TS4036 Restore process seems to be stuck

my new ipad has been backing up for over a week (plugged in, locked, on wifi every night) how can I find out what is keeping it for completing? How can I get it to finish and make its backup?

This may be caused by a corrupt existing backup that needs to be deleted, or by data on your device that is causing the backup to fail. To troubleshoot these, try deleting your last iCloud backup (if you have one) by turning off iCloud Backup in Settings>iCloud>Storage & Backup, then tap Manage Storage, tap your device under Backups, then tap Delete Backup. Then go back and turn iCloud Backup back on and try backing up again.
If it still won't back up, you may have an app or something in your camera roll that is causing the backup to fail. To locate which one, go to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll) and try backing up again. If the backup is successful, then the camera roll and/or one of your apps is causing the backup to fail and you'll have to located by process of elimination. Turn the camera roll On and try backing up again. If it succeeds, turn some of your apps to On and try backing up again. If it succeeds again, turn some more apps to On then try again; repeat this process until it fails. Eventually you'll be able to locate the problem app and exclude it from your backup.

Similar Messages

My iCloud Backup restore process seems to be stuck

I am trying to restore an iCloud backup to a iPhone5s. I started the process about 20 hours ago. Most of my data was restored within a couple hours, but since then, it seems to be stuck restoring. It looks like my Podcasts and Pictures are the two areas left that say they are still downloading with no progress for the past 12-15 hours at least.
Is there any way to get the restore moving again or do I need to wipe and start over?
Thanks,
Tim

I have done that several times to no avail. That's what I was afraid of that, I need to start over. I was just trying to avoid it since I had trouble once already.
This is actually a replacement for another bad phone I got yesterday at the Apple store. While I was in the store, I started the restore process and it also stuck, but they seemed to get it going again and after I was home, it continued to restore until the point mentioned above.
I went ahead and wiped and now starting the wipe process over. I hope the backup I am restoring isn't the problem.
Thanks for your help.
-Tim

TS3988 I am in the midst of setting up my new iPad Air, and the process seems to be stuck on "Updating iCloud settings..." What is a reasonable amount of time for this step to take?

I am in the midst of setting up my new iPad Air, and the process seems to be stuck on "Updating iCloud settings..." What is a reasonable time for this step to take?

Shouldn't take more than a few seconds to a minute. If it's stuck, you might want to give Apple support a call to see if they are experiencing unreported server issues. Since your device is new, you are within the 90-day free call support period. You can set up the call here: http://www.apple.com/support/icloud/contact/. You will need your serial number, which is on the box and (I believe) the back of your iPad.

I am installing a photoshop update, and the installation process seems to be stuck at 42%, what do i do?

I have been attempting to install the CC 2014 Photoshop update, and it seems to be going nowhere. Any thoughts?

Creative Cloud Error Codes (WIP) | Mylenium's Error Code Database
Refer to EX11.
Mylenium

HT201210 My iPod touch does not respond, I tried to restore it from itunes but it did not work, itunes recognize it but the restore process seems to do nothing

my iPod touch does not respond, I'm trying to restore from itunes but it does not work

What exactly happens when yu ty to restore?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Scheduled daily backups of DMM fail - Backup/Restore process stops running

Hi, I have been testing the scheduled backups within the DMM AAI and have found it's performance to be unreliable.
Specifically I am performing FTP backups to a remote network location. Manual one-off backups complete successfully without any issues, and scheduled backups occur on the same day, however successive (reoccuring) daily backups don't happen and the Backup/Restore process seems to stop running. I have checked the backup logs but these don't provide any insight as to why the backup process stops running.
Has anyone else encountered this? I am running DMM v5.2.0.25.
Mike

I am having a similar problem. Is there a method to restart the backup service without having to reboot the entire DMM Server?
Note that there is no method via the AAI menu system, and the Web Admin console services section is not clear as to whether it will reboot the entire server (which is NOT an easy thing for me to get away with here).
Restarting the 5.2.3 DMM Server (not JUST the service??)
=========================
I have now learned (per a Cisco engineer), that the 'Scheduled backup services' in the screencap above, is normally in the 'stopped' status "by design", and that it will not show as started in this UI unless the DMM server is actually in a backup.
==============================================
=========================
My backups now work correctly. I think that the original problem was my NTP settings, which are now fixed.
=========================================================

HT201413 I keep error 9 when i try to restore my Ipod 5.It seems to be that my device disconnects during the restore process, then error messege pops up. I have updated the security settings on my pc and it still doesn't work.

