TS4062 I purchased a used iPod Nano 4th Gen. I can't get it to sync on my new iTunes download

I bought this iPod Nano 4th Generation in perfect condition, as a gift to my mother-in-law. I had been used once. I've downloaded a new version of iTunes onto her computer and added a music library from her CD's. I cannot the iPod it to accept the new data. It LOOKS like it's synching but the new data from iTunes is not transferring over onto the iPod.  It's as though this used Nano is locked or something. Does anybody have any ideas of what I can do? Thank you in advance to all you brainy types!

Thanks Chris CA.
In the Gen 4 they offer "Settings" then "Reset Settings"  Then it asks, "Do you want to reset your iPod?"  I click on "reset" but then nothing resets. :-(  This is what makes me think it might be locked or something....

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