TS4036 New Computer cannot play songs

I have bought a new computer and tried to upload my albums and songs from ICloud. I can see them in my itunes app. but cannot play them as it says "cannot be loctated". How do i sort this?

Greetings mantarunner,
Thank you for participating in the Apple Support Communities.
I know it can be frustrating to be asked repeatedly to authorize your computer when it is already authorized. Deauthorizing all computers, and then reauthorizing the one computer was a good step.
You can find some additional tips to help resolve this situation in this article:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases - Apple Support
Sincerely,
Jeremy

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So how exactly are you wanting to or trying to add content to your iPod? Manually or via automatic syncing? Do you have content stored in your iTunes library that you can play? Any error messages when you try to add or sync content to it?
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Can't authorize new computer to play my music or download them onto my ipod

Hi everyone,
I'm new to the forum. I seem to be having trouble authorizing my new computer to play my songs, and to also download them onto my ipod. It will download some but not all. The problem that I am having is: when I try to play a song, the authorization pops up and asks me to authorize using my old email address, and password. Well since I can't remember my old password and I no longer use my old email address, I can't authorize my new computer to play songs. So someone Please come to my rescue. I have tried everything.
Kimbers_66

See how to change the ID and password.
http://docs.info.apple.com/article.html?artnum=93020

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I cannot find a way to authorize my new computer to play previously purchased music from itunes. The directions say to click on STORE menu, but I don't see that option.

Go to the Store menu item on the menu bar, and choose Authorize This Computer, as shown below.
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Used ipod as a drive to copy songs into new itunes on new computer. Some songs do play in entirety, las minute cuts off with nothing plyaing, or it suddenly starts playing a different song. "TIme" shown is correct in the file.

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I copied the iTunes file from the external drive and it's in both places. I thought all I would need is the iTunes program (which I downloaded to new computer) and my iTunes library file. There must be something else that's missing. My iTunes library looks the same on the new computer as it does when I open it on the external drive. If I click on an iTunes library song from my new computer, it will only play if I have the external drive plugged in.
My back-up drive is a mess. I have multiple copies of music, video, photo, and document files and I don't know how that happened. ={ Obviously, I don't know how to back up stuff properly and there are back-up files extending over a 6- to 8-year period. I think all I did was just drag and drop the main folders from the back-up drive to the same main folders on the C: drive. Also (and I'm kind of fuzzy on this) Windows used to automatically save music files in a folder within my document files (which makes no sense to me). As my Jewish friends would say, "Oy Vey!"

Cannot play songs/videos I purchased in iTunes store

All of a sudden I cannot play songs from the iTunes Store anymore. I buy it, download it, it appears in the list but it won´t play. Trying to convert to AAC gives me error code -208.
I have 4 out of five computers activated.
When I click on a song, it´s title and duration appears on top of the iTunes window but nothing happens then. When I buy a song on my other Mac and move it to my first one it plays with QuickTime. Once imported to iTunes it does not play anymore.
I reinstalled iTunes again - no difference.
All the movies I had within iTunes before and which are still in the folder iTunesMusic/Movies don´t play anymore. They just do nothing. I cannot re-import them into iTunes. Open with iTunes just shows no reaction at all.
Same with some of the songs that played perfectly well before.
Movies create a error message about an invalid public atom and do not play with e.g. Quick Time.
Any idea?
Message was edited by: wobo63

Found this in another thread
These are the instructions I received. The movies downloaded immediately.
+You will need to follow these steps to resolve the issue.+
+- Sign out of iTunes by going to the top menu bar then going to Store and clicking on Sign Out+
+- Quit iTunes+
+- Follow the instructions in the "Remove the SC Info folder" section of this article:  +
+http://support.apple.com/kb/TS1389
+- After removing the SC Info folder, reopen iTunes.+
+- Sign into iTunes by going to the top menu bar then going to Store and clicking on Sign In+
+- Now go to Store again on the top menu bar and go to Authorize Computer.+
+- Choose Check for available downloads from the Store menu.+

Authorizing a computer to play songs

With the new iTunes allowing for iPods to be on more than one computer I was wondering if I authorize a computer to play songs will it allow them to be played and that is all? I just need the songs authorized to play on a computer but if I do will this be all it does? Just authorize them.....

