TS4009 I have followed the steps above but when I get to the screen to select a downgraded option, the Done button is grayed out and won't let me select a new option. I see a lock up in top right-hand corner, but not sure how to unlock it.

I have followed the steps above for downgrading iCloud storage options, but when I get to the screen to select a downgraded option, the Done button is grayed out and won't let me select a new option. I see a lock in top right-hand corner, but not sure where to go to unlock it.

Choose Apple () menu > System Preferences, then click the iCloud icon.
Click the Manage button.
Click Change Storage Plan.
Click Downgrade Options.
Enter your Apple ID password, then click Manage.
Choose your current plan, then click Done.
(from http://support.apple.com/kb/HT5527 )

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I close firefox using the red cross - top right hand corner - but in processses it is still running

closing firefox using the red cross - top right of browser box closes it on my screen but the process stays running - when i try to open it again i get the message that it is already running although nothing i do willbring it back onto the screen - I have to go into task manager / processes and close it manually there (end process)
In task manager it hows in the processes list but not in the applications list

You can try to use File > Exit instead.
See also "Hang at exit":
* http://kb.mozillazine.org/Firefox_hangs
* [[Firefox hangs]]

My Contacts program opens but doesn't display on the screen (it appears to be off above the top right hand corner).

My Contacts program appears to open, but doesn't display on the screen (it appears to be sitting just above the top right hand corner). any suggestions on how to get it back?

Launch Contacts, then on the "Window" menu select "Zoom". That should maximise the window and give you access to the bottom-right corner where you can resize it, and the bar at the top which you can drag around.

I can't join a network, because everytime I type in the password, join greys out. It has a lock sign next to the network name, but I'm not sure how to unlock it.

I can't join a network, because everytime I type in the password, "join" turns grey. There's a lock sign next to the network name, but I'm not sure how to unlock it. Can you help me??

The way you "unlock" it is by typing in the correct password. The lock indicates a private network that requires a password. Are you sure you have the correct password? Is this your own home network?
Why don't you reboot your iPad and try to log in again. Hold down on the sleep button until the Apple logo appears on the screen, let go of the button and the iPad will shut off. Turn back on by pressing the sleep button again until the Apple logo appears and let go of the button. See if the iPad will accept your password.
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My iPod touch 4G 8GB, lets me download apps on iTunes, but when I go to my iPod, and then apps, the entire selection is grey and won't let me click my new apps to add to my iPod. What can I do?

My iPod touch 4G 8GB, lets me download apps on iTunes, but when I go to my iPod, and then apps, the entire selection is grey and won't let me click my new apps to add to my iPod. Usually I just restore my ipod and re-download everything, but thats time consuming, and after I unplug my ipod from the cord connected to my computer, I can replug it right after and this will pop up again. I'm getting tired of doing this.
Like I said, it will let me download the apps off iTune, just when I come to my apps page on my ipod, it won't let me add it to my iPod. I can't download it straight from my ipod either, but iTunes doesn't work on my ipod, and when I update my apps, when they're in waiting they never move. What can I do?

I would say that you are not connected to the iTunes library you last synced with. You can only sync with one iTunes library. If you connect the iPod to another computer/another iTunes library then you get what you see.
You can only manually manage music and videos among different libraries, not apps.

They have a symbol that is on the top right hand corner and don't know what it is for .. It's a little lock with a circle around it.. Can u help me please???

I have a symbol on the top right hand corner and don't know what it is!! It's a little lock with a circle around it?? Help please???

It's Orientation Lock, which will kee the screen from rotating when you rotate the device.
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Just got a new macbook air I added 2 google email accounts to the mail program. The mail downloaded thousands of emails and now on the top right hand corner I get bombarded by notification of these emails from 3-4 years ago and it is non stop.

When I added 2 gmail accounts to my new macbook air. The email program download thousands of emails and now I am getting notifications non stop on the top right hand corner from years ago it is non stop notification for the emails from like 2007 really old emails. I am not sure why it is notifying me of old emails I know it is new just downloaded in the program but it should only notify me of recent emails shouldn't it?

If your email client (Mail) it set to never delete emails from the server, they stay there waiting. The server doesn't track what you've already downloaded, so a new setup of Mail just grabs whatever it finds on the server. You can change this in Settings, but for now, you have all your old emails to sort.

While editing photos in Aperture, I'm trying to make an "auto" adjustment to the exposure but the button is grayed out and consequently doesn't perform any function, please help! Thank you, Mike

While editing photos in Aperture, I trying to make an "auto" adjustment to the exposure,
but the "auto" button is grayed out and will not allow any auto function to take place.
Please help!
Thank you,
Mike

Mike, are you working with raw images?
For some raw images auto exposure is not available, have a look at this manual page:
http://documentation.apple.com/en/aperture/usermanual/index.html#chapter=18%26se ction=9%26tasks=true
Note: Automatic exposure adjustment is available for Aperture-supported RAW images only. If you want to adjust the exposure of another file type, such as JPEG or TIFF, see Working with the Exposure Controls. For a list of supported RAW file types, go to the Apple website at http://www.apple.com/aperture/specs.

