TS4268 Imessage and Facetime arent connecting

I just got my iphone replaced yesterday and now my phone wont let me conncet to facetime or imessage. Ive tried resetting my phone, loging on and off, and channging my apple ID. It keeps saying "an error occurred during activation. try again." or "could not sign in, please check your internet connection and try again." thanks!

FaceTime and iMessage Activation
http://support.apple.com/kb/TS4268

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    http://support.apple.com/kb/TS4268

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    See this tip: http://support.apple.com/kb/ts5223

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  • Having trouble using my imessage and FaceTime every time I try to log in it says wrong password or apple ID which I know it's the right one because I always use it.... Please help!?

    Trying to activate my imessage and FaceTime. I click on using my apple ID so it ask me for my password I put it in and it says its wrong which I know it's not cause I use it on other things and it works fine except for imessage and face time... So anyone please help!!!!

    Hi brittney290,
    Welcome to the Support Communities!
    I'm sorry to hear you are having issues with your iMessage and Facetime activation.
    The article below may be able to help you with this issue.
    Click on the link below to see more details and screenshots.
    I've quoted some helpful highlights for you:
    iOS: Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/ts4268
    Troubleshooting Apple ID activation
    After each step, toggle iMessage and FaceTime off and then on again in Settings > Messages and Settings > FaceTime.
    Update to the latest version of iOS.
    Ensure that you have an active Internet connection. You can complete activation using Wi-Fi or a cellular data connection. Check your Wi-Fi network using standard Wi-Fi network troubleshooting.
    If you receive an error when signing in to your Apple ID, visit myinfo.apple.com, sign in to your account, and ensure that the primary email address has been verified.
    Ensure that FaceTime has not been restricted: Settings > General > Restrictions > FaceTime.
    In Settings > General > Date & Time, ensure that Set Automatically is on. If Set Automatically is on, but the incorrect time zone is displayed, turn Set Automatically off and then choose the correct time zone, date, and time. Then turn Set Automatically on again.
    Enable iMessage and FaceTime while connected to another Wi-Fi network in a different location.
    When enabling FaceTime or iMessage on an iPhone, you may see "Waiting for Activation". This message refers to the activation of your telephone number only. You can use FaceTime and iMessage with your Apple ID even if your phone number has not completed activation.You can see that you've activated FaceTime and iMessage with your Apple ID here:
    Settings > FaceTime > You can be reached by FaceTime at:
    Settings > Messages > Send & Receive > You can be reached by iMessage at:
    Additional Information
    To sign out of your Apple ID:
    Go to Settings > FaceTime, tap your Apple ID, and select Sign Out.
    Go to Settings > Messages > Send & Receive, tap your Apple ID, and select Sign Out.
    Find information about linking your phone number to an Apple ID for use with FaceTime and iMessage.
    Find help with issues you may encounter when using iMessage or FaceTime behind a firewall.
    Recommended Wi-Fi router and access-point settings.
    Note: FaceTime may not be available in all countries or regions.
    On iPhone, SMS messaging is required to activate FaceTime and iMessage for use with your phone number. Depending on your carrier, you may be charged for this SMS.
    I hope this information helps ....
    Have a great day!
    - Judy

  • IMessage and FaceTime won't accept my Apple ID after upgrading to Mountain Lion

    iMessage and FaceTime won't accept my Apple ID in order to activate after upgrading to Mountain Lion on my MacBook Pro.
    My Apple ID works to sign in to the App store as well as on my iphone and iPad.
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    This Apple doc might help ya out -> iOS: Troubleshooting FaceTime and iMessage activation
    Troubleshooting Apple ID activation
    After each step, toggle  iMessage and FaceTime off and then on again in Settings > Messages and Settings > FaceTime.
    Update to the latest version of iOS.
    Ensure that you have an active Internet connection. Check your Wi-Fi network using standard Wi-Fi network troubleshooting.
    If you receive an error when signing in to your Apple ID, visit myinfo.apple.com, sign in to your account, and ensure that the primary email address has been verified.
    Ensure that FaceTime has not been restricted: Settings > General > Restrictions > FaceTime.
    In Settings > General > Date & Time, ensure that Set Automatically  is on. If Set Automatically is on, but the incorrect time zone is displayed, turn Set Automatically off and then choose the correct time zone, date, and time. Then turn Set Automatically on again.
    Enable  iMessage and FaceTime while connected to another Wi-Fi network in a different location.

  • For some reason i can't sign into imessage and facetime. PLEASE HELP???

    For some reason i can't sign into imessage and facetime. PLEASE HELP???

    Hey tcap8687,
    After reviewing your post, I have located an article that can help with iMessage and FaceTime. It contains a number of troubleshooting steps and helpful advice for the issue you are experiencing:
    If you have difficulty activating FaceTime or iMessage - Apple Support
    If you see "Could not sign in, please check your network connection and try again" when signing in to your Apple ID
    To resolve this issue, follow these steps.
    Update to the latest version of iOS.
    Verify that you have a data connection by going to www.apple.com in Safari. You can complete Apple ID activation using Wi-Fi or a cellular data connection. If you need help connecting to Wi-Fi, follow these steps.
    If you're using Wi-Fi, make sure that your local Wi-Fi network is using the recommended Wi-Fi settings.
    Sign in to your account and ensure that the primary email address and alternate e-mail addresses have been verified. If verification is pending, follow the instructions in the email Apple sent to that email address to complete verification. Or remove the e-mail addresses from the account.
    If your Apple ID isn't an email address, you can change it. The Apple ID that you're using to activate FaceTime or iMessage must be an email address. Find more information on how to change your Apple ID.
    Tap Settings > General > Date & Time. Make sure that your iPhone is set to the correct time zone. If Set Automatically is on but the wrong time zone appears, turn Set Automatically off and choose the correct time zone, date, and time.
    Enable iMessage and FaceTime while connected to a different Wi-Fi network (in a different location) if a cellular data connection is not available.
    You can see that you've activated FaceTime and iMessage with your Apple ID by following these steps.
    Tap Settings > FaceTime > You can be reached by FaceTime at:
    Tap Settings > Messages > Send & Receive > You can be reached by iMessage at:
    Thank you for contributing to Apple Support Communities.
    Take care,
    BobbyD

  • TS4268 I am being charged for international msgs which i haven't sent to a number of the UK.i tried to activate my iMessage and FaceTime using wifi but then it didn't connect. all settings have been turned off but my acc. is being charged.what to do?

    I am being charged for international msgs which i haven't sent to a number of the UK.i tried to activate my iMessage and FaceTime using wifi but then it didn't connect. all settings have been turned off in my phone! i also have reset my phone with all the settings. but when i contacted my carrier, he said that the balance deduction is because of the international messages i have sent, but i have sent NONE! every time i switch on my phone, balance gets deducted. imessage and facetime are all disabled! but then the problem started since yesterday when i tried to activate them but had disabled them all at the next moment! but the charges are still being applicable for some international messages as per my mobile carrier. what to do? is there some problem with my phone or carrier?

    I am being charged for international msgs which i haven't sent to a number of the UK.i tried to activate my iMessage and FaceTime using wifi but then it didn't connect. all settings have been turned off in my phone! i also have reset my phone with all the settings. but when i contacted my carrier, he said that the balance deduction is because of the international messages i have sent, but i have sent NONE! every time i switch on my phone, balance gets deducted. imessage and facetime are all disabled! but then the problem started since yesterday when i tried to activate them but had disabled them all at the next moment! but the charges are still being applicable for some international messages as per my mobile carrier. what to do? is there some problem with my phone or carrier?

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