TS4338 Missing Text Issue Resoved

Windows 7(X64)
I followed this discussion but found that I had both segoeui.ttf and segoeuib.ttf in my font directory. The fonts were in my registry as "Segoe UI (TrueType)" and "Segoe UI Bold (TrueType)". Used registry edit to add "Segoe UI" (excluding "(TrueType)"), modified the value to segoeui.ttf and Segoe UI Bold (excluding "(TrueType"), modified the value to segoeuib.ttf.
The fonts in the registry (regedit) can be found at LOCAL_MANCHINE>SOFTWARE>MICROSOFT>Windows NT>CurrentVersion>Fonts.
I'm sure there are variations from machine to machine but I hope this helps someone.
This discussion led me to follow the registry issue possibility. Thanks!

Well this was what I wrote
I've noticed that ô (o with circumflex), for example, shows in iTunes but is not displayed on the Classic.
and best I can recall it was related to a Hôtel Costes album, although now that I look at my iPod (2 firmware updates later) it is displaying correctly. So maybe that's one they've fixed on the way.
tt2

Similar Messages

Pages 5.2 Table missing text when printed

I created a document with several tables. These tables contain algebra formulas with superscript. I read in another forum that the issue may be the use of the superscript. However their problem only occurred when printing the document as a PDF. I am having the problem printing from both Pages and as a PDF. Some superscript appears as it should. Not all missing text is superscript.
Any ideas? I hate to have to recreate this document in Word. I took me forever to create.
Mavericks 10.9.3
Pages 5.2

Known limitation with Pages v5.2. If you had Pages ’09 installed before the upgrade downgrade to Pages v5.2, it was moved to /Applications/iWork ’09.
You will need to export from Pages v5.2 as Pages ’09 in order to process your work in the older Pages version. You will also need to open the Pages ’09 document either through that Applications file chooser, or via the right-click, contextual menu Open with > Pages (4.3). Double-clicking with both Pages installed will default to using Pages v5.2.
LibreOffice is a free alternative to MS Word, and works better with Mavericks than does OpenOffice.

PDF has missing text when created from FM 9

My Software:
Windows XP Professional Version 2002 SP 3
FrameMaker 9.0p255
Adobe Acrobat 9 Pro Version 9.4.1
When generating a PDF document from FrameMaker, the PDF document has random missing text, including whole paragraphs, sentences and some text in tables. We have several FrameMaker books and they are all having the same issues. These books were fine when we last published updates within the last month and we have not made any changes to fonts.
When generating a PDF from FrameMaker, we always print the book to a postscript file first following these steps:
- Go to File > Print Book.
- Select the Adobe PDF printer.
- Select the Print to File option and specify a .ps filename.
- Select the Generate Acrobat Data option.
- Use Acrobat Distiller to convert the PS file to PDF.
Note that I also tried File > Save As PDF and got the same results.

Did you reboot after the hotfix? fwiw, other users on the forum have had difficulty with the hotfix not being installed correctly the first time around.
once you download the hotfix from MS you have to run the .exe, and then when it’s finished you have to reboot. Then check the Add or Remove programs in Control panel, and click the “show updates” button, then scroll way down to see the hotfixes, to be sure that #952909 is shown.
What fonts are you using in your documents? Specific type (PS, TT, OTF) and any other info you have (foundry, etc).
Do the "gaps" seem to occur when there are font changes in the document, e.g. when words in a sentence are bold or when a paragraph in a different weight (e.g. bold italic) follows, say, a "regular" text weight paragraph? As another test, can you highlight a segment of good+bad+good text in the PDF, do Control+c to copy it to the clipboard, then Control+v to paste it into a different file (Word, text editor, even another new FM document). Do the words of the "missing" text segments show up?
edit: the hotfix download process is a bit confusing; if I remember correctly it has to be requested, then MS sends a link to the download webpage, then the downloaded .exe has to be run.

