TS4268 cannot activate factime on new ipad mini

HI,
Just got a new ipad mini for daughter to replace older 3rd generation itouch.  I cannot activate her factime through her email address.  Eventhough the password and spelling are correct, no luck.  I even tried to reset the password by having a link sent to her email address - no email ever received.

FaceTime and iMessage Activation
http://support.apple.com/kb/TS4268

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