TS4526 Gen 1 Apple TV Unable to access iTunes for movies and TV shows

My gen 1 Apple TV suddenly cannot access movies or TV shows from iTunes store or my MAC. Stopped synching video. I can access iTunes store and make purchases but then unable to access the purchased item the next day.

Welcome to the Apple community.
What are you doing when you get this message, are you trying to set up homesharing or trying to access your library.

Similar Messages

Apple TV 2 all of a sudden has trouble streaming. I stream from my desktop computer's iTunes for movies, and tonight it started stopping randomly mid movie and saying it wasn't connected. Any ideas? Router? ATV dying?

Apple TV 2 all of a sudden has trouble streaming. I stream from my desktop computer's iTunes for movies, and tonight it started stopping randomly mid movie and saying it wasn't connected. Any ideas? Router? ATV dying?
It just says not connected, and as soon as it bails to menu, it connects again and will play for another minute before doing the same thing all over again.

Hello David,
Thank you for contributing to the Apple Support Communities.
It sounds like your Apple TV is having trouble streaming videos from iTunes on your computer. This symptom could have a variety of causes, and I'd suggest the following initial troubleshooting steps.
In addition to restarting your devices (Apple TV, computer, router), try the tips in this article, starting with "Check your home network:"
Apple TV (2nd and 3rd generation): Troubleshooting playback performance - Apple Support
All the best,
Jeremy

How can i make apple tv 3 store all my purchased movies and tv shows onto a hard drive somewhere in my house

Currently my apple tv 3 downloads movies/shows when I want to watch them. I'd prefer if it downloaded everything already and it is all available locally without having to download gigabytes from the internet.
Q: How can i make apple tv 3 store all my purchased movies and tv shows onto a hard drive somewhere in my house?
a) Impossible
b) Link my apple tv 3 to a computer running itunes
c) Link my apple tv 3 to my Apple Time Machine
d) purchase an external USB drive and plug it directly to the apple tv 3
e) purchase a NAS drive and configure the apple tv 3 to use it
f) [your answer here]
Thank you,
Chris

Hi! Dwagner, once again ...
I've just got my Mac last friday ... i'm still getting amazed with this new world to me ... eehe .. quite different ... but
... "i can do it, i can do it" eheeh
i'm in that period that a new question appears at almost every mouse click ... lol
so ... can you help me (once again) ..
you said you had your hard drive with this settings...
"You can partition for OSX (extended Journal) - read/write by only OSX or read only by Windows via BootCamp
You can partition for Windows (NTFS) - readable by only Windows
OR - you can format with ex-FAT and this is read/write capable for both operating systems."
how did you formated the partition in NTFS ? ... on the mac? using the "disk utility" ? or did you use another program to do so ...?
i hope i'm not "bugging" you ... this might be a silly question for most of people ... but right now ... it's a major question for me ... ehehe
once again Obrigado (Thank You)
Rui from Portugal

What audio format encoded into iTunes HD Movies and TV shows?

What audio format encoded into iTunes HD Movies and TV shows, AC3, 5.1 DolbyDigital? Its been a long long while since I rented an HD movie on ATV since netflix came around with streaming and BD. Now they have rentals and purchases. Anyone know if the purchases play with 5.1 or better audio?

I think if you pull up the movie in the iTunes store it should tell you. For example, I pulled up the Star Trek movie that came out a few months ago, and it reports "Dolby Digital 5.1 surround sound". Clearly you need to make sure that your hardware supports whatever sound configuration the movie employs.

1st Gen Apple TV won't play iTunes purchased movie

I purchased a movie (not HD) on iTunes and cannot play it on my 1st gen Apple TV. My older movies are still there to be viewed. Any thoughts?