Randomly Missing Text in PDF Created from FrameMaker

This problem relates to a structured FM document, but I suspect it might be a general issue and have posted it here in the general forum for that reason.
I am generating PDFs that are missing text somewhat randomly throughout. I tried searching the forum for solutions, but none of the suggested fixes worked and none of the posts specifically addressed the issue I am experiencing.
I am working in structured FM. The templates we use were originally created for FM8. We use both FM8 and FM10 in our work group. We are able to duplicate the same problem in both versions and on multiple computers.
I thought I had narrowed the problem down to certain paragraph formatting, since it only ocurs in three or four paragraph formats (a bullet list, table text, etc.) Garden variety formatting. But in most places in the document, these formats appear perfectly. The strangest occurence is a single intance where the page number is missing from the footer.
I thought it might be a font issue, as I've had similar issues in the past. I had a missing font warning in the console, but I am pretty sure that this has nothing to do with it, since they are fonts we are not using and all the other text from the same formats appears.
I tried turning off "Remember Missing Font Names" in preferences. No help.
I checked that the fonts are in the local directory and appear as embedded subsets in the PDF.
I also tried checking and unchecking the "Rely on system fonts only; do not use document fonts" option in the PDF output settings. Also no help.
The randomness of the missing fonts bewilders me and I've exhausted my own troubleshooting abilities. I would be happy to share a source file if anyone thinks they could help me that way.
Thanks in advance,
Douglas

There is a known bug in Windows XP that causes random dropped text in
PDF. The hotfix is here, though the link does not seem to be working at
the moment:
http://support.microsoft.com/?id=952909
However, the above link directs you to a download link that is here:
http://support.microsoft.com/Hotfix/KBHotfix.aspx?kbnum=952909&kbln=en-us <http://support.microsoft.com/Hotfix/KBHotfix.aspx?kbnum=952909&kbln=en-us

Missing text in RoboHelp 7 when previewing/generating Frame files

This is a new issue for me. Until last week, it seemed to work fine. Now, though, whenever I import by reference my frame files I have noticed that, while they look fine in the Design view, when I click Preview it has missing text in parts. In one file, which was all text (no graphics), it was completely in Preview. Then, when I generated the help, that topic was still blank.
This doesn't always happen, though. Sometimes a topic is fine up to a point, then, all the text is gone, leaving only the screenshots. It generates that way also. On the other hand, some files come out fine, with no missing text. (This is only apparent in the Preview and generated help.)
I'm using TCS 1, that has RoboHelp 7, and I generate to WebHelp. I've applied an update that makes it 7.01.001. I've also applied the "missing space" fix that Peter Grainge suggested (it worked ).
Like I said, TCS worked fine up to last week, then I started seeing these missing chunks of text. I tried creating a new RH project and starting all over, importing only one small file that had all text and no screenshots/graphics. Both the preview and generated help came out blank, although I could see it plainly in the Design view before generating.
Has anyone else had this issue, or know what it might be?

Below is from one topic that didn't show any content at all for Preview or generated output, (taken from RH). That is, it showed nothing when I opened it in IE9, but in Firefox it displayed just fine. I tried replacing <head> with the one above (in the output), but it didn't seem to do anything. I'll keep trying, though!
dan
=============================================================================
<!doctype HTML public "-//W3C//DTD HTML 4.0 Frameset//EN">
<html><head>
<meta http-equiv=Content-Type content="text/html; charset=utf-8">
<meta name=Originator content=ImportMif>
<meta name=OriginalFile content="C:\CVS\doc\integrator\6.0.0.0\RoboHelp\CIS_RH\IDE\ide3.fm">
<meta name=generator content="Adobe RoboHelp - www.adobe.com">
<meta name=generator-major-version content=0.1>
<meta name=generator-minor-version content=1>
<meta name=filetype content=RoboHelp>
<meta name=filetype-version content=1>
<meta name=page-count content=1>
<meta name=layout-height content=6060>
<meta name=layout-width content=921>
<title>File_Transfer</title>
<link rel=stylesheet href=ide3.css>
</head>
<body>
<h1><a name=XREF_File_Transfer></a>File Transfer</h1>
The File Transfer dialog allows users of client-only
installations who are remotely connecting to the Host Server to manipulate
the files on the remote machine.
Use the File Transfer dialog to copy files to a fixed
directory on the server called shared_files.
This directory resides within the root. A status dialog opens during the
operation showing progress, and includes the file name and the percentage
of the operation that is complete/remaining.
The shared_files directory
is automatically created the first time File Transfer is used. 
<h2>Using the File Transfer</h2>
Select File>File Transfer
to open the File Transfer dialog.
<div style="text-align: center;" align=center>
<implicit_p><img id=15 src="ide300016.jpg" style="width: 320.999pt; height: 238.499pt;"
width=428 height=318 border=0>
</div>
 
