TS4185 Facetime app on my late macbook 13 model keeps freezing the video, how can I fix this?

Facetime app on macbook pro model keeps freezing the video on my end. I have a perfect internet connection so I know it's the app because it works well on my iphone and ipad devices. Please help thanks.

Do what the error message says to do. "Contact Support" Call 1-800-MYAPPLE, Or http://www.apple.com/contact/

Similar Messages

HT2499 I bought my MacBook Pro in Aug 2011 - this is the first time I'm trying to watch a DVD on it - I hear the sound but can't see the video - how do I fix this???

I bought my MacBook Pro in Aug 2011 - this is the first time I'm trying to watch a DVD on it - I hear the sound but can't see the video - how do I fix this???

what application are you using to watch the DVD?
is it a burned dvd?

My app store will not open. when i try to open it i get an error that reads "You can't open the application App Store because it may be damaged or incomplete". How can I fix this?

my app store will not open. when i try to open it i get an error that reads "You can't open the application App Store because it may be damaged or incomplete". How can I fix this?

I am having the exact same problem. MacForums has been helping me, and I called Apple. After trying everyone's suggestions, and Apple's, no success.
My App Store app still says "incomplete or damaged." There is even a circle with a line through it on the icon. Apple said reinstall my Snow Leopard upgrade disc (not my original Leopard disc) and then run the Combo Update (like your suggestion). Did not work. I also updated the software from "Software Update". Rebooted.
I think this started after I replaced my hard drive with a SSD and moved the hard drive to where the DVD was. I wonder if the person above who had the same problem also installed a SSD?
Anyway, anymore ideas? Even Apple is stumped.
(In answer to the other post above, my Quicktime works fine.)
Message was edited by: mrivmriv
Just did some more reading. I was going by the icon in the dock. When I checked in Finder, there it was, fixed and brand new!! Thanks, anyway.
Message was edited by: mrivmriv

HT203176 When I delete a file, it does not appear in the Trash - How can I fix this. Its a brand new MacBook Pro 17'

When I delete a file, it does not appear in the Trash - How can I fix this. Its a brand new MacBook Pro 17''

http://www.thexlab.com/faqs/trash.html for starters.

HT5730 my trackpad and keyboard on my macbook air will not connect.. how can i fix this without having to drive 2 hours to an apple store.

my trackpad and keyboard on my macbook air will not connect.. how can i fix this without having to drive 2 hours to an apple store

i also have an external mouse and keyboard hooked up to it.. future shop suggested resetting the macbook. but i cant figure out how to do that.

Lightroom 5.4 is getting stuck in full screen mode. I need to force-quit the app in order to re-start and use again. How can I fix this?

Lightroom 5.4 is getting stuck in full screen mode. I need to force-quit the app in order to re-start and use again. How can I fix this?
I am using Mac osX 10.9.2
I can see that I am not the only one with this problem.

LOL... this is what I just had to look up... it's not exactly clear or apparent, is it?
When in Full screen mode.. just press Command-F. Voila!

Since I installed Lion my macbook pro keeps locking up. How can I fix it?

Since I installed Lion my macbook pro keeps locking up. How can I fix it?

Well you can #18 install Lion over itself and hope that fixes it
Step by Step to fix your Mac
You can revert back to Snow Leopard
How to revert your Mac to Snow Leopard
You can go through this list and attempt to fix your problem, but likely wind up going back to Snow Leopard.
Step by Step to fix your Mac

FaceTime suddenly stopped connecting to people I called last week. How can I fix this?

I have an IPad 2. FaceTime was working perfectly until last Saturday. Now it fails to connect with incoming as well as dialed email addresses or phone numbers, even with saved contact details. How can I fix this?
Thanks

Hi China2402,
Thanks for visiting Apple Support Communities.
If your FaceTime calls are not connecting, be sure to go through the troubleshooting steps in this article:
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/ts4185
All the best,
Jeremy

SAFARI FREEZES MY MACBOOK Pro retina ALL THE TIME, HOW CAN I FIX IT ?

Safari freezes all the time my Macbook Pro and I have to restart it.
Is it a problem of Safari or Yosemite ?
How can I fix it ?

Please explain "Safari freezes my mac book pro all the time".
Have you tried a different browser like Firefox?

HT4847 Won't install apps but I have 5.0GB free on the cloud, how do I fix this?

I'm trying to install new apps but it says I don't have enough storage space available. I turned on the cloud and it says I have 5GB. How can I resolve this?

Welcome to Apple Support Communities
Apps have to be stored in your device, not in iCloud, so that's the reason why your device says that you don't have enough space. Simply remove some applications, or files in Settings > General > Usage, in order to get more free space.
iCloud storage is used to make backups of your device and to store settings of your iCloud-compatible apps, but you can't install apps there

My Macbook Pro slow on startup. How can I fix this?

Hello,
My macbook pro is slow on start up. Today I had to shut the computer down using the power button TWO TIMES IN A ROW. On the third time, the computer executed the start up correctly. What could be the cause of this? How do I fix it?
saxman81

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.
Step 1
Select "system.log" from the file list. Enter "BOOT_TIME" (without the quotes) in the search box. Note the times of the log messages referring to boot times. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Post the messages logged during the time something abnormal was happening. That time might be before or after the boot.
For example, if the problem is a slow startup taking three minutes, post the messages timestamped within three minutes after the boot time, not before. If the problem is a system crash or freeze, post the messages from before the boot time, when the system was about to crash or was failing to shut down. In either case, please include the BOOT_TIME message at the beginning or the end of the log extract.
Post the log text, please, not a screenshot. If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
If the log doesn't go back far enough in time, scroll down in the Console file list to /private/var/log/system.log.0.bz2. Search that archived log, and if necessary the older ones below it, for the same information.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.
Step 2
Do the same with kernel.log.
Step 3
Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post shutdownStall or hang logs — they're very long and not helpful.

