 -[__NSOperationInternal _start:] + 631
    23  com.apple.Foundation           0x0000000103478bdb __NSOQSchedule_f + 64
    24  libdispatch.dylib             0x000000010621228d _dispatch_client_callout + 8
    25  libdispatch.dylib             0x00000001062167e3 _dispatch_async_redirect_invoke + 154
    26  libdispatch.dylib             0x000000010621228d _dispatch_client_callout + 8
    27  libdispatch.dylib             0x0000000106214082 _dispatch_root_queue_drain + 326
    28  libdispatch.dylib             0x0000000106215177 _dispatch_worker_thread2 + 40
    29  libsystem_pthread.dylib       0x00000001064fdef8 _pthread_wqthread + 314
    30  libsystem_pthread.dylib       0x0000000106500fb9 start_wqthread + 13
    Thread 8:
    0   libsystem_kernel.dylib         0x00000001063e8a1a mach_msg_trap + 10
    1   libsystem_kernel.dylib         0x00000001063e7d18 mach_msg + 64
    2   com.apple.CoreFoundation       0x0000000105e76f15 __CFRunLoopServiceMachPort + 181
    3   com.apple.CoreFoundation       0x0000000105e76539 __CFRunLoopRun + 1161
    4   com.apple.CoreFoundation       0x0000000105e75e75 CFRunLoopRunSpecific + 309
    5   com.apple.AppKit               0x0000000103ec605e _NSEventThread + 144
    6   libsystem_pthread.dylib       0x00000001064fc899 _pthread_body + 138
    7   libsystem_pthread.dylib       0x00000001064fc72a _pthread_start + 137
    8   libsystem_pthread.dylib       0x0000000106500fc9 thread_start + 13
    Thread 9:: -[MFIMAPAccount _synchronizeAccountWithServerHighPriority:]  Dispatch queue: NSOperationQueue 0x600000038da0
    0   libsystem_kernel.dylib         0x00000001063ec746 __psynch_mutexwait + 10
    1   libsystem_pthread.dylib       0x00000001064ff779 _pthread_mutex_lock + 372
    2   com.apple.Foundation           0x000000010347c8bb -[NSLock lock] + 145
    3   com.apple.Mail.framework       0x0000000101d77e12 -[MFIMAPAccount _gatewayForMailbox:name:options:] + 238
    4   com.apple.Mail.framework       0x0000000101d7b386 -[MFIMAPAccount _listingForMailbox:listAllChildren:onlySubscribed:highPriority:] + 134
    5   com.apple.Mail.framework       0x0000000101d7bf92 -[MFIMAPAccount _listingForMailbox:listAllChildren:highPriority:] + 117
    6   com.apple.Mail.framework       0x0000000101d7a9d8 -[MFIMAPAccount _synchronizeMailboxListHighPriority:] + 64
    7   com.apple.Mail.framework       0x0000000101e7885f -[MFRemoteStoreAccount _synchronizeAccountWithServerHighPriority:] + 644
    8   com.apple.Mail.framework       0x0000000101d7e517 -[MFIMAPAccount _synchronizeAccountWithServerHighPriority:] + 52
    9   com.apple.CoreFoundation       0x0000000105e3f9ac __invoking___ + 140
    10  com.apple.CoreFoundation       0x0000000105e3f814 -[NSInvocation invoke] + 308
    11  com.apple.MailCore             0x00000001020c57a4 -[MCMonitoredInvocation invoke] + 211
    12  com.apple.MailCore             0x00000001020e8448 -[MCThrowingInvocationOperation main] + 40
    13  com.apple.MailCore             0x000000010208cb28 -[_MCInvocationOperation main] + 332
    14  com.apple.Foundation           0x0000000103478f31 -[__NSOperationInternal _start:] + 631
    15  com.apple.Foundation           0x0000000103478bdb __NSOQSchedule_f + 64
    16  libdispatch.dylib             0x000000010621228d _dispatch_client_callout + 8
    17  libdispatch.dylib             0x00000001062167e3 _dispatch_async_redirect_invoke + 154
    18  libdispatch.dylib             0x000000010621228d _dispatch_client_callout + 8
    19  libdispatch.dylib             0x0000000106214082 _dispatch_root_queue_drain + 326
    20  libdispatch.dylib             0x0000000106215177 _dispatch_worker_thread2 + 40
    21  libsystem_pthread.dylib       0x00000001064fdef8 _pthread_wqthread + 314
    22  libsystem_pthread.dylib       0x0000000106500fb9 start_wqthread + 13
    Thread 10:
    0   libsystem_kernel.dylib         0x00000001063ece6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00000001064fdf08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib       0x0000000106500fb9 start_wqthread + 13
