TS4009 My new apple iPhone 5 and my new ipad will not backup to iCloud. Call support and have another call, as apple can not identify the. Issue? Any suggestions??

Can not backup to iCloud on new iPhone 5 or my new ipad. So far apple can locate problem . Any ideas.

I am logged into Icloud on both devices.  There is plenty of storage.  My Iphone5 has never backed up automatically or manually.  It is plugged in and on Wifi.  The message is always backup did not complete.  My new ipad backed up once on 10/29/12 and does exactly the same thing as my phone.  If you start the backup manually it stops after 10-20 minutes and says did not complete back up.  I have made sure my login password is the same on both devices....I was bumped up a level last night on Apple Support call and she could not figure it out.  We have another call tonight.  So far I have no backup of my contacts and do not know what the issue is. 

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