TS4009 I bought extra storage and it keeps telling me I've exceeded the amount when I haven't

Also icloud keeps shutting down on my pc saying there is trouble, this happens all the time, so I delete and re install , it works for a while them does it again whats the problem?

You'll receive emails stating your storage is nearly full or is full, when a process starts that would normal fill your storage, even if it doesn't complete or is otherwise terminated.

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