TS4036 Why is icloud taking too long to create backup, seems as though it's frozen.

This is my first time I use iCloud to back up my phone. I purchased an additional 20GB for a total of 25GB of storage. According to my phone, I have 17.3 GB of free memmory. My question is this: Why is it taking so long to create a backup? My phone is reading "Backing Up" and "Estimating time remaining" for about 10 mins thus far and the progress bar is still at the original point it started 10mins ago. There has been no progress and still have no estimated time remaining. What is going on with my phone? Should I just give up and get Apple to refund me the $20 for the additional space? Thanks!

Hold the Power button until your MacBook turns off and turn it on again.
If you don't see anything on the MacBook's display and OS X is not starting up, reset the SMC > http://support.apple.com/kb/HT3964 Then, turn on the Mac and hold the Shift key while your Mac is starting up to start up in safe mode, so you can start up your computer without loading other apps. Finally, uninstall Seagate apps > http://forums.seagate.com/t5/GoFlex-Net-GoFlex-Home/How-to-uninstall-on-Mac/m-p/ 92100
After uninstalling the apps, restart again and see if OS X Mavericks can start up. If not, hold Command and R keys while your Mac is starting and reinstall OS X. If this doesn't work, you will have to erase the drive.
I don't recommend you to install the Seagate apps, as you probably don't need them

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TS4036 Why is icloud taking too long to create backup, seems as though it's frozen.

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