TS4268 My gal tries to FaceTime me and nothing comes though to tell me she is...she sends me a message to tell me then I FaceTime her back....this is annoying me....can you help?

My Gal tries to face time me and nothing comes through to tell me she is doing this period. She then sends a message to tell me. I then have to FaceTime her back. Can somebody help me with this?

Are you using the correct email address that you told her to FaceTime you at in the settings? In other words, is she using the email address or iPhone number in Settings>FaceTime>You can be reached by FaceTime at on your iPad?

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