TS4268 emoticons show up as symbols in iMessage

In iMessage i can send emoticons but when people send them to me they show up as symbols.

Hello TCCCC,
Thank you for the details of the emoji issue you are experiencing on your iPhone 5s. If you are recieving a square or unexpected symbol, it may be that the sender is using another carrier or has a different version of iOS on their device. I recommend reviewing the following article for more information:
Symptoms
When using emoji in messages, mail, or other text fields, you may occasionally encounter the following:
Emoji may not display as expected or match the sent emoji.
Instead of emoji, the other device may display squares, equal signs, or question marks.
Unexpected line breaks may appear before or after the emoji.
You may be unable to reply to email messages that contain emoji or other unexpected characters. You may need to remove these to reply to the email.
Resolution
If any of the above issues occur, try to resend without using emoji.
Emoji does not appear correctly on the receiving device
Certain emoji characters may not display correctly on iOS devices, OS X, or on non-iOS mobile phones. When sent to these devices, the emoji characters may appear as blank space or boxes. This can occur when sending content with emoji to:
An iOS device on another carrier's network
A non-iOS device on your carrier's network or another carrier's network
When using Mail for OS X v10.7 or later (earlier versions of OS X do not support emoji)
See this article for more information.
You can find the full article here:
iOS: Troubleshooting emoji issues
http://support.apple.com/kb/ts2450
Thank you for using Apple Support Communities.
Best,
Sheila M.

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Hi there starbaeza,
You may find the information in the article below helpful.
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
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tmplHi pranoop,
If you are having an issue with your iPod touch not being recognized by iTunes when connected to your Windows computer, I would suggest that you troubleshoot using the steps in this article -
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https://support.apple.com/en-us/HT201668
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https://support.apple.com/en-us/HT204204
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Back up your device to iCloud.
Update your device wirelessly
The easiest way to update your device is wirelessly, also called “over the air.” Here’s how:
Plug in your device to a power source.
Tap Settings > General > Software Update.
Tap Download and Install. Updates might download automatically while your device is connected to Wi-Fi and a power source.
Tap Install, or tap Later to install the update later. If you use a passcode, you'll need to enter it before installing the update.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
https://support.apple.com/en-us/HT201263
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TS4268 emoticons show up as symbols in iMessage

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