The shared_files folder is
the top-level folder from which users manage files and folders. 
<h2>Menu Bar Options</h2>
<h3>File Menu</h3>
New Folder 
Creates a new directory on the server within the user-selected folder.
Type the new folder name in the Create New Folder dialog and click OK. 
Transfer File 
Specifies a local file to transfer to the server. Once the file is selected,
the user can initiate the file transfer.
Move Folder/File 
Moves a file or directory from one location within the shared_files
hierarchy to another location.
Rename Folder/File 
Renames a directory or file within the shared_files
hierarchy. Type the new name in the Rename File/Folder dialog and click
OK. 
Delete Folder/File 
Removes a directory or file from the remote server. 
Properties 
Shows information about the selected remote file or directory, including
file size, modification time, and name.
Refresh 
Updates the screen to show the latest information.
Close 
Closes the dialog. 
NOTE: Right-clicking a folder or file
on the File Transfer dialog opens a pop-up menu with the same File menu
options (except Close).
<h2>Status dialog</h2>
To monitor the progress of the transfer, a status dialog
opens when a file transfer begins. 
<div style="text-align: center;" align=center>
<implicit_p><img id=16 src="ide300017.jpg" style="width: 314.249pt; height: 149.250pt;"
width=419 height=199 border=0>
</div>
 
The following information is provided:
File 
Names the local file being copied.
Status 
Specifies the text status of the copy operation.
Copied To 
Specifies the destination file location on the server.
X of Y 
Specifies the number of bytes transferred out of the total number of bytes.

Progress Bar 
Provides a visual indicator of the copy operation’s progress.
<h2>Additional Information on the File Transfer</h2>
<h3>Concurrency and Synchronization</h3>
Only one file copy operation can occur at a time. Multiple
users can, however, transfer files to the server simultaneously and manage
separate folders on the server. 
<h3>Security</h3>
Users cannot manage files and folders outside of the
shared_files root. 
<h2>How to Transfer Data</h2>
<ol start=1><li style="list-style: decimal;" type=1 class="p-NumList">Select File>File Transfer
on the IDE. </li>
<li style="list-style: decimal;" type=1 class="p-NumList">Select
the shared_files subfolder in which to place
the transferred file.</li>
<li style="list-style: decimal;" type=1 class="p-NumList">In
the File Transfer dialog, select File>Transfer
File. This opens a file selection dialog. </li>
<li style="list-style: decimal;" type=1 class="p-NumList">Specify
the local file to transfer to the selected shared_files
subfolder. </li>
<li style="list-style: decimal;" type=1 class="p-NumList">Click
OK. </li>
<li style="list-style: decimal;" type=1 class="p-NumList">Click
Start on the status dialog.</li>
<div style="text-align: center;" align=center>
<implicit_p><img id=17 src="ide300018.jpg" style="width: 314.249pt; height: 149.250pt;"
width=419 height=199 border=0>
</div>
 
<li style="list-style: decimal;" type=1 class="p-NumList">Click
Done when the transfer is completed.</li>
</ol>
<div style="text-align: center;" align=center>
<implicit_p><img id=18 src="ide300019.jpg" style="width: 320.999pt; height: 238.499pt;"
width=428 height=318 border=0>
</div>
 
<h2>How to Create a New Directory</h2>
<ol start=1><li style="list-style: decimal;" type=1 class="p-NumList">Select File>File Transfer.
This opens the File Transfer dialog. </li>
<li style="list-style: decimal;" type=1 class="p-NumList">Select
where to place the new folder.</li>
<li style="list-style: decimal;" type=1 class="p-NumList">In
the File Transfer dialog, select File>New Folder.
This opens the Create New Folder dialog. </li>
<div style="text-align: center;" align=center>
<implicit_p><img id=19 src="ide300020.jpg" style="width: 264.000pt; height: 94.499pt;"
width=352 height=126 border=0>
</div>
 