    Thread 11:
    0   libsystem_kernel.dylib         0x00000001063ece6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00000001064fdf08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib       0x0000000106500fb9 start_wqthread + 13
    Thread 12:
    0   libsystem_kernel.dylib         0x00000001063ece6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00000001064fdf08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib       0x0000000106500fb9 start_wqthread + 13
    Thread 13:
    0   libsystem_kernel.dylib         0x00000001063ece6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00000001064fdf08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib       0x0000000106500fb9 start_wqthread + 13
    Thread 14:: Dispatch queue: [MFLibrary writeQueue]
    0   libsystem_kernel.dylib         0x00000001063ec7ee __psynch_rw_wrlock + 10
    1   libsystem_pthread.dylib       0x000000010650000e _pthread_rwlock_lock + 507
    2   com.apple.Mail.framework       0x0000000101dbebe4 +[MFLibrary _checkOutDBHandleForWriting:isPrivileged:] + 374
    3   com.apple.Mail.framework       0x0000000101dbdcd1 +[MFLibrary executeBlock:isWriter:useTransaction:isPrivileged:] + 1020
    4   com.apple.Mail.framework       0x0000000101d91036 +[MFLibrary commitSynchronouslyPostingMessages:postFlags:postingOldFlagsByMessage:] + 644
    5   com.apple.Mail.framework       0x0000000101dd6c43 __59-[MFLibraryStore async_setFlagsFromDictionary:forMessages:]_block_invoke + 435
    6   com.apple.Foundation           0x0000000103499745 -[NSBlockOperation main] + 75
    7   com.apple.MailCore             0x00000001020e81a4 -[MCTaskOperation main] + 642
    8   com.apple.Foundation           0x0000000103478f31 -[__NSOperationInternal _start:] + 631
    9   com.apple.Foundation           0x0000000103478bdb __NSOQSchedule_f + 64
    10  libdispatch.dylib             0x000000010621228d _dispatch_client_callout + 8
    11  libdispatch.dylib             0x00000001062167e3 _dispatch_async_redirect_invoke + 154
    12  libdispatch.dylib             0x000000010621228d _dispatch_client_callout + 8
    13  libdispatch.dylib             0x0000000106214082 _dispatch_root_queue_drain + 326
    14  libdispatch.dylib             0x0000000106215177 _dispatch_worker_thread2 + 40
    15  libsystem_pthread.dylib       0x00000001064fdef8 _pthread_wqthread + 314
    16  libsystem_pthread.dylib       0x0000000106500fb9 start_wqthread + 13
    Thread 15:: Dispatch queue: NSOperationQueue 0x608001c2ac00
    0   libsystem_kernel.dylib         0x00000001063ec746 __psynch_mutexwait + 10
    1   libsystem_pthread.dylib       0x00000001064ff779 _pthread_mutex_lock + 372
    2   com.apple.Foundation           0x0000000103474a4e -[NSRecursiveLock lock] + 22
    3   com.apple.IMAP                 0x0000000101b28bfc -[IMAPConnectionPool checkInConnection:forGateway:] + 50
    4   com.apple.IMAP                 0x0000000101b31a82 __51-[IMAPGateway _tryToCheckInConnectionAndTryToIdle:]_block_invoke + 268
    5   com.apple.Foundation           0x0000000103499745 -[NSBlockOperation main] + 75
    6   com.apple.Foundation           0x0000000103478f31 -[__NSOperationInternal _start:] + 631
    7   com.apple.Foundation           0x0000000103478bdb __NSOQSchedule_f + 64
    8   libdispatch.dylib             0x000000010621228d _dispatch_client_callout + 8
    9   libdispatch.dylib             0x00000001062167e3 _dispatch_async_redirect_invoke + 154
    10  libdispatch.dylib             0x000000010621228d _dispatch_client_callout + 8
    11  libdispatch.dylib             0x0000000106214082 _dispatch_root_queue_drain + 326
    12  libdispatch.dylib             0x0000000106215177 _dispatch_worker_thread2 + 40
    13  libsystem_pthread.dylib       0x00000001064fdef8 _pthread_wqthread + 314
    14  libsystem_pthread.dylib       0x0000000106500fb9 start_wqthread + 13