Error 9 pops up when trying to restore Ipod 5. The problem seems to be that my ipod disconnects during the restore process. My ipod is stuck in restore mode so I can't access its update serever. I have already updated my pc and its security settings. Is there anything else i can try?

Hello AS234,
This error is typically indicative of a conflict with installed security software.
Configure your security software
Check your security software and settings, which can block ports and prevent connection to Apple servers during update and restore.
Common errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, 9844. Sometimes as a result of this issue, a device might stop responding during the restore process.
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/TS3694
Cheers,
Allen

I tried to update the software overnight, and it was still in the beginning stages of the progress bar when I woke up. When I restarted the process I have to restore the phone, its again stuck in the beginning of the process. Does anyone know how long th

I tried to update the software overnight, and it was still in the beginning stages of the progress bar when I woke up. When I restarted the process I have to restore the phone, its again stuck in the beginning of the process. Does anyone know how long this should take? The beginning sections seemed to fly by.

Hi NWL1,
Thanks for the question. If I understand correctly, the iPhone won't update and is stuck. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Thanks for using Apple Support Communities.
Have a great day,
Mario

IPod stuck in restore process

Hello. I was restoring my 15GB iPod, the very old version (with the buttons on top of the wheel) and before finishing the restore process my computer displayed an error message. It said that the iPod could not be completely restored and that was that.
Now, I cannot see the iPod in iTunes nor will it work, it just displays the little apple logo. I tried everything that's specified in the troubleshooting documents on apple's website, reseting, etc, and nothing seems to work. It seems it got stuck in the middle of its restore process. All the indications on the troubleshooting documents imply that you can see your iPod on iTunes, nevertheless, I cannot.
Any sugestions? By the way, I am using a MacBook Pro with Mac OS 10.5.1, iTunes version 7.6 (29).
Thanks a lot!
Tiger

- Try DFU mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

HT5654 Tried updating my iPad wirelessly today. Process seemed to have gotten stuck and later wi fi crashed. Restarted iPad and got a picture of a wire leading to iTunes icon on the iPad screen. Nothing happens even when connecte it to my Windows PC. iTun

Tried updating my iPad wirelessly today. Process seemed to have gotten stuck and later wi fi crashed (in that order, I believe). Restarted iPad and got a picture of a wire leading to iTunes icon on the iPad screen. Nothing happens even when connected it to my Windows 8.1 PC, and iTunes doesn't seem to recognize the iPad.

Hello there, uromr.
The following Knowledge Base article provides some great troubleshooting steps for the issue you're having:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
If once the iPad is recognized, you still see the Connect to iTunes Screen, then this article provides some additional steps for updating your device:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

The deployment process seems to die or get stuck, iAS 6 SP3 for Solaris 8?