Does it appear in the movie list on the AppleTV1 but won't play? Does it give an error?
Try purchasing something on AppleTV1 direct - check in iTunes you may find a free episode of a TV Show or similar. I had an issue last year with new content until I purchased something else on AppleTV - i assumed it was some kind of authorisation getting updated.
AC

Hi. I just upgraded to the IPhone 5. I am connected to wifi but I am still unable to access ITunes, App Store and Safari. I have tried helpful tips but nothing is working. Any suggestions? I have also done the sync to Wifi. Thanks

Hi. I have just upgraded to the IPhone5. I have synced to WIFI and I am still unable to connect to ITunes, App Store or Safari. Any suggestions?
Thanks for your help. NR1420

What happens when you try? Do you get an error message.
disconnect from the wifi and try on cellular data, if you can access the apps, then the problems lies with your router.

Unable to access WLS_FORMS for Work and asset management via weblogic

**Hi All,**
**I am in the process of installing Oracle WAM 10.3.4 on Windows x86 64bit, Oracle 11.2.0.1 database Java 1.6.0_23.**
**I have already installed everything and have started the WLS_FORMS server from weblogic console. However when I am trying to access the forms website - I am just getting 404.**
**Weblogic installed in : C:\SPL\Oracle\middleware\wlserver1034**
**Instance in : C:\SPL\Oracle\middleware\wam_inst1**
**server in : C:\SPL\Oracle\middleware\CCHDEV1**
**here is my config.properties for WAM:**
root_path=C:/SPL/WAMCCH/synergencchdev1/sia/
app_server=http://ldelara-ph.splwg.com:9001/cchdev1/
help_default_page=webhelp/wwhelp/wwhimpl/js/html/wwhelp.htm?context=Overview&topic=uo_whatsnew
mail_server=mail.server.com
asp_url=http://ldelara-ph.splwg.com:8001/
init_integration_table=true
chart_xml_path=C:/SPL/WAMCCH/synergencchdev1/sia/charts/data
max_chart_records=20000
forms_servlet=frmservlet?config=wam
forms_server=http://ldelara-ph.splwg.com:9001/forms/
forms_report_service_name=RptSvr_LDELARA-PH_wam_inst1
forms_report_server_url=http://ldelara-ph.splwg.com:8888/reports/rwservlet
forms_tnsname=cchdev1
report_cgicmd_key=report_cgicmd_key1
debug_session_level=INFO
debug_session_filter=synergen
debug_session_method_filter=
application=synergen
datasource=synergen
default_locale=en-us
charset_to_use=UTF-8
file_prefix=documents
log_requests=false
move_requests_to_history=false
home_page_url=Home?tgt=Main
logon_page_url=Logon?tgt=Main
logon_error_url=Logon?tgt=Failure
logoff_page_url=Logon?tgt=Main
ssoMode=false
event_queue_module=EventQueue
event_queue_page=Results
default_username=synergenguest
queue_retries=1
auto_logon_expire=30
max_user_windows=3
db_proxy_session_helper_class=synergen.db.OracleAsDbProxySessionHelper
sia_integration_url=http://ldelara-ph.splwg.com:9001/cchdev1/synergen/
repair_revoked_metadata_age_in_days = 30
WLS_FORMS.out
the JEE version.>
*************** Starting SIA Application Server ***************
Configuring log4j...
configuration file to be used = C:\SPL\WAMCCH\synergen\CCHDEVwaminst\sia\WEB-INF\classes\wam-log4j.properties
Finished configuring log4j...
************* Started loading config properties *************
Listing config properties
forms_report_server_url=http://ldelara-ph.splwg.com:9001/reports/rwservlet
forms_tnsname=WLS_FORMS
asp_url=http://ldelara-ph.splwg.com:9001/
log_requests=false
forms_servlet=frmservlet?config=wam
default_locale=en-us
root_path=C:/SPL/WAMCCH/synergen/CCHDEVwaminst/sia/
logon_error_url=Logon?tgt=Failure
