TS4009 I just made an iCloud purchase yesterday and want to cancel it and get a refund. How do I do this?
I made an iCloud purchase yesterday and I need to cancel the order and get a refund. How do I do this? Thank you for your help.
You can cancel an iCloud storage upgrade but only within 15 days of buying:
Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - click 'See all products and services', then 'More Products and Services, then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
Similar Messages
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I've purchased too much iCloud storage for my I pad and wish to downgrade within the 14 day period in order to get a refund, how do I achieve this feat?
Welcome to the Apple Community.
The following article(s) may help you.
Buy or cancel storage -
Made a big purchase yesterday and didn't get credited my Shopkick points
So, I was in the Roseville, Best Buy location yesterday afternoon, and I made a big purchase. I told the clerk ahead of time I wanted to get points for both Shop Kick and Reward zone, and that I had some gift certifcates and reward zone certificates to use.
As clerks there have said before - "no problem".
Well guess what - Big problem.
He asked about my shopkick phone number - gave it to him. Asked about my reward zone phone # - gave it to him.
Gave him the gift cards and reward zone certificates.
Everything is great. I say thanks, and leave.
I get home, log into my account to make sure the points posted - and nothing there.
I look at the receipt - and he doesn't have my shopkick account on there.
This happens EVERY time I go into Best Buy. How am I supposed to fix this? Take my entire purchase back in - have them return it and then re-ring it? I also bought a cell phone - I dont' even think they can return those and re-ring them (because of the activation hassle).
AND - to top it off - I'm STILL NOT receving any reward zone promotional emails. Even though I worked with someone on here as well as over the phone (3 times and still waiting for a call back) to get it corrected.
#BESTBUYFAILHello there mikekrabb,
Shopkick is a great way for customers to earn some points to redeem for gift cards at a variety of stores! I can see why you would be upset that your shopkick wasn’t attached to the purchase, especially if it was a significant one. Unfortunately, the only way to add the points would be to return and re-ring the purchase. I apologize for any inconvenience this may cause you.
In regards to your My Best Buy™ promotional emails, I see that Derek addressed this issue with you previously. As he stated in his public post, we cannot guarantee that you will receive a My Best Buy™ related email, although there are ways to increase your odds. These steps include ensuring your email address is up-to-date and that you are opted into receive such emails. Presently, I was able to review your account using the email address registered with the forum. I see that the email address is still the same as the one you provided Derek, and that you are opted in for emails.
That being said, I have some further information for you that I would like to provide you via private message. You can check your private messages after you have signed into the forum by clicking the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message -
PLzz help
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: mailto:[email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
https://reportaproblem.apple.com/
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom -
ICloud email access and password refused. How do I fix this?
My email contact in iCloud no longer allows me to get into my account because the link is broken and I need to enter a new email address. How do I do this without loosing the original setting such as email?
You can't change your iCloud email address once it's created. You would have to create a new iCloud account to create a new email address. However, you can create an alias address that will receive email in your current iCllud inbox. This article explains how to create an alias: http://support.apple.com/kb/PH2622.
Note that when you create and alias address, it cannot later be used to create a new iCloud account, nor can it be moved to another account or be reactivated should you ever delete it. -
Question
Just today web-sites I frequent like reddit, oregonlive and even FB started taking forever to load. I've made no changes from yesterday and today. Any thoughts? editasdfjava-er wrote:
The book that I'm using said it wasn't necessary for this because it's supposed to just make sure everything is working properly--which it's not.OK, if you want to ignore my advice, so be it, but please don't complain that it is not going to work without even trying it yourself.
asdfjava-er wrote:
Now this is the part I don't get. The book tells me to go to http://localhost:8080/ch1/Serv1 even though there are no files/folders that have the name Serv1.
Do you understand what the <servlet-mapping> declaration in the web.xml means? It is roughly just saying the appserver that it should port all requests on /Serv1 to the mentioned servlet.
a couple others like/ch1/WEB-INF/classes/Ch1Servlet.class and /ch1/WEB-INF/web.xml. The WEB-INF folder is not public accessible, so forget about that part.
"Resource not found" simply means that either the URL is wrong (case counts!) or that the resource is actually not there. I.e. not compiled, not deployed, not loaded, etcetera. Reading the appserver's startup logs might also help. -
I have a new macbook pro and just made a video on imovie and it asked me to put it on idvd but there is no idvd listed as an option. How can i get idvd. it doesn't seem available
Since Apple has stopped supporting and offering iDVD you'll need to purchase the iLIfe 11 disk from a 3rd party retailer like Amazon.com: iLife 11 which will include iDVD 7.
OT -
I just got a new Mac yesterday and I am trying to connect my Logitech headset for work but can't! I plug it into the USB but nothing pops up and I can't find where I go to look to see if it's connected. HELP!
Ask the Verizon store to exchange your iPhone for a different iPhone 4.
UPDATE - Sure, try ckuan's solution first. Then use mine if that fails.
Message was edited by: sberman -
I just got an iPod shuffle yesterday and I have downloaded the latest update for iTunes (10.7) and when I plugin it in it says that I have not got the correct software for the iPod
What is the exact error message you are receiving? Have you checked to make sure the connections on each end of the USB cable are nice and snug?
B-rock -
i just made a movie in iMovie and exported in MP4 format, now it won't open, error message says quicktime can't open the file ***? Anyone?
I have the same problem. I'm using Mavericks OS and latest iMovie. Both downloaded last week. I save the movie into File (as directed) and QuickTime
will not open. I'm then directed to a page of formats which are supposed to be supported on which is .mp4. Any tips? -
why is the ipad mini screen so delicate I just got my ipad mini yesterday and it fell of a stand I bought and now the screen is cracked
My Ipad 3 is the same, it must be a design fault cuz I dropped a pound coin on my ipad screen and it shattered and every other week there's a new dent or scratch, though I wouldn't say I'm overly rough with it. I use it a lot, like most do, so accidents will happen and Apple hav to allow for that. I deffently wouldn't say that they are worth the money for the amount of trouble they cause, they r great devices, just far too delicate and expensive!
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Just bought the new iPhone4S yesterday, and my back camera isn't working/loading up. But my front camera works fine. What's wrong? Can anyone help?
I had the same problem- go to Utilities, General, Use Side Switch To, and change it from Mute to Lock Rotation- this solved the problem for me.
Good luck! -
I just bought the BDP-S1500 yesterday and can not get it to work via wireless
I just bought the BDP-S1500 yesterday and can not get it to work via wireless????
Hi BigDaddy317,
Please the link below for further assistance in connecting your wireless device to the internet.
https://us.en.kb.sony.com/app/answers/detail/a_id/33377/p/47329,47564,95482/c/65,66/kw/internet
https://us.en.kb.sony.com/app/answers/detail/a_id/35983/p/47329%2C47564%2C95482/c/65%2C66/kw/internet
Please let us know if you're getting the same result or the error messages that you see.
Thanks,
>Joffrey
If my post answers your question, please mark it as "Accept as Solution" -
I just dowloaded Maverick and lost the Apps I purchased: Notes and Bejeweled 3. How do I get them back without paying for them again?
Thanks so much for being out there for me - someone I can talk to. I went to purchases and unfortunately it is no longer there. I dowloaded the Notes App again for free. I will just buy Bejeweled again. I guess the price of downloading maverick was losing my beloved video game. But you have put my mind at ease - I appreciate knowing I did all I could do to recover it.
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I just got my iCloud email address and wish to change it. Is this possible?
I just got my iCloud email address and would like to change it to something more meaningful to me. Is this possible?
No, except by signing up for a new account.
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