    Thread 16:
    0   libsystem_kernel.dylib         0x00000001063ece6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00000001064fdf08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib       0x0000000106500fb9 start_wqthread + 13
    Thread 17:
    0   libsystem_kernel.dylib         0x00000001063ece6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00000001064fdf08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib       0x0000000106500fb9 start_wqthread + 13
    Thread 18:: Dispatch queue: NSOperationQueue 0x6080002c7230
    0   libsystem_kernel.dylib         0x00000001063e8a1a mach_msg_trap + 10
    1   libsystem_kernel.dylib         0x00000001063e7d18 mach_msg + 64
    2   com.apple.CoreFoundation       0x0000000105e76f15 __CFRunLoopServiceMachPort + 181
    3   com.apple.CoreFoundation       0x0000000105e76539 __CFRunLoopRun + 1161
    4   com.apple.CoreFoundation       0x0000000105e75e75 CFRunLoopRunSpecific + 309
    5   com.apple.Foundation           0x00000001034da16c -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 253
    6   com.apple.MailCore             0x00000001020e54fb -[MCSocket readBytes:maxLength:error:] + 786
    7   com.apple.MailCore             0x000000010207d153 -[MCConnection _readBytesFromSocketIntoBuffer:amount:requireAllBytes:error:] + 109
    8   com.apple.MailCore             0x000000010207cf9e -[MCConnection _fillBuffer:] + 590
    9   com.apple.MailCore             0x000000010207cbc3 -[MCConnection _readLineIntoData:error:] + 156
    10  com.apple.IMAP                 0x0000000101b20323 -[IMAPConnection _readLineIntoData:error:] + 50
    11  com.apple.IMAP                 0x0000000101b2751f -[IMAPConnection(MFPrivate) _readDataOfLength:intoData:error:] + 114
    12  com.apple.IMAP                 0x0000000101b4fcef +[IMAPResponse newIMAPResponseWithConnection:error:] + 85
    13  com.apple.IMAP                 0x0000000101b20403 -[IMAPConnection _copyNextServerResponse:] + 38
    14  com.apple.IMAP                 0x0000000101b20519 -[IMAPConnection _copyNextTaggedOrContinuationResponseForCommand:exists:] + 179
    15  com.apple.IMAP                 0x0000000101b25f49 -[IMAPConnection _responseFromSendingOperation:] + 979
    16  com.apple.IMAP                 0x0000000101b248a9 -[IMAPConnection executeUIDStore:] + 85
    17  com.apple.IMAP                 0x0000000101b1b909 -[IMAPClientUIDStoreOperation executeOnConnection:] + 26
    18  com.apple.IMAP                 0x0000000101b1f78a -[IMAPConnection prepareAndExecuteOperation:outWrongState:] + 1216
    19  com.apple.IMAP                 0x0000000101b327fe -[IMAPGateway _allowClientOperationThrough:] + 910
    20  com.apple.IMAP                 0x0000000101b32415 -[IMAPGateway allowClientOperationThrough:] + 385
    21  com.apple.IMAP                 0x0000000101b15ebb -[IMAPClientOperation main] + 57
    22  com.apple.Foundation           0x0000000103478f31 -[__NSOperationInternal _start:] + 631
    23  com.apple.Foundation           0x0000000103478bdb __NSOQSchedule_f + 64
    24  libdispatch.dylib             0x000000010621228d _dispatch_client_callout + 8
    25  libdispatch.dylib             0x00000001062167e3 _dispatch_async_redirect_invoke + 154
    26  libdispatch.dylib             0x000000010621228d _dispatch_client_callout + 8
    27  libdispatch.dylib             0x0000000106214082 _dispatch_root_queue_drain + 326
    28  libdispatch.dylib             0x0000000106215177 _dispatch_worker_thread2 + 40
    29  libsystem_pthread.dylib       0x00000001064fdef8 _pthread_wqthread + 314
    30  libsystem_pthread.dylib       0x0000000106500fb9 start_wqthread + 13
    Thread 19:: -[MFAddressManager _fetchImageForAddress:]  Dispatch queue: NSOperationQueue Serial Queue
    0   libsqlite3.dylib               0x000000010740d645 evalConstExpr + 373
    1   libsqlite3.dylib               0x00000001073e3ada sqlite3WalkExpr + 42
    2   libsqlite3.dylib               0x00000001073e3af7 sqlite3WalkExpr + 71