file_prefix=documents
queue_retries=1
help_default_page=webhelp/wwhelp/wwhimpl/js/html/wwhelp.htm?context=Overview&topic=uo_whatsnew
debug_session_method_filter=
db_proxy_session_helper_class=synergen.db.OracleAsDbProxySessionHelper
ssoMode=false
home_page_url=Home?tgt=Main
auto_logon_expire=30
report_cgicmd_key=report_cgicmd_key1
forms_server=http://ldelara-ph.splwg.com:9001/forms/
init_integration_table=true
logon_page_url=Logon?tgt=Main
app_server=http://ldelara-ph.splwg.com:9001/wam_inst1/
repair_revoked_metadata_age_in_days=30
default_username=synergenguest
forms_report_service_name=RptSvr_LDELARA-PH_wam_inst1
application=synergen
event_queue_page=Results
charset_to_use=UTF-8
event_queue_module=EventQueue
move_requests_to_history=false
debug_session_filter=synergen
datasource=synergen
logoff_page_url=Logon?tgt=Main
mail_server=mail.server.com
sia_integration_url=http://ldelara-ph.splwg.com:9001/wam_inst1/synergen/
debug_session_level=INFO
chart_xml_path=C:/SPL/WAMCCH/synergen/CCHDEVwaminst/sia/charts/data/
max_user_windows=3
max_chart_records=20000
Setting derived paths
xmlPath = C:/SPL/WAMCCH/synergen/CCHDEVwaminst/sia/xml/
logPath = C:/SPL/WAMCCH/synergen/CCHDEVwaminst/sia/logs/
debugPath = C:/SPL/WAMCCH/synergen/CCHDEVwaminst/sia/debug/
Chart Directory = C:/SPL/WAMCCH/synergen/CCHDEVwaminst/sia/charts/
Documents Path = C:/SPL/WAMCCH/synergen/CCHDEVwaminst/sia/documents/
Temporary Documents Path = C:/SPL/WAMCCH/synergen/CCHDEVwaminst/sia/tempdocs/
Loading converted properties
************* Completed loading config properties *************
Database Connection Factory Settings
Accessing MetaData from Database
Database jdbc:oracle:thin:@ldelara-ph.splwg.com:1521:CCHDEV
JDBC Driver Oracle JDBC driver/11.2.0.2.0
Database Name/Version: Oracle/Oracle Database 11g Enterprise Edition Release 11.2.0.1.0 - Production
With the Partitioning, OLAP, Data Mining and Real Application Testing options
Installation Parameters
12.06.12.15:47:54.661 root
[INFO] SQL Executed: select key_name, key_value from SA_INSTALLATION_PARAMETERS where key_name in ('PHONE_NUMBER_FORMAT', 'SCHEDULING TOTAL EST HRS DISP', 'ENABLE PASSWORD RESET')
12.06.12.15:47:55.124 root
Starting DatePrefereneces.initDatePreferences
12.06.12.15:47:55.125 root
[INFO] SQL Executed: select username, java_long_date_mask, oracle_long_date_mask, long_date_delimiter, java_short_date_mask, oracle_short_date_mask, short_date_delimiter, java_time_mask, oracle_time_mask, time_delimiter, skin, show_component_desc, short_date_mask_no from sv_preference where username in ('DEFAULT', 'DEFAULT')
12.06.12.15:47:55.283 root
Created session 13547800752830 at Thu Dec 06 15:47:55 SGT 2012
12.06.12.15:47:55.283 root
Session 13547800752830 is currently using username SYNERGENGUEST
Enable password reset parameter is false
12.06.12.15:47:55.371 db.DatabaseConnect
[INFO] SQL Executed:select key_value from sa_installation_parameters where key_name = 'CHART THUMBNAIL GENERATION'
Scheduling Total/Estimate Display is ON
12.06.12.15:47:55.373 db.DatabaseConnect
[INFO] SQL Executed:select key_name from sa_installation_parameters where key_value in ('SERVICE PACK', 'SERVICE PACK1', 'MAJOR RELEASE')and last_update_date in (select max(last_update_date) from sa_installation_parameters where key_value in ('SERVICE PACK', 'SERVICE PACK1', 'MAJOR RELEASE'))
Product Version from Installation Parameters is 1.9.0.3.0
SA_INTERNET_INTEGRATION initialization
Deleting integration records for http://ldelara-ph.splwg.com:9001/wam_inst1/synergen/
12.06.12.15:47:55.374 db.DatabaseConnect
