TS4108 I have recently done a software update on my phone, when complete I could not get the phone to work and the icon showed I had to connect to I-tunes. I then lost some recent data and photos. If they are backed up to the cloud how do I recover them?
When I completed my last software update directly on my phone I didn't realise I would then be prompted to do and I-tunes update that would wipe my phone. There seemed to be no turning back so I lost some data and photos. I'm assuming these will be backed up to the cloud but have no idea how to retrieve them.
The explanation given on the support community is a bit complicated and beyond my capabilities! Julie Malkin
If you have an iCloud backup, restore it to your phone as explained here: https://support.apple.com/kb/ph12521. If you have a backup on your computer instead, restore it to your phone by connecting your phone to your computer, opening iTunes and going to File>Devices>Restore from Backup.
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