<li style="list-style: decimal;" type=1 class="p-NumList">Type
the new folder name. </li>
<li style="list-style: decimal;" type=1 class="p-NumList">Click
OK. The new directory folder appears in the
directory structure.</li>
</ol>
<div style="text-align: center;" align=center>
<implicit_p><img id=20 src="ide300021.jpg" style="width: 320.999pt; height: 238.499pt;"
width=428 height=318 border=0>
</div>
 
<h2>How to Move a File or Directory</h2>
<ol start=1><li style="list-style: decimal;" type=1 class="p-NumList">Select File>File Transfer.
This opens the File Transfer dialog. </li>
<li style="list-style: decimal;" type=1 class="p-NumList">Select
the file to move.</li>
<div style="text-align: center;" align=center>
<implicit_p><img id=21 src="ide300022.jpg" style="width: 320.999pt; height: 238.499pt;"
width=428 height=318 border=0>
</div>
 
<li style="list-style: decimal;" type=1 class="p-NumList">In
the File Transfer dialog, select File>Move Folder/File.
This opens the Select Move Destination dialog. </li>
<div style="text-align: center;" align=center>
<implicit_p><img id=22 src="ide300023.jpg" style="width: 280.499pt; height: 214.500pt;"
width=374 height=286 border=0>
</div>
 
<li style="list-style: decimal;" type=1 class="p-NumList">Highlight
where to move the file. </li>
<li style="list-style: decimal;" type=1 class="p-NumList">Click
OK. </li>
</ol>
<h2>How to Rename a Directory or File</h2>
<ol start=1><li style="list-style: decimal;" type=1 class="p-NumList">Select File>File Transfer.
This opens the File Transfer dialog. </li>
<li style="list-style: decimal;" type=1 class="p-NumList">Select
the file to rename.</li>
<li style="list-style: decimal;" type=1 class="p-NumList">In
the File Transfer dialog, select File>Rename Folder/File.
This opens the Rename File/Folder dialog.</li>
<div style="text-align: center;" align=center>
<implicit_p><img id=23 src="ide300024.jpg" style="width: 278.249pt; height: 94.499pt;"
width=371 height=126 border=0>
</div>
 
<li style="list-style: decimal;" type=1 class="p-NumList">Type
the new name. </li>
<li style="list-style: decimal;" type=1 class="p-NumList">Click
OK. </li>
</ol>
</body>
</html>

Missing Text when using CONVERT to PDF

I am using Acrobat Pro 9 in Wnidows 7 and Microsoft Publisher 2003.
When I use the CONVERT command to create a PDF - it is missing all of the text on the master page.
If I create the PDF with the PRINT command - everything is OK.
PS: The same Publisher File on another computer using Acrobat Pro 8 works fine - CONVERT or PRINT and no missing text
I prefer to use convert because sometimes the PRINT command drops some of the hyperlinks.
[edited by forum host - email removed]

Hi,
Could you mail be the file with which you are seeing the issue. I will investigate at my end to see what the issue is. You can mail me at [email protected]
Thanks,
Love Bisht

PDF missing text when browsing or linking to a page

Hello,
I have an issue with missing text in a PDF file when I try and browse directly to a page in a PDF. Interestingly, the text is not missing when you open the PDF and navigate to the same page from within the PDF. The first Character(s) of the title are missing.
The title of this page should say Criminal Justice, but the "C" is missing when you visit this link--
http://www.northeast.edu/Degrees-and-Programs/pdfs/2010-Catalog.pdf#page=103
This only happens if you try to navigate directly to a page. If you use the pagers within the PDF then the text is fine. If you change the link in the url to represent the page you are trying to visit, the characters disappear again.
Any thoughts or suggestions would be very much appreciated.
Thanks!
Derek

Acrobat 9 (professional)
Windows XP
Internet Explorer 7, 8
PDF file is published as compatible with version 6. Original document was published as PDF from Indesign.
Hmmm, I have tested on 4 machines and still get the same results. These machines are all XP/IE machines though. Any other thoughts?

Random missing text in brochure

I am new to this discussion board but am so happy to have found it.
I am working in XI. I have two brochures that are missing some text on a few page and is fine on all others. The brochures were created in InDesign. I have opened one of the updated bochures from last year and it is fine. It is also fine when I view from Acrobat. Any suggestions on what the issue is or how to fix?
Thank you for any help you can offer.