    3   libsqlite3.dylib               0x00000001073e3af7 sqlite3WalkExpr + 71
    4   libsqlite3.dylib               0x00000001073e6687 sqlite3WhereBegin + 823
    5   libsqlite3.dylib               0x00000001073df6ba sqlite3Select + 10874
    6   libsqlite3.dylib               0x00000001073ba77e yy_reduce + 5054
    7   libsqlite3.dylib               0x00000001073b9326 sqlite3Parser + 278
    8   libsqlite3.dylib               0x00000001073b8173 sqlite3RunParser + 451
    9   libsqlite3.dylib               0x00000001073b7a7b sqlite3Prepare + 987
    10  libsqlite3.dylib               0x00000001073b757f sqlite3LockAndPrepare + 191
    11  libsqlite3.dylib               0x000000010741d67f sqlite3_prepare_v2 + 31
    12  com.apple.CoreData             0x00000001068a87a4 -[NSSQLiteConnection prepareSQLStatement:] + 548
    13  com.apple.CoreData             0x00000001068bbc95 -[NSSQLChannel selectRowsWithStatement:] + 101
    14  com.apple.CoreData             0x00000001068ba560 -[NSSQLCore _newRowsForFetchPlan:selectedBy:withArgument:] + 864
    15  com.apple.CoreData             0x00000001068b085f -[NSSQLCore objectsForFetchRequest:inContext:] + 527
    16  com.apple.CoreData             0x00000001068b0397 -[NSSQLCore executeRequest:withContext:error:] + 247
    17  com.apple.CoreData             0x00000001068af71b -[NSPersistentStoreCoordinator executeRequest:withContext:error:] + 1755
    18  com.apple.CoreData             0x00000001068adc1b -[NSManagedObjectContext executeFetchRequest:error:] + 507
    19  com.apple.AddressBook.framework 0x000000010110d6a9 +[ABRecordCoreDataFactoryImpl fetchObjectsForClass:withPredicate:prefetchingKeyPaths:managedObjectContext:aff ectedStores:] + 506
    20  com.apple.AddressBook.framework 0x000000010110d295 +[ABRecordCoreDataFactoryImpl fetchPublicRecordsForClass:withPredicate:prefetchingKeyPaths:addressBook:persis tentStoreUrls:] + 140
    21  com.apple.AddressBook.framework 0x00000001011567ad +[ABRecordCoreDataFactoryImpl fetchPublicRecordsForClass:withPredicate:prefetchingKeyPaths:addressBook:] + 29
    22  com.apple.AddressBook.framework 0x0000000101156770 __80-[ABAddressBook recordsForClass:matchingPredicate:prefetchingKeyPaths:takeLock:]_block_invoke + 45
    23  com.apple.AddressBook.framework 0x00000001011565df -[ABAddressBook performFetchWithType:recordClass:predicate:takeLock:block:] + 294
    24  com.apple.AddressBook.framework 0x0000000101156463 -[ABAddressBook recordsForClass:matchingPredicate:prefetchingKeyPaths:takeLock:] + 252
    25  com.apple.AddressBook.framework 0x0000000101154b09 -[ABAddressBook recordsMatchingSearchElement:takeLock:] + 1030
    26  com.apple.AddressBook.framework 0x00000001011bfe9a -[ABRemoteImageLoader personForEmailAddresses:] + 103
    27  com.apple.AddressBook.framework 0x00000001011bfd08 -[ABRemoteImageLoader beginLoadingImageForEmails:completionHandler:] + 85
    28  com.apple.AddressBook.framework 0x00000001011bfb62 -[ABRemoteImageLoader beginLoadingImageForEmails:forClient:] + 111
    29  com.apple.Mail.framework       0x0000000101d0b423 -[MFAddressManager _fetchImageForAddress:] + 228
    30  com.apple.CoreFoundation       0x0000000105e3f9ac __invoking___ + 140
    31  com.apple.CoreFoundation       0x0000000105e3f814 -[NSInvocation invoke] + 308
    32  com.apple.MailCore             0x00000001020c57a4 -[MCMonitoredInvocation invoke] + 211
    33  com.apple.MailCore             0x00000001020e8448 -[MCThrowingInvocationOperation main] + 40
    34  com.apple.MailCore             0x000000010208cb28 -[_MCInvocationOperation main] + 332
    35  com.apple.Foundation           0x0000000103478f31 -[__NSOperationInternal _start:] + 631
    36  com.apple.Foundation           0x0000000103478bdb __NSOQSchedule_f + 64
    37  libdispatch.dylib             0x000000010621228d _dispatch_client_callout + 8
    38  libdispatch.dylib             0x0000000106214673 _dispatch_queue_drain + 451