[INFO] SQL Executed:delete from sa_internet_integration where sia_url='http://ldelara-ph.splwg.com:9001/wam_inst1/synergen/'
SIA URL = http://ldelara-ph.splwg.com:9001/wam_inst1/synergen/
Forms Server URL = http://ldelara-ph.splwg.com:9001/forms/
Home Page URL = http://ldelara-ph.splwg.com:9001/wam_inst1/synergen/Home?tgt=Main
Event Queue Administration URL = http://ldelara-ph.splwg.com:9001/wam_inst1/synergen/EventQueue?tgt=Results
Event Queue Servlet URL = http://ldelara-ph.splwg.com:9001/wam_inst1/synergen/EventServlet
SIA Application Version = v1.9.0.3.201106221519
SIA URL = http://ldelara-ph.splwg.com:9001/wam_inst1/synergen/
Timestamp = Thu Dec 06 15:47:55 SGT 2012
Deleting all integration records
12.06.12.15:47:55.382 db.DatabaseConnect
[INFO] SQL Executed:delete from sa_internet_integration
12.06.12.15:47:55.384 db.DatabaseConnect
[INFO] SQL Executed:insert into sa_internet_integration (home_page_url, event_queue_admin_url, process_queue_url, sia_version, sia_url, forms_server_url, timestamp) select ?, ?, ?, ?, ?, ?, ? from dual where 0 = (select count(*) from sa_internet_integration where forms_server_url = ? and sia_url = ?)
Completed initialization of integration table for http://ldelara-ph.splwg.com:9001/wam_inst1/synergen/
12.06.12.15:47:55.396 root
Created session 13547800753961 at Thu Dec 06 15:47:55 SGT 2012
12.06.12.15:47:55.396 root
Session 13547800753961 is currently using username SYNERGENGUEST
12.06.12.15:47:55.397 db.DatabaseConnect
[INFO] SQL Executed:select sia_url from sa_internet_integration where timestamp in (select max(timestamp) from sa_internet_integration)
12.06.12.15:47:55.398 net.EventManager
Current server is "http://ldelara-ph.splwg.com:9001/wam_inst1/synergen/".
12.06.12.15:47:55.398 net.EventManager
Primary server is "http://ldelara-ph.splwg.com:9001/wam_inst1/synergen/".
XT_EVENT_QUEUE Cleanup
12.06.12.15:47:55.399 db.DatabaseConnect
[INFO] SQL Executed:select status, status_date, status_message from xt_event_queue where status in ('processing')
Initializing ApplicationMapData
12.06.12.15:47:55.476 db.DatabaseConnect
[INFO] SQL Executed:SELECT lower(r.primekey_name_1), lower(r.primekey_name_2), lower(r.primekey_name_3), lower(r.primekey_name_4), r.architecture_ind, r.form_name, r.sia_module, r.form_function FROM SA_FORM_NAMES r order by r.form_name
Loading Named Query Cache...
12.06.12.15:47:55.578 util.AbstractGeneralCache
Initializing the NamedQueryInfoCache.
Begin loading Table Metadata Cache...
12.06.12.15:47:55.585 db.TableMetaDataCache
Initializing the TableMetaData cache.
Loaded metadata for 316 tables/views in 2156 milliseconds.
Initializing Field MetaData Cache
12.06.12.15:47:57.745 util.AbstractGeneralCache
Initializing the FieldMetaDataCache cache.
Loading Labels/Words Cache
Strict English translations: false
12.06.12.15:47:57.753 db.DatabaseConnect
[INFO] SQL Executed:select field_name, locale_code, is_db_field, label, short_label, extended_label, hint from xt_application_labels
Initializing UDF Attributes Cache
12.06.12.15:47:57.758 util.AbstractGeneralCache
Initializing the UdfAttributesCache cache.
Begin loading Group Element Metadata Cache...
12.06.12.15:47:57.766 util.AbstractGeneralCache
Initializing the MetaDataGroupElementCache.
12.06.12.15:47:57.942 util.AbstractGeneralCache
No corresponding METADATA_GROUP_ELEMENT metadata was found for the XT_RESP_PAGE_RESTRICTIONS column name RESTRICT_INSERT.
12.06.12.15:47:57.942 util.AbstractGeneralCache
No corresponding METADATA_GROUP_ELEMENT metadata was found for the XT_RESP_PAGE_RESTRICTIONS column name RESTRICT_UPDATE.