When I try to access files on my external hard drive on one macbook, it says I have insufficient access privileges. I use the external hard drive on my other macbook and it works fine. How can I fix this problem?

I've tried looking the answer up on google, but I've come up empty handed. Do I need to change permissions somewhere? I've tried setting everyone to have read and write acess on both machines and that didn't work either.
My macbook that works perfectly with the hard drive is running snow leopard. the other macbook is running leopard. i'm not 100% certain what brand my external is but it says firewire800/usb2.0 on it.
i appreciate any help i can get!

06-sep-2012 0:14
Me compre un ipod classic de 160gb cada vez que trato de ponerle musica de mi disco duro externo solo copia hasta 1500 canciones y luego me congela el Itune y no lo puedo cerrar, me pide que restaure el ipod como de fabrica, lo hago y nada. Trato de cerrar el programa de itune y no me deja, trato de apagar el computador y no lo puedo apagar, he buscado para ver si tiene errores el disco del Ipod y me dice que esta bien. Lo he restaurado como 8 veces y le he puesto musica y videos pero siempre me borra todo. He aplastado Menu y Seleccion para entrar al sistemade diagnostic o del ipod y le pongo el test manual donde entro al IO y me dice q todo esta bien. Le he dado ya varios Format directamente desde el Windows 7 y nada tampoco, siempre me borra todo desde que pasan mas de 1300 canciones y me congeal todo el equipo. Ya no se que pensar de esta compania Apple porque no da ninguna solucion ha este tema.
I bought a 160gb iPod classic every time I try to put music on my external hard drive only copy up to 1500 songs and then freezes Itune me and I can not close, asks me to restore the ipod as factory, and do nothing . I try to close the program and itune will not let me, I try to turn off the computer and I can not shut, I looked to see if the iPod disk errors and says it's okay. I restored it about 8 times and I've put music and videos but I always delete everything. I crushed and Selection Menu to enter diagnostic sistemade or ipod and I put the manual test where I enter the IO and q tells me everything is fine. I have already given several Format directly from the Windows 7 and anything either, I always delete everything from passing over 1300 songs and I congeal whole team. No longer have to think of this company because Apple gives no solution has this issue.
iPod classic, Windows 7, ME BORRA TODO Y SE CONGELA

Mail app marked an email as junk, missed job opportunity. How can I fix this?

I pipe my school email to my gmail account, which I use the mail app to view. It usually works nicely, but I was going through my junk folder and noticed I missed a job opportunity because mail app sent it to junk. This has never happened before. I am so frustrated now, and I just want to fix it, or if its a bug, blame it on somebody lol. But seriously, this is unacceptable. I'm out of a much needed job now. Please help before I lose another one!

Maybe you just need to go to Mail > Preferences > Junk and do some more serious configuring, perhaps using the Advanced options, or at minimum, leaving Junk in your Inbox. Anyway, without seeing the email, it's hard to know why it may have been sent to Junk in the first place--too many links, maybe. (Sorry this happened to you though!)

HT204407 Find my Friends app signs me out even while running in background. How can I fix this?

This happened before and after updating the OS to iOS6. If I open FmF, sign in, it won't stay signed in. I can't use the alerts because after a time, even if I leave the app running in the background, it signs me out. I can still be found by others but can't be informed when friends reach locations.
My husband and I purchased the same phones at the same time, and his does not have the same problem. We sync using the same Apple ID and share apps. The only issue I can imagine would be a setting that differs between phones but have not been able to nail it down.

Try creating a passcode for your device in settings. This means you need to enter the passcode before accessing anything on your device, this way you will stay signed into the FmF app even while running in the background and it will not require you to sign in every time you launch the app. However, once you remove the passcode to your device in settings, the FmF app will again require you to sign in whenever you launch the app. I think this is for security reasons.
Hope this helps.

My calendar is blocked. The server has a problem. I am trying everything, but since days I have no access to my agenda anymore. I am about to throw my MacBook Air out of the window :-( How can I solve this problem? My calendar does not react to anything!!

My calendar is blocked since a few days, while I tried to upload a message in an event. In this weekend, i have not been able to get ANYbody at all online, to help me. I am desperate and feel absolutely idiot. Is anybody out there who can help me?.
In the website it said:
1. Open iCal - select "preferences" (I cannot select anything!)
2. Select "accounts" (I have no clue what to do there)
3. Re-enter " username and password (Where?)
4. Exit iCal and start again (I did this, but don't get anywhere near a solution).
5. Done (cry, cry, nothing changed for days now and I am about to throw everything out of my window :-))
Thanks for some very useful and easy tips!
Sjannie Hulsman

Thanks mate ...
yes I have an upgraded Iphoto 11 from 9.4.3 ........ unfortunately .... no it didn't solve the problem. Of course my illiteracy is no help ..... but I did as you suggested and nothing changed at all. When I highlight a photo I am unable to minimize it and despite changing folders (ie:photos to events) all that happens is that the events folder opens behind the opened photo. The only solution is to go to "force quit" even though there is no sign to say "iphoto is not responding". and start again ..... very frustrating. Appreciate any suggestion you have ...
Nev

TS4185 Facetime app on my late macbook 13 model keeps freezing the video, how can I fix this?

Similar Messages

Maybe you are looking for