TS4036 my iphone says i have backed up to icloud but it hasn't, where am i going wrong

my iphone says i have backed up to icloud but it hasn't, where am i going wrong?

Troubleshooting Creating Backups

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  • Have iPhone 5 set to back up to iCloud but need both iTunes and iCloud done...

    after going from 4s to iphone 5 and dragging and dropping like 15 playlists and about 4300 plus songs there must be a better way.
    I backup complete itunes folder, exporting all playlists as xml files i am learning as i went from 3 to 3GS to 4 to 4s and now to a 32gb white 5. while i learned on the 4s to 5 that icloud only does store bought music of which i have a lot but most is my own music ripped from my cd's at AAC 320 VBR.
    anyhow problem is i always did itunes manually never auto sync for at least 6-7 years as i did auto sync once on original ipod and learned never again after a wipeout.
    so i keep icloud on (under icloud on iphone) and itunes also is checked back up to icloud on"summary page" of iphone when it's plugged into itunes 10.7. i did try changing the settings back and forth but 
    and hit back up every other day or so using icloud manually in phone. i did the turn one off and other on once or twice but based on time etc. it seemed like it had to start a complete backup tpicloud agoin but checking icloud via broweser (IE 9). but do use itunes daily and manually hit the sync button and rite click my iphone in left column and choose backup daily. I see the backup in preferences so assume it's doing its thing. I use 4 pop3 accounts including terrible icloud mail which is so spotty. it started as @me in july and in august my kids signed up and got @icloud addresses. i see i have them also in email settings under icloud allowing me to send or recieve from either.
    none of that matters I just want to know if my dual backup scenario is actually working. apple says its one or the other from their own KB articles. BUT I THINK DIFFERENTLY JUST BY THE RESPONSE MANUALLY.
    I see the space taken up by the current iCloud backup I do. I also see the current back up I do manually through iTunes so does any other user here know if this works? I see my "notes" and any changes made today so at least iCloud is picking it up...now how to find if iTunes is doing the same.

    no one has doubled up on their backups so they don't lose earlier bought music or expensive audiobooks prior to iTunes 10.3?
    or at the least none of the knowledgable people here are familair with doing this?
    thank you I have huge library and don't want to manually redo it again for my own music. the store bought apps and music for the most part works from icloud but I defenitely want both options available to me.
    thank you

  • How can i update my contacts on the ipad and have it go to my iphone. I tried backing up on icloud but this doesn't work. yes i had them plugged in when i backed it up

    I want to update my contacts on my IPad and transfer it to my IPhone4. I tried backing up to ICloud (plugged in) but it didn't work.
    Anyone have any suggestions?

    Matthew Smith wrote:
    ... The only way I can think of doing it otherwise is possibly by syncing via iTunes via another Mac OS X user account where the address book is empty and then deleting them there and resyncing. ...
    Brilliant! That worked like a charm.
    I created a new User Account on one of my Macs and logged into it. I connected my iPhone to its iTunes and checked my iPhone's Sync Contacts option in iTunes. Since that account's address book was basically empty (two dummy contacts, one for Apple and one for this new user), I ended up with only those two Contacts on the phone. Then, going back to my real User account (which does not have syncing turned on in iTunes) the phone synced nicely with the MobileMe account and populated the phone with all the MobileMe contacts and groups.

  • My 1st gen iphone says i have to plug to itunes but itunes does not acknowledge phone

    My 1st gen iphone shows a pic of puug and itunes but itunes will not acknowledge phone. How do i make phone work again

    you can restore it to factory settings on any computer not just your own which crashed

  • I just downloade icloud and wont let me log in it say i can us my apple id and password but then say i have to set up icloud but i cant find any where to set it up

    i just downloaded icloud and it wont let me log on it say i can us my apple id but it thenb say i need to set up for icloud but know where does it let you or tell you how to

    You must set the account using a Mac or an iPad/iPhone, it may not be setup using a PC.

  • How do I get back my photos from photo stream if it says they are backed up on iCloud but I don't know if they are

    Hi all I'll make this short and sweet my friend was on my phone today and must have deleted the pictures well most of my photo stream how do I get them back because I'm not even sure if they are backed up even though they say it how can I get them back short and to the point answers please no long lectures urgent

    Welcome to the Apple Community.
    No Back up = no recovery.
    Is that to the point enough for you.

  • My iphone says i'm not subscribed to icloud, but i am on my macbookpro

    Using my computer, I transitioned to iCloud last night. When it confirmed my e-mail address, it showed both my @mac.com and @me.com addresses. Now when I try to turn on iCloud on my phone, it tells me I'm not subscribed. Help!

    Troubleshooting Creating Backups

  • I have the email confirming iphone is unlatched but need to unlock through itunes.  To do this, do I use old sim or new sim? I have backed up and restored but there is no message from itunes saying the phone is unlocked?  Please help

    I am having problems unlocking my iphone 5. I have received an email from my old provider confirming that the phone is being unlatched and I need to complete the process through itunes.  I have backed up and restored but I have not received a message from itunes stating the phone is unlocked.  Do I use the old or new sim card while connecting to itunes or does it not matter.  I dont know what else to do to finish the unlock?   

