TS4268 I can't hear the other person when using FaceTime

I Am able to connect to them but all I hear is a crackling static sound. My iPad is unmuted and the volume is turned up, I am pretty sure it's not my Internet connection because I have never had a laggy connection. Any help would be appreciated.

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
The other person could have dust in their Mic hole. Use a vacuum to remove the dust.
 Cheers, Tom

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I can't see the other person when using facetime but they can see me just fine, how can i fix this?

When I use facetime with my fiance on my brand new macbook air she can see me but I can't see her. Please help me remedy this problem, I have verified that I am logged into facetime and connected it with both my ipone5 and my email but haven't seen any changes. It is a 1 week old macbook air and I'm assuming it has the latest iOS installed but don't know how to check as this is my first Macbook. Thank you for your help

Frogmanian wrote:
It is a 1 week old macbook air and I'm assuming it has the latest iOS installed but don't know how to check as this is my first Macbook.
MacBook Air does not run iOS. It runs OS X (pronounced as in OS - ten). You can check which version you have by clicking the Apple logo in the upper left of the menu bar, then "About This Mac". The current version is OS X 10.8.4. If you do not have that version, you can click "Software Update" just below the "About This Mac" entry under the Apple logo.
Anyway, typically, the reason for the FaceTime behavior you're describing is a less-than-robust internet WiFi connection.

When I make a call, i can't hear the other person, when I get a call, I can hear them and they can't hear me. What's up?

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Hello there, Maribelita.
The following Knowledge Base article has some great steps to work on resolving the exact issue you're describing:
iPhone: Can't hear through the receiver or speakers
http://support.apple.com/kb/TS1630
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.

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I've got that problem too sometimes. I think it's a mistake in iOS and it will be fixed in another iOS-update

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Both of you can take a look at this help Guide from Skype:
Making a video call (Windows desktop)
Kind Regards,
Dragon-Fur

Can bearly hear the other person when I make a call...

When I make a call from my iPhone the other
end is very faint. I'm sure theres some wicked
simple solution on like the settings or something
but I can't find it! Any suggestions?

the other person can hear you fine, but you can't hear them?
the simplest thing is the volume rocker on the side, while you are on a call make sure your volume is adjusted all the way up.. after that make sure you don't have the plastic covering the speaker
after those try a soft reset by holding the home button and the sleep/wake button until you see the apple logo, if that doesn't work try a restore from itunes.. if you are still having the problem after that it is time to call apple 1-800-myiphone

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Hi I have an iphone 5. When making or receiving calls I can't hear the other person? Anyone tell me what is going on?

Try taking a look at this support document to see if the steps there help. If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone - Apple Support

Very Low Volume on Phone Calls - Can barely hear the other person

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OK now I don't feel like I'm the only one. I've also done a hard reset and still suffer from the same issue.
Since it seems to be the popular question, no the plastic is no longer on my phone.
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Did u take out the screen protection?

Does it cost me or the other person to use facetime using a mac and an ipad2?

Does it cost me or the other person to use facetime using a mac and an ipad2?

Thank you, also can i use the ipad and mac using the same email to contact each device

I just bought this iPhone 4S second hand and during incoming and outgoing calls I can't hear the other person talk unless it's on speaker or if I have headphones in. I don't know what to do I've turned up my volume and checked my settings!! Need help

I Just bought a second hand iPhone 4S I am having issues with the hearing during incoming and outgoing calls, I have turned the volume up and checked my settings but I still have trouble hearing the other person speak. It works if it's on speaker or if I have headphones plugged in. I need help desperately!!!!! Any suggestions on what to do???