When I deploy my application in iAS 6 SP3 for Solaris 8 the deployment process seems to die or get stuck. In the shell window i get the messages
iasdeploy for iPlanet Application Server 6.0 SP3
Connected to LDAP server on sstu15.auto.com port 389
iPlanet Application Server is running in international mode
sstu15:null
sstu15:10 kas> deployment action ''J2EEInstallEar'' (/u02/home/iplanet/JAR/SSS.ear) running.
sstu15:10 kas> deployment action ''J2EEInstallEar'' (/u02/home/iplanet/JAR/SSS.ear) running.
After this nothing happens for a really long time.
When starting the deployment I get in the beginning of kas.log two entries
ADMIN-168: kas> deployment get log ''J2EEInstallEar''
GDS-007: finished a registry load
but suddenly the second line disappears and the only message I get is the first entry. I need to break the deployment process and kill the processes manually.
When starting the application server I get two error messages:
Connected to LDAP server on sstu15.auto.com port 389
iPlanet Application Server is running in international mode
Connected to LDAP server on sstu15.auto.com port 389
iPlanet Application Server is running in international mode
iPlanet Administrative Server
Version 6.0 SP3, Build 20010704
Copyright (c) 1996-1997 KIVA Software Corporation.
Copyright (c) 1998-1999 Netscape Communications Corporation.
Copyright (c) 2000-2001 Sun Microsystems, Inc. Some preexisting portions Copyright (c) 2000 Netscape Communications Corp
. All rights reserved.
Use of this software is governed by the terms of the executed license agreement between you and iPlanet E-Commerce Solutions.
[14/Feb/2002 11:02:12:7] error: ADMIN-071: kas> error: failed to either start up or connect to engine ''0'' (CCS0)
[14/Feb/2002 11:03:08:8] error: ADMIN-071: kas> error: failed to either start up or connect to engine ''1'' (CCS0)
I think all processes starts OK, I get one for .kas and one for kas, one for .kxs and one for kxs and finally one for .kjs and one for kjs.
Is someone familiar with this/these problem(s)?

It seems you are deploying a very big application. Try to deploy this application with following command
j2eeappreg <filename>
It should work fine. It was a bug with iasdeploy command in iAS SP3 which had been fixed in iAS SP4.

I have a classic that seems to be stuck in restore mode, the screen says "do not disconnect'' and i can't restore using itunes. i have tried resetting it and still no good, what can i do to fix this problem ?

i have a classic that seems to be stuck in restore mode, the screen says "do not disconnect'' and i can't restore using itunes. i have tried resetting it and still no good, what can i do to fix this problem ?

Be good to know what the diagnostic results are.
I've also just run into an issue where I couldn't restore an iPod with a corrupt file system, and the "super fix" in that linked article wasn't working for me. I've run across a potentially useful workaround.
iPod Classic went on the fritz today just after syncing. Couldn't restore via iTunes, kept getting 1439 errors, Windows wouldn't format as FAT32, claimed the "Volume is too big for FAT32". Finally tracked down EaseUS Partition Master Home Edition (Free) and formatted as FAT32 with 128k clusters. The iPod is filling back up again. Might be worth a shot here...
tt2

TS3694 my phone has switched off for the second time this week, however when connecting to itunes the restore process wont complete. the error is 2006 however i have tried a number of USB cords, and none seem to be working.

my phone has switched off for the second time this week, however when connecting to itunes the restore process wont complete. the error is 2006 however i have tried a number of USB cords, and none seem to be working.
I am in the noerthern [parts of australia and accessing an apple store is not possiable for another month. this is my only soucrce or telecommunication. please help

This is what it says about error 2006
Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on)
If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software. If the errors persist on another computer and known-good USB cable, the device may need service.

HT202157 I am in the process of updating my apple tv and it seems to be stuck on updating date and time.

I am in the process of updating my apple tv and it seems to be stuck on updating date and time.

Is your Apple TV connected to a Wi-Fi network and does it have a valid IP address?
You can find some general info about connecting it to the Internet here -> Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connections

I have blocked my iphone 4 and tried to restore it but hen I did it asked me for my itunes password that I dont remember. My phone seems to be stuck on this stage now :( anyone know how to get around this? Thanks

I have blocked my iphone 4 and tried to restore it but hen I did it asked me for my itunes password that I dont remember. My phone seems to be stuck on this stage now anyone know how to get around this? Thanks

There is no way to get around activation lock, you must recover your password for the AppelID that it is locked to:
http://iforgot.apple.com
iCloud: Activation Lock

TS4036 Restore process seems to be stuck

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