12.06.12.15:47:57.942 util.AbstractGeneralCache
No corresponding METADATA_GROUP_ELEMENT metadata was found for the XT_RESP_PAGE_RESTRICTIONS column name RESTRICT_DELETE.
12.06.12.15:47:58.515 util.AbstractGeneralCache
No corresponding METADATA_GROUP_ELEMENT metadata was found for the SA_USER_PROFILE column name CUSTOMER_ID.
12.06.12.15:47:58.743 util.AbstractGeneralCache
No corresponding METADATA_GROUP_ELEMENT metadata was found for the SA_SERVICE_REQUEST column name ESTIMATE_TOTAL.
Loaded metadata for 258 metadata groups in 1071 milliseconds.
*************** Completed SIA Application Startup ***************
12.06.12.15:47:58.848 root
Event Servlet checking primary SIA server before attempting event queue processing
12.06.12.15:47:58.848 root
Created session 13547800788482 at Thu Dec 06 15:47:58 SGT 2012
12.06.12.15:47:58.848 root
Session 13547800788482 is currently using username SYNERGENGUEST
12.06.12.15:47:58.848 db.DatabaseConnect
[INFO] SQL Executed:select sia_url from sa_internet_integration where timestamp in (select max(timestamp) from sa_internet_integration)
12.06.12.15:47:58.849 net.EventManager
Current server is "http://ldelara-ph.splwg.com:9001/wam_inst1/synergen/".
12.06.12.15:47:58.849 net.EventManager
Primary server is "http://ldelara-ph.splwg.com:9001/wam_inst1/synergen/".
12.06.12.15:47:58.850 root
Processing 'pending' event queue records
12.06.12.15:47:58.850 root
Created session 13547800788503 at Thu Dec 06 15:47:58 SGT 2012
12.06.12.15:47:58.851 root
Session 13547800788503 is currently using username SYNERGENGUEST
12.06.12.15:47:58.852 db.DatabaseConnect
[INFO] SQL Executed:select event_seq_no, event_type, event_title, status, status_date, status_message, event_interval, next_event_date, originator, recipients_to, recipients_cc, recipients_bcc, message_subject, content_type, request_xml, content, content_url, last_retry, read_receipt_ind, importance_ind, attachment_filename, last_update_date, last_update_user, created_date, created_by from xt_event_queue where status in ('pending')
Starting FileClerk...
FileClerk complete. 0 files deleted in 56.0 milliseconds.
<12 6, 12 3:48:01 PM SGT> <Notice> <Log Management> <BEA-170027> <The Server has established connection with the Domain level Diagnostic Service successfully.>
<12 6, 12 3:48:01 PM SGT> <Notice> <Cluster> <BEA-000197> <Listening for announcements from cluster using unicast cluster messaging>
<12 6, 12 3:48:01 PM SGT> <Notice> <Cluster> <BEA-000133> <Waiting to synchronize with other running members of cluster_forms.>
<12 6, 12 3:48:31 PM SGT> <Notice> <WebLogicServer> <BEA-000365> <Server state changed to ADMIN>
<12 6, 12 3:48:31 PM SGT> <Notice> <WebLogicServer> <BEA-000365> <Server state changed to RESUMING>
<12 6, 12 3:48:31 PM SGT> <Notice> <Cluster> <BEA-000162> <Starting "async" replication service with remote cluster address "null">
<12 6, 12 3:48:31 PM SGT> <Notice> <Server> <BEA-002613> <Channel "Default" is now listening on 10.186.252.165:9001 for protocols iiop, t3, CLUSTER-BROADCAST, ldap, snmp, http.>
<12 6, 12 3:48:31 PM SGT> <Notice> <WebLogicServer> <BEA-000330> <Started WebLogic Managed Server "WLS_FORMS" for domain "ClassicDomain" running in Production Mode>
<12 6, 12 3:48:32 PM SGT> <Notice> <WebLogicServer> <BEA-000365> <Server state changed to RUNNING>
<12 6, 12 3:48:32 PM SGT> <Notice> <WebLogicServer> <BEA-000360> <Server started in RUNNING mode>
Any suggestions how I can fix this? I am lost as there are no errors on WLS_FORMS.out