    39  libdispatch.dylib             0x00000001062159c1 _dispatch_queue_invoke + 110
    40  libdispatch.dylib             0x0000000106213f87 _dispatch_root_queue_drain + 75
    41  libdispatch.dylib             0x0000000106215177 _dispatch_worker_thread2 + 40
    42  libsystem_pthread.dylib       0x00000001064fdef8 _pthread_wqthread + 314
    43  libsystem_pthread.dylib       0x0000000106500fb9 start_wqthread + 13
    Thread 20:
    0   libsystem_kernel.dylib         0x00000001063ece6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00000001064fdf08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib       0x0000000106500fb9 start_wqthread + 13
    Thread 21:
    0   libsystem_kernel.dylib         0x00000001063ece6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00000001064fdf08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib       0x0000000106500fb9 start_wqthread + 13
    Thread 22:: com.apple.NSURLConnectionLoader
    0   libsystem_kernel.dylib         0x00000001063e8a1a mach_msg_trap + 10
    1   libsystem_kernel.dylib         0x00000001063e7d18 mach_msg + 64
    2   com.apple.CoreFoundation       0x0000000105e76f15 __CFRunLoopServiceMachPort + 181
    3   com.apple.CoreFoundation       0x0000000105e76539 __CFRunLoopRun + 1161
    4   com.apple.CoreFoundation       0x0000000105e75e75 CFRunLoopRunSpecific + 309
    5   com.apple.Foundation           0x00000001034d7ff7 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
    6   com.apple.Foundation           0x00000001034d7dfb __NSThread__main__ + 1318
    7   libsystem_pthread.dylib       0x00000001064fc899 _pthread_body + 138
    8   libsystem_pthread.dylib       0x00000001064fc72a _pthread_start + 137
    9   libsystem_pthread.dylib       0x0000000106500fc9 thread_start + 13
    Thread 23:: com.apple.CFSocket.private
    0   libsystem_kernel.dylib         0x00000001063ec9aa __select + 10
    1   com.apple.CoreFoundation       0x0000000105ec2a03 __CFSocketManager + 867
    2   libsystem_pthread.dylib       0x00000001064fc899 _pthread_body + 138
    3   libsystem_pthread.dylib       0x00000001064fc72a _pthread_start + 137
    4   libsystem_pthread.dylib       0x0000000106500fc9 thread_start + 13
    Thread 24:
    0   libsystem_kernel.dylib         0x00000001063ece6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00000001064fdf08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib       0x0000000106500fb9 start_wqthread + 13
    Thread 25:: com.apple.CoreAnimation.render-server
    0   libsystem_kernel.dylib         0x00000001063e8a1a mach_msg_trap + 10
    1   libsystem_kernel.dylib         0x00000001063e7d18 mach_msg + 64
    2   com.apple.QuartzCore           0x0000000105035377 CA::Render::Server::server_thread(void*) + 195
    3   com.apple.QuartzCore           0x00000001050352ad thread_fun + 25
    4   libsystem_pthread.dylib       0x00000001064fc899 _pthread_body + 138
    5   libsystem_pthread.dylib       0x00000001064fc72a _pthread_start + 137
    6   libsystem_pthread.dylib       0x0000000106500fc9 thread_start + 13
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000000000  rbx: 0x0000000106503310  rcx: 0x00007fff5ef07ea8  rdx: 0x0000000000000000
      rdi: 0x0000000000000707  rsi: 0x0000000000000006  rbp: 0x00007fff5ef07ed0  rsp: 0x00007fff5ef07ea8
       r8: 0x6e6f697470656378   r9: 0x00000001063448d0  r10: 0x0000000008000000  r11: 0x0000000000000202
      r12: 0x00007fff5ef08030  r13: 0x0000600000e6fd00  r14: 0x0000000000000006  r15: 0x00007fff5ef07f10
      rip: 0x00000001063ec866  rfl: 0x0000000000000202  cr2: 0x000000010631ca9d
    Logical CPU:     0
    Error Code:      0x02000148
    Trap Number:     133
    Binary Images:
           0x100cf6000 -        0x100fe8fff  com.apple.mail (7.3 - 1878.6) <84C51E40-00C5-3710-8A99-04A0F6D078F5> /Applications/Mail.app/Contents/MacOS/Mail
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    Please read this whole message before doing anything.