No missing text in Safe Mode.
First time unchecking hardware acceleration fixed it. I decided to check if it was really that by checking it again and seeing if it disappeared again. It did. Then when I tried to uncheck it again, the text was still missing and I couldn't fix it again. But after some back and forth of switching from safe mode to normal and vice versa with the hardware acceleration unchecked, the text reappeared again. So I decided to leave it since its fixed for now. Thank you so much for your help.

Missing text in many programs - Rox, Thunar, Deluge, etc [SOLVED]

Hi all,
I'm having a very confusing problem. Basically, text is just missing from certain programs. Here are a few quick examples:
Thunar:
Rox:
Deluge:
It's very strange. First of all, this just started happening recently, and I don't think after an update or anything. But I know "it just randomly started happening" is a dumb thing to say.
Here is the info I think could be useful:
-I have the ttf-freefont package and the xorg-font family of packages
-I have updated and restarted since this happened; nothing has changed
-The filenames look perfect if I just list them in the terminal (no newlines or anything)
-The filenames that have disappeared aren't anything special, it's seemingly random (no weird characters in them)
-The icons are totally fine
-All the things with missing text are still totally functional if I use them
-I thought this was a file manager issue, but it happening in Deluge too, so nope
-I downloaded and tried Nautilus, same deal, but some files had random words from their name appear. Just as bad basically though
-I also downloaded and tried Midnight Commander (a text based file manager) and everything is perfectly fine in it
Any suggestions? This is very mysterious, and driving me nuts.
Thanks!!
Edit: To clarify, in the Thunar and Rox pictures I just took screenshots of a small portion of a folder. In the Deluge pictures, in the first one those 3 blank looking buttons in that menu should have more words (like "Remove Torrent"), and in the second one, those + and - buttons should also have text.
Last edited by Declan (2012-05-10 00:41:48)

Cairo 1.12 was just moved into [extra], so chances are this bug will reappear the next time you -Syu. If you're running Nouveau drivers, then the underlying cause of your issue might be this bug:
https://bugs.archlinux.org/task/29495
If this is indeed your issue, then you need to install the xf86-video-nouveau-0.0.16_git20120512-1 package from [testing]. If you re-enable [testing] and do an -Syu, it should automatically install this package.

Missing Text In Pages 08 Document

I'm having an issue with a Pages 08 document. I recently opened it and seemingly random chunks of text are missing. The document retains the original formatting, so it looks as if the "missing" text was turned to white. But, that is not the case. It is missing altogether. What's even stranger, the missing text shows up in Quick Preview. Can anyone help?

You have to make sure you have the latest update of Pages'08. The version is 3.0.3
Also validate your fonts in the Font book in you Application folder. Delete duplicates.
It is always wise to do Repair Permission when having done a major installation like the system update.
Starts with these advises. There are others thing that can be tried too.

ID CRASH: Path Text Issue

Hello,
I use ID CS 6 on Windows 7 64 Bit.
I have build a new Project over a few Weeks and everything worked fine.
Today I tried to type on a Path, like i did several times before.
And suddenly ID just stops working, just crashed.
Not even the Error Window of W7 appears.
I started new and tried to type on a path in a new file, it just works fine, i tried again in the Projektfile and ID crashs again.
I´ve tested an older version of the Projectfile, there is the same Problem: ID crashes.
So after installing the newest update, searching in Help Center and searchengines iam here to ask you about the Problem.
Did some one of you got an idea what the problem is or even got a solution for me?
Have a good day.
Flügel

Hi Manish, Hi Spier, yes it has to be an file specific issue.
But i tried your ideas:
First I exported it to an IDML.
Then i saved the IDML as INDD.
In this INDD-FIle was no Text anymore (can you tell me why this happend and how i can remove my text)!
Actaully i tried to type on the path in this corrupted (missing text) INDD-file. It doesnt work. ID crashes again. Remember i worked a long time in this specific file, and the Type is not bad, so i really don´t know what happen dto the file.
Equal, Indesign is really stucked when i try to type on the path in the IDML file, so i can not really tell you whether it works or not.
I startet the pc and indesign all over again and again but the issues do not dissapear.
Its really bad, because its just a very new situation, till now everything worked fine!
I hope you can imagine what i try to explain , sorry for my bad english i am from germany!
Flügel

Windows XP - Missing text when printing to Xerox Docucolor

Currently printing Illustrator CS3 from a Windows XP to a CREO driver running a Xerox Ducucolor 240.
Sent a document and discovered some of the text was missing. It was a label set up 2-up on the page and the missing text occurred in the upper label, but was not missing on the lower label.
I went back to see if I had not duplicated all of the label and discovered that the document was complete.
Without changing the document, I sent it again. This time it printed correctly.
What could make the document lose some of the content?

