TS4526 Apple TV 5.2.1

I have updated to 5.2.1 and restarted Apple TV, but Movies still returns to the Home screen. Are any other fixes available?

Apple TV: Unable to access Movies, TV Shows, or other iTunes features after updating
          http://support.apple.com/kb/TS4526

Similar Messages

  • I cannot view movie rentals or TV rentals.

    I can see them on the screen, but when I select a Movie or TV show to view the information about it, I get the the 'busy' icon as if it is trying to retrieve information and then I go back to the home screen.  This happens with TV shows as well.  I never get to the information view of the selected title.
    Also, when playing music from my iTune via Airplay, the behavior I used to see would be:  Play music, after perhaps 30 seconds the apple TV would go to the "Now playing" screen which shows the cover art and current song position (time).  Now I can see it is trying to do so, but I get the "busy" indicator and then back to the home screen, much like when trying to view a TV show or Movie.  The music plays, but the Apple TV never goes to the Now Playing screen.
    This all seemed to appear with the latest update.  I could be wrong about this but the timing matches.
    I tried to do a restore of the Apple TV, which succeded, but the issue still remains.
    My network connection is good.  I can watch Netflix, browse internet, Youtube, etc.

    http://support.apple.com/kb/TS4526
    Apple acknowledging the problem and a possible solution.

  • TS4526 I have 3 of the first generation apple tv's. while they continue to show my library, I can no longer see new content to download in the tv and movie sections?

    I have 3 first generation apple tvs.  I can no longer see new i tunes content to stream any more. How do I fix this?

    After 2-3 days with this problem, it has resolved on its own.  I now have access to movies, tv shows, and music.

  • TS4526 My Apple TV home sharing is not working though it is set up on my computer. Does anyone know why?

    For some reason my Apple TV has stopped connecting to my computer, so we can no longer see movies, photo's etc. The home sharing functionality is on in my computer and we have no wifi issues.
    It has been a problem for a couple of months but worked recently when I tried changing Apple ID's, but we now have the same problem.
    Any thoughts on what could be causing this issue?
    Any help would be very much appreciated!

    Power cycle the router and ATV.
    Restart the computer.

  • TS4526 How to update apple TV software?

    My 2nd generation apple tv resets every 30 seconds on the entry screen and won't allow renting of movies or tv. It shuts off the radio when it resets however does not do it with most other modes (like netflix). I have restarted. The suggestion is to download software 5.2.1 or higher. How do I do it? Thanks for your response.

    Go to "settings"
    Choose "General"
    then "update"
    While your ATV is updating it will get kinka scary since there will be periods when a blue screen with "no signal" appears monentarily. Just wait it out. This is quite a long process and the unit will reset itself and the normal menu screen will reappear when it is finished updating.
    virg

  • TS4526 I just updated my Apple tv to 5.2.1 and now I can't access Itunes store

    When I try to access the store nothing happens, the screen stays on the account information page. Im using IMAC with Mountain Lion 10.8.3 and the latest Itunes update. Everything else seems to work fine.

    Apple TV: Unable to access Movies, TV Shows, or other iTunes features after updating
              http://support.apple.com/kb/TS4526

  • TS4526 I'm frustrated trying to rent movies on Apple TV  what's going on?

    I am having issues renting movies on iTunes Apple TV. I am able to preview but not rent.  What am I doing wrong?

    I once had an issue as my title (Mr, Mrs etc) was not complete on one of the account detail pages when i had to enter a 3 digit verification code.  Might be worth a check.
    Also check your country and store settings are correct.
    AppleTV has both a country setting for iTunes store and a Location setting which somehow defaults to Cupertino.
    AC

  • TS4526 Can't access shared photo stream videos on my Apple TV, ?

    I have an Apple TV that is a couple of years old and can't access shared Photo Stream videos. Is this something that only the third generation Apple TV can do? I don't have any problem using an iPad 3, iPhone 5 or 5S to access these videos so I suspect it is a limitation with the older Apple TV. My cousin has a newer Apple TV and can view these videos but I can't see them.

    Have your husband check to see if he can view those 9 photos in full view or the edit mode.

  • TS4526 I am trying to buy movie from Apple TV but it keep saying that I need to verify my payment information

    Hi,
    Please help me. Because when I try to buy movie from Apple TV, it says that I need to verify my payment information. I have tried every possible way but nothing works.

    You need to go into iTunes on your computer and make sure billing is correct, including address and security code

  • TS4526 Can't get Apple TV to work in hotel

    Can't get Apple TV to work in hotel

    If you're able to connect our computer to the wifi, and you use a browser to agree to their terms, try this:
    https://discussions.apple.com/message/20517336#20517336

  • TS4526 Gen 1 Apple TV Unable to access iTunes for movies and TV shows

    My gen 1 Apple TV suddenly cannot access movies or TV shows from iTunes store or my MAC. Stopped synching video. I can access iTunes store and make purchases but then unable to access the purchased item the next day.

    Welcome to the Apple community.
    What are you doing when you get this message, are you trying to set up homesharing or trying to access your library.

  • TS4526 Audio out of Sync on Apple TV (latest model) after update

    I recently updated to the lastest software version on my Apple TV (latest model) and since then a good portion of my movie files have serious audio sync issues. I also just updated to the latest version of itunes on my Mac Mini. I am using home sharing to share my movie collection. All of the movies play perfectly on my mac mini without any audio sync issues but when i try them on my Apple TV its horrible and unwatchable. Any ideas? Is there a way to roll back to a previous software version on the Apple TV? Please advise. Also, all of my movies are legit ripped copies of DVD's and Blu Rays that I own. The issue is happening to random movies some HD and some SD

    it is not my conversions. The files all play perfectly in itunes on my mac mini and as a test I moved my Apple TV to my basement and I used a wired connection instead of wifi and it is working now; all files. I believe that the new software updated did something to the wifi and this is the issue. I never had any problems before the update and I get excellent wifi signal where I had my Apple TV before. All my problems have been since the stupid update.

  • TS4526 Problems Accessing iTunes Server from Apple TV

    After the last update, my Apple TV couldn't access the iTunes server. I've followed all of the recommended instructions including the reset, signing in and out. I have ATT DSL. Did Apple change something about how they access the server so that it's blocked? Or, any other ideas? Accessing Netflix, Hulu, and youtube are no problem.
    Thanks.

    Welcome to the Apple Community.
    The following article(s) may help you.
    Troubleshooting Home Sharing
    Security Software Issues
    Troubleshooting Wi-Fi networks and connections
    Recommended Wi-Fi settings
    Wifi Diagnostic Software (for Mac users)
    You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.
    When making adjustments to your network for better optimisation, you may find some of the points mentioned on this page helpful.

  • TS4526 After updating my Apple TV, I no longer get the option to play through the Apple TV from my phone!!!!!! The icon is simply not coming up!!!! Please help!!!

    After updating my Apple TV I no longer get the option on my iPhone to transfer it yo the Apple TV, the icon does not appear!!!! Please help!!

    Try rebooting Apple TV, iPhone, Router. Make sure all are up to date.
    Also see
    http://support.apple.com/kb/TS4215?viewlocale=en_US&locale=en_US

  • TS4526 Unable to play TV shows purchased on itunes on apple TV

    I'm unable to play the TV shows I have bought through itunes on my apple TV.

    I have the same problem. I have restarted, no help. keeps returning to previous screen. Hopefully temp apple issue

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