TS4036 hello there, my old phone was stolen and when trying to set up the new one using icloud it says: No backups available, even though i can see my last backup saved both on the new phone and my ipad, any bright ideas please?

My old phone was stolen and when trying to set up a new one and restoring my last backup from icloud it says: No backups available, even though i can see my last backup is saved/still there both on the new phone and my ipad, can one only restore from an earlier saved backup during the intitial set up of the phone, or are you also able to restore/pick up an older version later after is i set it up as a new phone? is any bright ideas please?

Did you figure this out? I'm having a similar issue.
Thanks!

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HT201320 I have an ipad4 and when trying to register an account on a website my email address is not recognised even though it has been completed using autofill so it is correct. the websites keep telling me my email address is incorrect.

When I try to complete a registration form to join a website/ open an account using wifi on my ipad 4 I enter the details using Autofill.
Hence my email address is entered automatically and is 100% correct.
However I keep getting the same error message: your email address is incorrect.
My account is with BTYahoo and I am able to send and receive emails without any problems.
I' ve recently visited an Apple store and discussed this problem with a genius but they said they haven't encountered this problem before so we deleted my old account and added a new one with the same information but today I tried to join another website and again the email address isn't accepted.
Any help gratefully received.

Thanks for that suggestion!!
So far it's worked but can't understand why Autofill adds the exact same details but the website fails to accept the email address.
Thanks again.

HT1329 I am trying to move music from my ipod onto my mac. When I locate the ipod under devices on my mac there is no music ! even though I can see it and play it when I use the ipod. So how can I transfer it ?

I am trying to move music from my ipod onto my mac. When I locate the ipod under devices on my mac there is no music ! even though I can see it and play it when I use the ipod. So how can I transfer it ?

brianmartinwoolf wrote:
I am trying to move music from my ipod onto my mac. ...
Was this Music purchased in iTunes... If so... see here...
Transfer Purchases
File > Devices > Transfer Purchases
More Info Here > http://support.apple.com/kb/HT1848

Can I restor data from an old iPhone to a new one using iCloud backup?

I’m going to buy a new iPhone, can I restore my data from the old iPhone to the new one using iCloud backup and is it safer to back it up on my PC?

Welcome to the Apple Community.
I don't use iCloud back up, but I understand you can do that.
It's always better to use a mac/PC based back up, I'd only consider the iCloud back up if I didn't have a mac.

When I play one of my clips on imovie it shows up black even though I can see the whole clip on my menu of movies when I'm not playing it.

When I play one of my clips on imovie it shows up black even though I can see the whole clip on my menu of movies when I'm not playing it. Does that make sense and can someone help me with this problem?

Long standing problem, much discussion on the forums. Typically it has to do with incompatibility of Microsoft Exchange email client. See the links on "More Like this" at right.
Two solutions:
One is to zip compress the file and send the attachment that way.
Another is the freebie program "Attachment Tamer" - see
http://download.cnet.com/Attachment-Tamer/3000-2367_4-56076.html

OS 10.6.7 imac Itunes library can't be seen by imovie, iphoto or idvd though all can see iphotos. Apple tech had me reinstall imovie, iphoto and get the updates again and itunes library still not seen by rest of ilife '11 suite.

I have tried everything I saw in the forums but can't make iLife '11 apps see itunes library. Apple had me delete existing files for iphoto and imovie including the apps themselves and reinstall from the disks that came with my imac last month. This did not work. Itunes Library still not found by any of the iLife apps though they can see iphoto movies and photos. Is this really the way it is or is there a solution? I tried to install iLife Support 904 but it wouldn't install past the selection of install location; at that point the install button was grayed out. Update Software insists all software is up to date. Please help if you know the answer.

I have the exact same issue. Apple also directed me to do the same tasks... didn't correct the issue. We can not be the only ones with this issue.I can't add music from iTunes to any slideshows, iDVD's or anything. I have rebuilt my itunes Library as directed by Apple... no progress.

I down loaded a song over two weeks ago from I-tunes and it still says it's downloading even though I can play it on my list, it just won't let me transfer this song to a cd, any suggestions

I down loaded a song over two weeks ago from I-Tunes and it stil is saying downloading even though I can play it on my list. I can't copy it to a CD though and don't know what to do about this. I couldn't understand the help section on I-tunes.

- Try another cable unless the other device works OK witht he same cable
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

HT2729 I have purchased a new iPod Nano and have tried to set it up but itunes will not recognise it. I have 5 other devices linked to my itunes account so is this the problem and what should I do?

I have purchased a new iPod Nano and have tried repeatedly to set it up but iTunes will not recognise it. I have 5 other devices connected to my itunes account so is this the problem and what can I do?