Something likely happened during the transmission of the job to the printer. It could be a fluke but if it happens again, you should check all your connections, condition of your wires and cables, and your power protection.
Could also have been a blip with Illy and/or whatever other apps you had running at the same time; a slight conflict somewhere occurring at the exact wrong nanosecond.
ETA:
In other cases (though not in this one), it could be a font issue. Corrupt font, duplicate font on your system or with the printer. It could also be an issue with the Illy file itself; not exactly a bad idea to copy everything and place it in a new file.

Is there a solution to PDFs missing text?

Hi there,
I've been having a problem with PDFs generated from documents created in Frame 9 missing random blocks of text. From reading the forum, I see that this is a well known issue. I've tried both the MS hotfix and deleting the fntcache.dat file. Deleting the fntcache.dat file is the only thing that has worked. Has anyone else run the hotfix without any positive results? Am I doomed to deleting fntcache each time I want to create a PDF?
Any insight is much appreciated. Thanks!
Jeff

Arnis Gubins wrote:
Are you by any chance using any of the OTF Pro/W1G/COM type of fonts? Are you also using CMYK PDF generation? If so, then this is a known bug.
Well, the known bug with many of these fonts is: text is displayed with the TimesNewRoman font. I didn't have missing text blocks using them, and I'm not aware of anybody else who has.
The MS patch should definitely work. It does work here on all machines (all running Windows XP Pro SP2(!)). I know of some other font related problems with XP SP3.
If it still doesn't work: deleting the fntcache.dat is not necessary for each PDF, it's necessary once a day. The daily procedure in this case is:
- Start your PC
- Delete the fntcache.dat
- Reboot
Now PDF creation works as expected, until you reboot again. If you have to do this for whatever reason, delete the fntcache.dat again before rebooting.
Bernd

5800 XM missed text light keeps flashing!

Hello everyone!
Right, I dont know why, ever since I updated the 5800 with the latest firmware the little white light that used to only flash when I had a missed call or a missed text now flashes constantly (at that same slow rate..but its always flashing). I went through my inbox, outbox everything. Then went though all the missed calls etc, but it still flashes.
Any ideas why or how I could stop it?
Cheers!
Solved!
Go to Solution.

It's the "breather" as mentioned in the hundred or so other threads about this issue on this forum.
Was this post helpful? If so, please click on the white "Kudos!" star below. Thank you!

Missing texts in WEB with F4-help combined with variable input.

I've defined a characteristic with text : short text, medium length text and long text. The texts are language independent.
I've defined a variable for this characteristic and I've defined a BEX-report that provides a variable-filter for this characteristic in the filter area. I've also set the property Display as to text or Key and Text
When I start the report the prompt-window appears and then I can perform F4 on the input field for this characteristic. Then a selection box opens showing the key and all texts - short desription, medium descr. and long desc.
If I use this report in the web-Application designer or if I launch this report directly in the WebBrowser I'll also get a selection box but no texts appear.
What can I do to see these texts also in WEB ? Where can I influence the search help for the web (in BEX it works perfectly) ?
Additional information: By defining the info object there is a tab for Business Explorer settings. For general settings I've choosen Text for the property Display. What is really strange is that in Bex-Explorer the property Display as always shows Key as a default although I've entered Text in RSA1. I've also inspected other characteristics where there are no missing texts. Here I've found out that in the info object there is Text choosen as attribut for Display -> in the Bex itself Text is shown as a default too.
Message was edited by: Stefan Vogler
Message was edited by: Stefan Vogler

Hello there,
I am having a similar problem but I have found this is due to either of two reasons.
1) The object is compounded
2) The compounded object is authorisation relavant and the security is stopping the masterdata being read properly.
Hope this helps narrow down your search.
Paul

TS4338 Missing Text Issue Resoved

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