TS4123 LSP vendor software conflicts with iTunes

The suggestion is for me to call these LSP vendors to resolve conflicts between their software and itunes? I want listen to music not become a software engineer. This is not helpful.Please wave the magic wand and make it all better.
I'm using a network attached hard drive, attached to Airport Extreme. Works fine with Macbook Pro. Seconds go by just clicking on the next tune to play.

Sorry, I meant to add that it works fine with MBP but not in Surface Pro 2 Windows 8.1. Wellk, it works but it is very slow.

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