    You can use either, but if you restored to the backup, then you will not see the message. You need to restore the device as new first, then restore the backup. Make sure you can continue with the unlock first. Many of the emails report, "Your unlock has been approved, restore your device in iTunes in 24 hours", or something like that. If it is ready to go, then as I said earlier, restore as new first, and then you should see the confirmation.

  • My iphone 5s and itunes says i have 10 GB of photo but i don't have any photo in my iphone

    my iPhone 5s and iTunes says i have 10 GB of photo but i don't have any photo in my iPhone and i delete all of it. can anyone help me how can i empty my flash memory of iPhone.

    Swayzeone wrote:
    I just tried updating my iPhone 4GS
    No, sorry... did not happen becasue no such model exists.
    If the device is in recovery mode, any data on it is already lost. 
    The only options are:
    Restore the device to get it functional.
    Enjoy the paper weight.
    For what reason did you attempt to update the device without first ensuring that your data was safe, meaning backing up the device and copying important pictures/videos taken with the device to a computer?

  • My Iphone says that has about 6,1GB storage but my apps, documents, data and everything are about 3GB now I have some MB... why????? Is the software update 7.1.2 that I didn't do a problem?

    My Iphone says that has about 6,1GB storage but my apps, documents, data and everything are about 3GB now I have some MB... why????? Is the software update 7.1.2 that I didn't do a problem?

    Back Up: iOS: Back up and restore your iOS device with iCloud or iTunes
    Restore to factory settings: iOS: Back up and restore your iOS device with iCloud or iTunes
    Below is also a helpful article posted by another user Kappy on how to remove "Other" usage:
    What is "Other" and What Can I Do About It?

  • I have both my iPhone and iPad backing up via iCloud, but they are not sharing the information between devices ie if I purchase an app on one it does not transfer to the other although the backup is successful via iCloud.

    I have both my iPhone and iPad backing up via iCloud but the data is not being shared between the devices. When I backup it appears to be working as there are no error messages but the data is not shared between each. Any help would be great as this is very frustrating.

    Backing up to icloud is not the same as syncing data between devices.  Go to
    Settings>Store.  Turn on the automatic downloads that you want on that screen.
    Settings>iCloud.  Turn on the features you want to sync between devices.

  • Itunes says I have 2.5 gigs of music on my iphone 5s but my iphone says I have no content. Any idea where my music went to?

    iTunes says I have 2.5 gigs of music on my iPhone 5s but my iPhone says I have no content. Any idea where my music went to? I deleted all my music and started fresh with no music. I uploaded several artists worth of music to my iPhone from iTunes and synced the phone. It seems to load from iTunes to the phone but when I disconnect from my comp it's all gone.

    Hi Tim
    iTunes will not import non-iTunes purchases from iOS devices. If you still have your old computer you can transfer your iTunes library to your new one.
    How to move your iTunes library to a new computer
    If not you will need third party software such as this:
    TouchCopy

  • I had to restore my iPhone 4 and now all my pictures are gone. I don't have them backed up to my laptop, and I thought that they automatically backed up to iCloud but I'm not sure. I had a lot of pictures that i desperately want to get back PLEASE HELP

    I had to restore my iPhone 4 and now all my pictures are gone. I don't have them backed up to my laptop, and I thought that they automatically backed up to iCloud but I'm not sure. I had a lot of pictures that i desperately want to get back PLEASE HELP

    You should be importing pics to your computer regularly as you would with any digital camera.  Nothing should only be on your iphone.  You should keep everything on your computer.
    If you have failed to do this, then they are gone.
    You can try restoring from backup.

  • My iphone says i have 6.1gb photos in photo library. over 1000 pictures. i only have 60 how do i dlete these?

    my iphone says i have 6.1gb of photos on my photo library, 1000 pictures. i only have 60. how do i see and delete these pictures?

    On iO8 8?  If you have already emptied the Recently Deleted album,and still have phantom photos,  check this post:
    Have a look at this solution:  There are apparently more users suffering from phantom photos that cannot be deleted:  Changing the date makes the photos in "Recently deleted" visible again:
    txforeverMar 5, 2015 6:38 PM Re: More photos in settings than photos app shows
    Re: More photos in settings than photos app showsin response to morganfaith6
    I managed to get rid of the phantom usage. Restoring iPhone and resetting the phone settings/data do not work for me.
    I had to move the Date on my phone earlier by 1,2,3 months and found the phantom photos in the Recently Deleted Folder. Next, I deleted the photos manually from the Recently Deleted Folder and the usage got freed up from my iPhone.

  • I purchased an app from my iphone and it did not download to my phone.  It says I have already purchased the app, but it is nowhere to be found...Help???

    I purchased an app from my iphone and it did not download to my phone.  It says I have already purchased the app, but it is nowhere to be found...Help???

    Try syncing the iPhone to iTunes. If it doesn't appear, then log in to your account and check Purchased.
    You're in the Mac App Store Community, if my suggestion doesn't work, then repost in https://discussions.apple.com/community/itunes/itunes_store

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