Hi Kal,
thanks for your reply, but I apologize for the Newbie question ( fairly new at weblogic) but from which tab can I find/change initial connect value?
thanks,
Lui

ITunes streaming movies and tv shows via iPad - possible?

I really like to watch tv shows and movies on my iPad the problem is that I have to download them first :/ anyone may know if it is possible to stream tv shows and movies via iPad through iTunes without downloading like Apple TV..

I am also experiencing intermittent streaming from the cloud with 1080p content. My internet package is pretty decent with 25MB and when I download a show on iTunes, it shows a download speed of 22MB so all is well with my connection to apple. The only way I can stream content without any interruptions is to change the settings on the AppleTV3 to 720p.
I called my ISP and applied for a 50MB package and see it it helps.

Streaming Movies and TV Shows from iTunes is very, very slow since recent update

I have an Apple TV 2nd generation and since I updated it to the latest firmware available, that came out last week with the announcement of a new Apple TV, streaming content from iTunes servers, Movies and TV Shows, has become a nightmare. I don't think it is due to the firmaware update as I think it is due to the lack of capacity of the servers. As recent as last week everything worked fine. I would just press play and the TV Show would start almost immediatly and the streaming was fast enough that all the TV Show, past the point I was watching, was downloaded, without any delay or having to stop to rebuffer. The first time I noticed it was on monday this week and since then I have been testing streaming directly from iTunes every now and then and it never came back to work the way it did. I know the problem isn't my network. I have a 20 Mbits connection and download content at 2 Mbytes/sec on avarage.
And I don't know if it has something to do with the fact that Apple has made available content in 1080p, and that maybe it is stressing its servers even more. What I do know is that the way it is working right now undermine the entire concept of what Apple TV should be like. It has to work just the way it did when Eddy Cue gave a demonstration of the new Apple TV on Wednesday, the content played authenticated immediatly and started playing, without long time buffering. "People are going to love streaming movies and TV shows in 1080p with the new Apple TV", said Philip Schiller. But I can't even stream 720p content.

I am also experiencing intermittent streaming from the cloud with 1080p content. My internet package is pretty decent with 25MB and when I download a show on iTunes, it shows a download speed of 22MB so all is well with my connection to apple. The only way I can stream content without any interruptions is to change the settings on the AppleTV3 to 720p.
I called my ISP and applied for a 50MB package and see it it helps.

Why does it take so long to download movies and tv shows from itunes

I can download songs pretty quickly from itunes, but movies and tv shows take anywhere from 12-24 hours. Is there anything I can do to speed this up?

