TS4268 My iMessage doesn't work on my iPhone. It says sign in information is wrong but it's not?!

My iMessage doesn't work on my iPhone. It says sign in information is wrong but it's not?!

There is an earlier thread that was answered by an Apple employee that states they are seeing the iMessage and Facetime servers are down. It is unknown when they will return, however it generally is not an extended period of time.

Similar Messages

  • TS1702 When I try to update an App I am getting my old email address (which no longer works) and when I put in its password it says password or username is wrong. but it does not give me an option to put in my new user name. How can I correct this.

    When I try to update an App I am getting my old email address (which no longer works) and when I put in its password it says password or username is wrong. but it does not give me an option to put in my new user name. How can I correct this.

    What you are getting is the AppleID (AppleID can be an email adress) used at the time of the purchase of this app.  It is an identifiant allowing Apple to link your purchase to your account.
    If you want to manage associated email, you can go at https://appleid.apple.com but the AppleID could never be modified.  
    I do not know if in your case, it is just that you no longer use your old email address or that you actually a 2 AppleID.  In any case, you will have to remember the password related to the account used for your purchase.  If you don't, just use the link above to try to retreive your password.

  • TS4268 My iMessage doesn't work on my iPad. My software is up to date, wifi is working, apple ID is working but the verification stops and goes back to sign on. Why does this happen?

    My iMessage doesn't work on my iPad. My software is up to date, wifi is working, apple ID is working but the verification stops and goes back to sign on. Why does this happen?

    Look at no. 5 in this text which was copied from Apple's support site for troubleshooting Messages and FaceTime activation.
    Troubleshooting Apple ID activation
    After each step, toggle iMessage and FaceTime off and then on again in Settings > Messages and Settings > FaceTime.
    Update to the latest version of iOS.
    Ensure that you have an active Internet connection. You can complete activation using Wi-Fi or a cellular data connection. Check your Wi-Fi network using standard Wi-Fi network troubleshooting.
    If you receive an error when signing in to your Apple ID, visit myinfo.apple.com, sign in to your account, and ensure that the primary email address has been verified.
    Ensure that FaceTime has not been restricted: Settings > General > Restrictions > FaceTime.
    In Settings > General > Date & Time, ensure that Set Automatically is on. If Set Automatically is on, but the incorrect time zone is displayed, turn Set Automatically off and then choose the correct time zone, date, and time. Then turn Set Automatically on again.
    Enable iMessage and FaceTime while connected to another Wi-Fi network in a different location.
    This is the support kb article.
    http://support.apple.com/kb/ts4268

  • TS4268 My iMessage doesn't work but says its switched on?

    My iMessage icon is gone and is green but the iMessage toggle is on.. Can anyone advise?
    Helen

    Hello Helen,
    It sounds like you are not able to send and receive iMessages.  I found an article with steps to address issues with iMessages. 
    I recommend following the steps in the section titled "If you still can't send or receive iMessages" in the following article:
    iOS: Troubleshooting Messages
    http://support.apple.com/kb/ts2755
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • Imessage doesn't work with non iphone users

    My imessage used to work with anyone who text me.  Then it stopped working after I updated my software on my iphone.  I have got imessage working for iphone users but not non-iphone users.  If they don't have an iphone, I can no longer send or receive their messages on my imac desktop.  Can anyone help me?
    Thanks,
    Michelle

    Hi,
    As the other poster says, reset it from the Beginning.
    9:33 pm      Wednesday; April 1, 2015
    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • HT1918 My credit card is declined and it doesn't work any more-I want to use my same credit card but I can not update it

    Ok forever the same thing-I have as we'll declined credit card on my payment method,I've updated everything but of course it doesn't work forever,
    What the ------ nothing works for this
    Any useful tips -I tried lots of them and :(((((((((((

    What happens when you try to remove the card, and how are you trying to remove it ?
    Changing payment info : Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support
    If you aren't getting the 'none' option on the payment details screen : Why can’t I select None when I edit my Apple ID payment information? - Apple Support

  • HT204053 imessage doesn't work on my iphone 5. how it can be fised?

    it was working perfectely fine on my ihpone 4s but now doesnt work on iphone 5.

    Try turning it off, restart your phone (by holding the power and home buttons at the same time until you see the Apple logo, then releasing), then turn it back on.  If it still won't work, there are additional troubleshooting steps here: http://support.apple.com/kb/ts2755.

  • App store isn't working on my ipod touch because its saying my billing information is wrong but i want to download something that is free

    The thing is, I DO have a credit card field info page in it, but I cannot download anything...not even anything for free...and when I fill the fields up with all the correct information it still claim my security code is wrong when it's right. Please help?