I just bought a new Macbook, I have a Deejaying business with a partner, and I just recently copied our song list onto my computer but now those songs are locked, I understand that I need to authorize one of our computers so we can play our songs, but which one and more importantly, how do you do it? Someone told me we need to have both computers online at the same time, or something to that effect?

HT1199 cannot play songs, the following comes up - Itunes has detected a problem with your audio configuration. Audio/Video playback may not operate properly. Can anyone help. Cheers Wade Johnson

Cannot play songs, the following comes up - Itunes has detected a problem with your audio configuration.
Audio/Video playback may not operate properly.
Cheers
Wade Lawrence

Hello Wade,
This is typically indicative of an issue with the installation of QuickTime on your computer. The following article provides steps for reinstalling QuickTime to resolve the issue.
"iTunes cannot run because it has detected a problem with your audio configuration"
Resolution
QuickTime may need to be reinstalled. Follow the steps below to uninstall QuickTime and then download and install QuickTime using the QuickTime standalone Installer.
On the Start menu, click Control Panel.
Follow the steps appropriate for your Windows operating system below.
Windows XP and Windows 2000: Open the Add or Remove Programs control panel and selectQuickTime in the list of currently installed programs.
Windows Vista and Windows 7: Click Uninstall a program (or if using Windows Vista's Classic View of the Control Panel, click Programs and Features) and select QuickTime in the list of currently installed programs.
Click the Remove button (or Uninstall for Windows Vista and Windows 7) and follow the prompts to remove QuickTime from your computer.
Download QuickTime. Note: There are two options for downloading QuickTime, be sure to select the option that does not include iTunes.
During the download:
If you choose to run the installer, proceed to the next step.
If you choose to save the download, double click the QuickTimeInstaller file, then proceed to next step.
Follow the on-screen instructions to install QuickTime.
Reopen iTunes.
iTunes for Windows: iTunes cannot run because it detects an issue with QuickTime
http://support.apple.com/kb/TS1371
Cheers,
Allen

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I cannot play songs purchased from our itunes account but we can play all other songs. the songs show up on the ipod but when you click to play, the song never starts and it just goes back to the main menu.
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Yes to resetting and yes to new SW. I just used the new updater to load the latest version. We had the same problem with the old version.

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I have a laptop now and would like to move the itunes from my home computer to my laptop. Is there a way to move it and keep my purchased songs in the library?

Probably the most straightforward way to get iTunes onto your second computer is to network it with the first one and copy your iTunes folder across. Start by consolidating your library. When you consolidate, any songs in the iTunes Library that are not in the iTunes Music Folder are copied to the Music Folder and the Library is updated to point to those new files. Files already in the iTunes Music Folder have no changes made to them: Copying all your iTunes files to one location - Windows
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When you copy the iTunes folder make sure you put it into the default location on the new computer. On a PC this is \Documents and Settings\Username\My Documents\My Music\ (or C:\Username\Music\ in Vista). You should also use the same version of iTunes on both computers.
You can also use this method with an external hard drive, you drag the folder from the first computer to the external drive and then from the drive to the second computer.
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If you have any iTunes purchases in your library don't forget that you'll need to authorise your new computer to play them. Also if you are disposing of the old one remember to deauthorise it so you don't use up one of your allowances: About iTunes Music Store Authorisation and Deauthorisation

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Hi,
Thanks for this. I sussed it out already. The problem seems to be simply that the non-playing songs are in "WMA" (Windows Media Audio) format. I just copied them all from my PC to the SD card. I reckon what I need to do is just convert them from WMA to MP3/4 probably just using Mediago). Simple but time consuming as there are hundreds!

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how do i authorize my new computer to play previous purchases?

Go to the Store menu, and choose Authorize This Computer, as shown below.
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I tried each suggestion under the topic you gave me the link to, no success. My Problem might be in the itunes store. When I checked my purchase history in my profile the songs I downloaded in 2006 do not show. When the box opens for me to authorize the songs my aol ID is pre-selected. When I use my aol password it says to create an apple ID. I want to contact the itunes store to restore my purchases to my profile. This may solve my problem. I don't think that I should have to buy them again.

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TS4036 New Computer cannot play songs

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