If you are downloading at work more than likely your bandwith is being throttled by your company. If your using a Mac, download a little utility called "MenuMeter" It runs in the menu bar and will display your connection speed.If your on a windows machine similar utilities are available as well. Once you find out what your speed is.it'll be much easier to trouble shoot!

Apple ID does not have permission to access iTunes Connect. Why am I unable to access iTunes Connect?

I recently signed up as an Apple Developer, but I'm still unable to access iTunes Connect. Why is this?

How recently?
Are you outside the US?
Which browser are you using?

I am unable to upload the latest version of iTunes. It worked before and when prompted uploaded the newest version. Now I'm unable to access iTunes..."Error 7 Windows Error126. Insufficient privileges". What do I do?

I am unable to upload the latest version of iTunes. It worked before and when prompted uploaded the newest version. Now I'm unable to access iTunes..."Error 7 Windows Error126. Insufficient privileges". What do I do?

Hey thomashfrompa,
Thanks for the question. I understand that you are experiencing issues with iTunes for Windows. The following article outlines the error message you are receiving and a potential resolution:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Some Windows customers may experience installation issues while trying to install or open iTunes 11.1.4.
Symptoms may include:
"The program can't start because MSVCR80.dll is missing from your computer"
"iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows Error 126)”
"Runtime Error: R6034 - An application has made an attempt to load the C runtime library incorrectly"
"Entry point not found: videoTracks@QTMovie@@QBE?AV?$Vector@V?$RefPtr@VQTTrack@@@***@@$0A@VCrashOnOverf low@@***@@XZ could not be located in the dynamic link library C:\Program Files(x86)\Common Files\Apple\Apple Application Support\WebKit.dll”
Resolution
Follow these steps to resolve the issue:
Check for .dll files
1. Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
2. If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
3. Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
1. Uninstall iTunes and all of its related components.
2. Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
3. Re-download and reinstall iTunes 11.1.4.
Thanks,
Matt M.

HT5654 I am unable to update latest version of Itune, I get error R6034 C runtime library incorrect. My windows are up to date and I have been able to access itune until today and now I don't have it.

I am unable to update latest version of Itune, I get error R6034 C runtime library incorrect. My windows are up to date and I have been able to access itune until today and now I don't have it.

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

HT4623 unable to access itunes from ipad

I am unable to access itunes from remote devices which include my ipad and iphone. When I try to purchase apps etc, I am advised "Cannot connect to itunes Store"

Hello marie-louise,
I recommend taking a look at this section of the article Can't connect to the iTunes Store found here http://support.apple.com/kb/ts1368.
Troubleshooting on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure that your iOS software is up to date by connecting your iOS device to iTunes and clicking on Check for Update in your device's Summary page in iTunes.
Check and verify that you are in range of a Wi-Fi router or base station. If you are on a 3G capable device, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to 3G, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Check to make sure you have an active internet connection. You can check the User Guide for your device for help with connecting to the internet.
Check to make sure other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the internet.
Try resetting (turning off and then on again) your Wi-Fi router
If the issue persists, see troubleshooting Wi-Fi networks and connections.
Note: All iPhone, and iPod touch models support 802.11b/g Wi-Fi networks. In addition, iPhone 4, and iPod touch (4th generation) support 802.11n Wi-Fi networks (2.4 GHz only).
And if that does not resolve the issue take a look at this article:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/ts3297
All the very best,
Sterling

HT5621 Two days ago I changed my apple id. Itunes recognizes my new apple id when I access itunes via the computer. when I try to make a purchase or update my apps on my iphone, it asks to give the password to the old apple id. How do i change it on my

Two days ago I changed my apple id. Itunes recognizes my new apple id when I access itunes via the computer. when I try to make a purchase or update my apps on my iphone, it asks to give the password to the old apple id. How do i change it on my iphone?

Apps and music are forever tied to the Apple ID under which they were purchased. If you don't want to continue to get that message, delete the apps and purchase them again with your new Apple ID.

TS4526 Gen 1 Apple TV Unable to access iTunes for movies and TV shows

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