Hello, i purchased the movie Changeling and its shows in Itunes library but will not transfer to my Ipod. It has the Icloud icon showing in the top right hand corner and if i click on play it starts to download from Icloud again and it does this each time

hello i purchased a movie recently and it shows in my Itunes library but will not transfer to my ipod. It has the Icloud icon in the top right hand corner of the cover and if i click on play it starts to download from Icloud again and it does this each time i wish to play it, the same now happens to all my purcased movies which of course uses additional ISP download allowance. Before the recent update and lay out of Itunes this didn't happen i just purchased a movie and downloaded it then synced it to my ipod and enjoyed it. But now this latest movie purchase will not download to my ipod. I have sent the problem to Itumes and if there is answer i havent received it. Appreciate any advice
regards john

Hello hotsone,
You may need to download a lower resolution version of the movie in order for it to sync to your iPod.
iTunes: Sync purchased HD videos to iPod or iOS device
http://support.apple.com/kb/TS4223
Cheers,
Allen

HT201272 I have deleted a song from my library and want to re-download it. When I access my purchased items in the iTunes store, the song has the 'purchased' button next to it and won't let me re-download. Any suggestions for things to try?

I have deleted a song from my library and want to re-download it. When I access my purchased items in the iTunes store, the song has the 'purchased' button next to it and won't let me re-download. Any suggestions for things to try?

While you can redownload most past purchases without charge, you can't redownload movies without paying again. See Downloading past purchases from the App Store, iBookstore, and iTunes Store: http://support.apple.com/kb/HT2519

On a Mac OS X version 10.4.11 and itunes 9.1.1. Can't update to itunes 10.6Trying to get a previously purchased song. Can't use the purchased option under quick link - nothing shows up and won't let me purchase an already purchased song. What can I do?

On a Mac OS X version 10.4.11 and itunes 9.1.1. Can't update to itunes 10.6, Mac too old. Trying to get a previously purchased song. Can't use the purchased option under quick link - nothing shows up and won't let me purchase an already purchased song. What can I do?

If possible you need to upgrade OS X. However, what you can upgrade to is dependent on what your Mac hardware and configuration is which you have not provided in your profile.

Why all of a sudden has one of my apps (Condition Report App) only displaying at the top right hand corner it is a quarter of the size it should be, i have tried setting my ipad back to factory settings and this hasnt helped some please help??? :)

One of my apps (condition report app) has decided to only display on the top right hand corner which is only a quarter of the screen, not sure what has happened as i have not changed any settings went to go into it one day and it was just like it.
Please help!!!! Thanks Kristy

Do you have the most up-to-date version of the app? Did you upgrade to iOS 6? Did you check to make sure that the developer has updated the app for the new OS? Have you tried resetting your device by pressing and holding the Home button and power button until the silver apple appears? Have you tried uninstalling and re-installing the app?

I have an iphone4 and in the top right hand corner I have a padlock with an arrow circling it - what does it mean and how do I get rid of it ?

I have an iphone4 and in the top right hand corner I have a padlock with an arrow circling it - what does it mean and how do I get rid of it ?

I have just found out it was the orientation lock lol ! Grrrrrrrrr Its puzzled me for weeks !!!!!!!!

HT5312 I have a used iMac 21.5 in that i would like to reset the apple id so when I get updates in goes to my id instead of the previous owners id. Which in the case is a relative

I have a used iMac 21.5 in that i would like to reset the apple id so when I get updates in goes to my id instead of the previous owners id. Which in the case is a relative. How can I do this ?

The Mac, it's OS and the iLife apps are still associated with the original owners Apple ID.Normally the original owner needs to follow the process to prepare a Mac for selling or giving it to someone else. They need to call Apple Care and request that their Apple ID be disassociated from the Mac, erase the Mac and install the most recent version of OS X that shipped on the Mac, reinstall the iLife apps and deauthorize the Mac from their iTunes account.
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The password for wireless network was changed. Airport keeps trying to sign in automatically with old password and won't let me put in new password. Any ideas?

The password for wireless network was changed. Airport keeps trying to sign in automatically with old password and won't let me put in new password. Any ideas?

You really should change both the wireless network name and password to avoid potential conflicts with the old and new settings.
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TS4009 I have followed the steps above but when I get to the screen to select a downgraded option, the Done button is grayed out and won't let me select a new option. I see a lock up in top right-hand corner, but not sure how to unlock it.

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