    Try here
    iTunes Store: My credit card's security code or zip code does not match my bank's records
    Next contact iTunes.
    Apple - Support - iTunes - Contact Us
    For a standard account you need a valid payment method, even for free apps.
    You can however create a new account w/o a cc by following these instructions:
    Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card

  • Siri doesn't work on my iPhone 5

    My Siri won't work on my iPhone 5?  I hold the button down, but it does not answer

    Do you have any accessibility options enabled?
    A long press of the home button should bring up Siri, a quick double click of the home button brings up the app switcher. If you have any of the accessibility options under physical and motor enabled (Settings > General > Accessibility), these may be interfering with the home button responding normally.
    And do you have a case or screen protector installed? These can interfere with the home button's operation.

  • TS4268 iMessage doesn't work anymore suddenly. It claims that my apple id had changed, which isn't the case (App Download still working!) . Then it shows the correct Email-adress and asks for appleID password.

    iMessage doesn't work anymore suddenly. It claims that my apple id had changed, which isn't the case (App Download still working!) . Then it shows the correct Email-adress and asks for appleID password. After entering it switches to a mask witch asks for the eMail adress that should be used. There is the right One already preentered. From there it switches back to the former mask (appleID +password) and nothing happens. If you say Log in again, ist just switches between those masks without showing an error claim nor logging in. Strange thing is ist worked proppperply till a few days ago.......

    Hello there Noregret35,
    I suggest this part of the iPhone Troubleshooting Assistant found here http://www.apple.com/support/iphone/assistant/phone/#section_1
    If you get to step 3 I recommend closing ALL the apps.
    Here is step 1 to get you started.
    Restart iPhone
    To restart iPhone, first turn iPhone off by pressing and holding the Sleep/Wake button until a red slider appears. Slide your finger across the slider and iPhone will turn off after a few moments.
    Next, turn iPhone on by pressing and holding the Sleep/Wake button until the Apple logo appears.
    Is iPhone not responding? To reset iPhone, press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds, until the Apple logo appears.
    If your device does not turn on or displays a red battery icon, try recharging next.
    Regards,
    Sterling

  • Help! My iMessage doesn't work on my new iPhone 5s, I've changed my sim twice, but iMessage only works with my Apple ID.

    Recently got a new iPhone 5s and the iMessage doesn't work. I tried the sim in another phone and it didn't work either so I put a completely new sim in my iPhone and iMessage doesn't work. It will only work when I use my Apple ID for received messages. I don't know what to do. I have reset everything and it still doesn't work. My software is up to date. Please help!

    ACTIVATING FACETIME AND IMESSAGES
    Activating Facetime and Imessages on your phone requires the ability to send SMS messages and depending upon where you are that might be an international SMS.  Check with your carrier to see if your plan supports sending of international SMS messages.  If you are having trouble activating Facetime or Imessages turn them both off on your device and reset the device (Hold down the Sleep/Wake button and the home button together until the apple logo appears (ignore the ON/OFF slider) then let both buttons go and wait for device to restart (no data will be lost)).  Wait for the device to restart and wait a minute and turn Facetime and imessage back on and wait for activation.  If that does not fix things read the following articles:
    http://support.apple.com/kb/TS4268
    http://support.apple.com/kb/ts3367

  • After upgrading to iOS 7.0 my iMessage doesn't work and it says it is "waiting for authorization". When I try to activate it, it won't connect.

    I upgraded to iOS 7.0 and now my iMessage doesn't work. My phone reads "waiting for activation" When I try signing in I get a message "Could not sign in. Please check your network connections and try again". My network connection is fine for all other applications. Any help?

    Hello Remundy,
    Thank you for the details of the issue you are experiencing with iMessage.  I recommend reviewing the following article:
    iOS: Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/TS4268
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • IMessage doesn't work all the time

    Hi,
    I'm using iPhone4S and noticed that recently for the past week, iMessage doesn't work when I text my husband who's using iPhone4.
    I tried switchin network (wifi and telco data) but both also doesn't work. Please advise why this is the case and how to fix it.
    SMS international is costly.
    Thanks.

    Ask him to enable his email address to receive iMessages and do the same on yours. It's in Settings > Messages.

  • Imessage doesn't work when i connect to my wifi only works on mobile date how do i fix this?

    Imessage doesn't work when i connect to my wifi only works on mobile date how do i fix this?

    1. Did you use Bootcamp Assistant?
    2. Did you build a USB with Windows 7 ISO and Bootcamp drivers?
    3. You should use a USB2.0 disk, not a USB3.0 disk (flash drive).
    4. What year is the Retina MBP?

  • My iMessage doesn't work, and I keep getting a message saying I've lost Internet connection(when really my wifi is just fine) and it won't sign me in. Help?

    My iMessage doesn't work, and I keep getting a message saying I've lost Internet connection(when really my wifi is just fine) and it won't sign me in. Help?

    Thank you soo much ! Every now and then I would check my DNS and it would say 8.8.8.8 but I just checked now and realised it was somethin something something THANK YUU SOO MUCH ! REALLY APPRECIATE IT AND YU DESERVE THOSE  49,085 points !!!

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