Hey Itsanaasaunders,
Thanks for the question. I understand that you are experiencing issues hearing sound while on a call (receiver wise, not speakerphone). The following resource provides troubleshooting steps for this symptom:
If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone - Apple Support
http://support.apple.com/en-us/HT203800
Clear the receiver
The iPhone receiver won't work properly if it's blocked or dirty. Here's where the receiver is:
Follow these steps, testing after each:
- Make sure nothing is blocking the receiver, such as a case or film.
If you have a new iPhone, remove the plastic film on the front and back of the device.
- Check the receiver opening to see if it's blocked or dirty. If necessary, clean the receiver opening with a clean, small, dry, soft-bristled brush.
- While you're on a call, turn on speakerphone. If you still can't hear, then your network or reception could be the issue. Try calling again later or from a different location.
Restart and update
1. Restart your iPhone and test again.
2. If there's still no sound or poor sound quality, update to the latest version of iOS.
Get more help
If you've tried these steps and there's still no sound or poor sound quality from your iPhone, contact Apple Support.
Thanks,
Matt M.

I can't hear the other person while facetiming on the Imac

I cant hear the other person while face timing on my imac but they can hear me

HI,
There have been similar issues with iChat and I will use that as an example first.
In iChat the Mic needs to be On (in the Video menu).
It also needs to be listed in iChat Menu > Preferences > Video section > Microphone Drop down and this needs to match ther Mic set up in System Preferences > Sound > Input.
In addition to this the Mic needs to be "turned up" high enough in the System Preferences to work with the app.
So If you Buddy cannot hear you it is your Problem when it comes to iChat.
If you cannot hear the Buddy it is much more likely that they have not set up the Mic in System Preferences or have the Mic Off in iChat.
Moving to FaceTime you will find a Mic Setting in the Video menu (if you have two or more Mics).
If you do then the System Preferences > Sound > Input and the volume setting there needs to match the choice in the App.
As it is your contact that you cannot hear you need to get them to check their settings first.
As for your end, it will be worthwhile doing a PRAM reset.
Shut down the computer.
Restart it holding down Apple/CMD ( or ⌘)+ALT( ⌥)+P+R Keys until you have heard three Start Up Bongs.
9:06 PM Thursday; June 27, 2013
 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

On the iPhone 5/5s, can you hear the other person properly when they are lying down?

When I use the iPhone 5s while lying down in bed, the other person is unable to hear me. When someone who is using the iPhone 5s is lying down in bed, I cannot hear them.
Is this a known issue? Has anyone else experienced this issue? Does anyone know what causes this issue? I actually used to have this same issue with the HTC One, and I was under the impression that it had to do with the accelerometer of smartphones. I do not know of any other difference between smart phones and normal phones.
It's rather annoying, such a basic feature of a PHONE product to be able to talk and hear clearly. Major fail, Apple. For this alone, I may consider switching to another phone.
I have found other comments from iPhone 5 users who have the same issue: http://www.gottabemobile.com/2012/11/29/iphone-5-review/
MICROPHONE
I don’t know if it’s because I have big hands or what, but there many times when people on the other end of the phone can’t understand a thing I’m saying. Specifically, any time I lay down flat on my back, the iPhone 5′s microphones seem to go especially bad. A few times, it’s gotten so bad that the people on the other end of the line hung up because they couldn’t deal with it.

Please Apple. Fix this significant bug/defect in your product in your next software update. I know this is a software issue probably related to the Accelerometer detecting that the phone is not upright and then turning off the receiver. Not sure why you would even want to do that.
It is ridiculous that the iPhone cannot perform the most BASIC function of voice calls. After all, that is what you buy the phone for... the texting, internet, applications are all bonus. Phones are used while lying down, upside down, lying on the side, etc. You are basically hurting yourself and your customer base with this significant design flaw. Think about all the couples talking to their significant others when they're lying in bed first thing in the morning or last thing in the evening they are long distance. Think about hospital patients who want to speak with their families. Think about the homeless on the streets with their iPhones lying down calling people to give them money (or not...).
Anyway, you get my point. PLEASE PLEASE PLEASE fix it. I only recently changed from being an Android user to an iPhone user... this is seriously my biggest gripe with your product.

TS4268 I can't hear the other person when using FaceTime

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