    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
    Step 1
    The purpose of this step is to determine whether the problem is localized to your user account.
    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
    While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
    Test while logged in as Guest. Same problem?
    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
    Step 2
    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
    Please take this step regardless of the results of Step 1.
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
    Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. Same problem?
    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

  • Exchange 2003 Permissions Error when attempting to forward emails

    Server 2003 R2 (fully patched as of 11/2013) running Exchange 2003 SP2 (Built 7638.x2) on ESXi 4.1; WinXP clients and Server 2003 Terminal Servers running Outlook 2003; Domain and Forest are running at 2008 Functional Levels.
    Occasionally, some users are receiving this error message: "You do not have sufficient permission to perform this operation on this object.  See the folder contact or your system administrator" intermittently when attempting
    to 1) forward email both to and from senders/recipients inside and outside the domain, 2) When attempting to modify the subject of a previously received email (I didn't know you could do that), 3) When attempting to open received attachments.
    There is no discernible pattern to the users or the original senders of the emails.
    Most of the results I've found when searching relate to NTFS permissions or a ReadOnly propery on items in the users's profile folder, or sending on behalf of another user - these either do not apply or have been verified as not the cause.
    During the initial rash of problems when there was a problem with an attachment and we absolutely needed it, I was able to connect to OWA using a special administrative account with access to the mailbox, open the attachment and log out.  Once I had
    done so with this account, the end user was able to open the attachment on their own without a warning.
    Changes made to the environment prior to this issue that may be related (nobody remembers when exactly this started, so I can't state that it definitively happened after this change):
    All servers were virtualized on ESXi 4.1 in late 2011; subsequently converted and migrated to Hyper-V Server 2012 in early 2013 (with the exception of the Exchange and SQL servers).
    All 2003/R2 domain controllers demoted and removed; DFL/FFL raised to 2008; SYSVOL replication was migrated from FRS to DFS-R.
    Troubleshooting steps:
    Exchange server and affected client computers have been restarted several times; the various exchange services have been restarted; permissions on the mailboxes and AD objects have been verified; event logs are generally clean with the exception of ActiveSync
    errors for a single user not currently affected by forwarding emails, there are no other errors reported.
    Per recommendations on another forum, I had enabled several diagnostic logs in the diagnostic logging tab of the server.  Unfortunately not much was found in the Application log even after filtering out the basics.  There were occasional errors
    referencing User A failed to modify an item in User B's mailbox because access was denied; however, I was unable to correlate these errors to any reported incidence of the above message.
    I created a new mailbox database on the same server and migrated all the mailboxes to the new database, there was no change; users immediately began seeing these errors.
    Over a holiday weekend, I then spun up a new Win 2003 R2 server, with a fresh installation of Server 2003 R2 (also fully patched through 11/2013) running the same version of Exchange 2003 SP2 this time running as a virtual guest on Hyper-V Server 2012. 
    I migrated all mailboxes from the original mail server to the new mail server and it appeared that the problem was remedied; however, it has slowly started up again and is starting to become more frequent.
    I'm really at my wits end with this problem and would like to get it resolved before we purchase and install our new Exchange Server later this year.

    Updates
    Users have reported that they can forward the email from OWA; even after doing so, they are unable to forward from Outlook.  So either my previous notes on the issue were wrong, or this is just more of the "intermittent" nature of the problem. 
    I will have to investigate what logging options are available to me at the Outlook client level - any thoughts on that subject are also welcome.
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