TS4036 has my iPhone backed up or not?

my iphone says that iCloud has never backed up, but my itunes consistently has told me every time that my phone has backed up to iCloud.  Which do I believe?

Back up all data.
As a test, please move the iTunes library folder from the Music folder (or wherever you keep it in your home folder) to the Desktop. If you've moved the library folder to another volume, unmount the volume.
Launch the application. It may prompt you to create a new library, or to select an existing one. Create a new one and import a few tracks. Does it crash?
After testing, quit again and put the original library back where it was, replacing the test library. Post your results.

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