There is no 5 device limit. There is a 5 computer limit.
Device not detected in iTunes

I am adding songs to my ipod touch from my itunes library and a lot of the songs that i tried to add are faded on my ipod and will not play. it is like they weren't added to my ipod even though i can see it is there.

The songs will play in my itunes library but they won't transfer onto my ipod correctly. For some of the congs, I just have to locate the file and readd the song to itunes, but a lot of the songs, I don't know what the problem is.

This might sound weird, but here's an idea which worked for me re music that was newly added to itunes and showed up in my ipod but wouldn't play - I simply played the tracks in itunes first, just a second of time or so will do it, not the whole track, then connect the ipod and sync again and this time they played - hope this helps.

I have a DVD I recorded from my tv. I am trying to make copies and when I insert the DVD I get a message saying it is blank even though it is not. My question are: Why does my computer think it's blank? And how can I copy a DVD?

I have a DVD I recorded from my tv. I am trying to make copies and when I insert the DVD, I get a message saying the DVD is blank, which it is not. My questions are: Why does my computer think it's blank? And how can I copy the DVD providing my computer recognizes there is content on it?
Thanks, Sheila

TV video typically is copyrighted content. We'd be breaking several rules trying to help you. Good luck!

I have iphoto 7, deleted my photos now having problems getting them from iomega (even though I can see the iphoto library there)

I have iphoto 7, deleted my photos (now iphoto has grey boxes where images were). I've backed up on Iomega, and I can see the iphoto library there. But how do I get it back on iphoto? I dragged it into my hard drive, but iphoto still shows grey boxes.
Thanks in advance from this novice!

There is no iPhoto 7
there are iPhoto 6 (version 6.x.x), iPhoto '08 (version 7.x.x), iPhoto '09 (version 8.x.x) and iPhoto '11 (version 9.x.x)
Do you have iPhoto '08 - which version?
Do the gray boxes had large "!" in them?
How and why did you delete your photos?
How did you backup to the Iomega drive - Time machine - drag the iPhoto library - other backup program?
No mind readers here - we are users just like yourself and can only work with the information you provide
LN

After I use the "merge to panorama in Photoshop from Lightroom", I get the message "Adobe PSCC has stopped working" message EVEN though I can see the picture is successfully merged. And then the program closes itself! Help!

It's the biggest tease ever haha! I can see the photo beautifully merged but then it forces me to close the program! I have tried this a few times and it's always the same. So annoying. I have never had this problem before until I recently updates to CC from CS6. Any thoughts? Do I just simple reinstall the program?

This panorama consists of at least eight single shots which were (in my opinion) not taken
using a tripod by rotating the viewline about a fixed point. They are more or less somewhat
arbitrary shots.
Merging these requires a kind of optimization which can fail because of numerical problems,
though the intermediate result seems to be convincing. A crash log cannot help.
A remedy would be the manual arrangement of the single shots, varying the degree of
overlapping. That was available in older versions of Photoshop (for me in CS2).
Enlarging your example, we can see some hairlines, like edges of torn paper. What's that?
Best regards --Gernot Hoffmann

I just completed a keynote presentation, but it will not "play"...I just get a blank slide (probably the final slide) when I hit the play button, even though I can see all the slides are in the list and will open as I click on them. HELP!

I just completed a keynote presentation but it will not "Play". I can see the slides are in place, but all that comes to the screen when I hit the play arrow is the last, blank, slide. HELP!

At the risk of stating the obvious, is your first slide highlighted before you hit play? You mentioned the last blank slide shows up which could mean you have that last slide highlighted. If the last slide is highlighted and you hit play then that is the slide that will show up and if it's your last slide that is all you will see.
Make sense?

Even though I can see my HDR image and it is in the Library in collections, when trying to move it I keep getting "offline or missing"

Being a beginner in Lightroom, What do I do about an image I can see and its in collections files in the library and develop but can,t be moved to desk top? I get a posting that "source file are offline or missing.....Thanks

Please read these instructions: Adobe Lightroom - Find moved or missing files and folders

HT204409 able to connect to wi-fi on my iPad but not my iPhone even though I can see the network

Udated my iphone and I am unable to connect to wi-fi even though it shows up in my setting. My ipad is abel to connect. I reset the modem and then the router still nothing. It just says unable to connect. Searched the internet and found this to be a common problem. I have a router that is an 802.11n network but like I said my ipad has no problems. Any sollution out there other than restting my router?

Can you send a screenshot of your phone?

TS4036 hello there, my old phone was stolen and when trying to set up the new one using icloud it says: No backups available, even though i can see my last backup saved both on the new phone and my ipad, any bright ideas please?

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