TS4136 Apple Mail ActiveSync issue during Exchange 2007 to Exchange 2010 migration

When customer configures the ActiveSync account on Apple Mail (using Exchange Server 2010 CAS array name) for the user whose mailbox is on Exchange Server 2007, they are not able to get any mail and account displays offline. It shows the mailbox empty as well, even though mailbox has the email items in it.
But when same account is configured using ActiveSync (using Exchange 2007 CAS Server name) it works fine.
ActiveSync & Web Services URLs for Exchange 2010 and Exchange 2007 are given as below:
S#
Virtual Directory
URL
Exchange Server 2010
Exchange Server 2007
1
Web Services Virtual Directory
Internal URL
https://email2.domain.ae/EWS/Exchange.asmx
https://email.domain.ae/EWS/Exchange.asmx
2
Web Services Virtual Directory
External URL
https://email2.domain.ae/EWS/Exchange.asmx
https://email.domain.ae/EWS/Exchange.asmx
3
ActiveSync Virtual Directory
Internal URL
https://email2.domain.ae/Microsoft-Server-ActiveSync
https://email.domain.ae/Microsoft-Server-ActiveSync
4
ActiveSync Virtual Directory
External URL
https://email2.domain.ae/Microsoft-Server-ActiveSync
https://email.domain.ae/Microsoft-Server-ActiveSync
Following error is logged on Console on Mac when this issue happens:
30/10/12 3:27:28.398 AM
Mail
*** Assertion failure in -[EWSConnection _fetchRootFolderId:], /SourceCache/Message/Message-1278/MessageStores.subproj/EWSConnection.m:202
EWS fetchRootFolderId: expected one folder in response, received: 0
0   Message                             0x00007fff8cdeeef8 -[MFAssertionHandler _handleFailureWithPreamble:description:arguments:] + 116
1   Message                             0x00007fff8cdef08e -[MFAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 185
2   Message                             0x00007fff8cd1c8db -[EWSConnection _fetchRootFolderId:] + 768
3   Message                             0x00007fff8cd1deba -[EWSConnection _connectAndAuthenticateUsingAccount:] + 650
4   Message                             0x00007fff8cd1c42d -[EWSConnection connectUsingAccount:] + 462
5   Message                             0x00007fff8cd1996a -[EWSAccount authenticatedConnection] + 437
6   Message                             0x00007fff8cd2c00e -[EWSGateway connection] + 55
7   Message                             0x00007fff8cd2dddf -[EWSGateway sendMessage:forRequest:] + 43
8   Message                             0x00007fff8cd3e54c -[EWSRequestOperation executeOperation] + 108
9   Message                             0x00007fff8ce0f97f -[MonitoredOperation main] + 228
10  Foundation                          0x00007fff94aae6b4 -[__NSOperationInternal start] + 705
11  Foundation                          0x00007fff94ac1912 ____NSOQSchedule_block_invoke_2 + 124
12  libdispatch.dylib                   0x00007fff8adc8a86 _dispatch_call_block_and_release + 18
13  libdispatch.dylib                   0x00007fff8adc9965 _dispatch_worker_thread2 + 255
14  libsystem_c.dylib                   0x00007fff8a32c3da _pthread_wqthread + 316
15  libsystem_c.dylib                   0x00007fff8a32db85 start_wqthread + 13

Hi Akebono,
Let's check a few things in your server:
1. From the Organization Configuration - Client Access - Exchange Activesync policies - Default: Verify if the option "Allow non-provisionable devices" is ON.
2. From Server Configuration - pointing <YourExchange2010> - Certificates: Verify if your SSL certificate is assigned to IIS. (You should also be able to see this certificate from OWA https session)
3. The problem may also reside in iPhone outdated software, try to test activesync connection from iPhone with the latest OS version.
4. Take a look at logs in C:\inetpub\logs\LogFiles\W3SVC1\ of Exchange 2010, those might give some more details on connectivity problems.
5. If you still experience such problems - post the ExRCA error report here.
▲ Vote if Helpful / Mark if Answer
MCSE: Messaging 2013 Charter / Private Cloud / Server Infrastructure
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