TS5148 When I try to play a movie on Netflix from my IPad, I get a pop up saying: Cannot play video. "The connected display is not supported".

When I try to play a movie on Netflix from my IPad, I get a pop up saying: Cannot play video. "The connected display is not supported".  I have updated my Apple TV, tried restarting it, and have tried using my IPod Touch all without any luck. This display has worked in the past. This just happen a couple days ago.
Any ideas out there?

I have been successfully using my Apple TV with my iPad2 to access Netflix through airplay (mirroring) and suddenly it won't work.  It says "the connected display is not supported"  What's up?
Also when I try to stream Netflix through my Apple TV menu on my television it says "An error occurred loading this content.  Try again later.  But trying again later doesn't work any better.
Now the only way I can watch Netflix is using my small iPad screen.  It appears the problem is with streaming Netflix through my Apple TV

Similar Messages

  • "Cannot play video - The Connected display is not supported" error message using Netflix 5.0.2 on my iPad

    I'm running iOS 7.0.3 on my iPhone 4S and iPad (3rd gen) and have just upgraded to the current version of the Neflix app available in the Canadian App Store (5.0.2).
    Although all other apps I've tried (e.g. Podcast, VLC) are able to properly output video & audio directly to my TV using the HDMI adapter (i.e. NOT via an Apple TV), the Netflix app pops up the error message "Cannot play video - The connected display is not supported".  If I start a video and then plug the HDMI cable in, it will play for a few seconds and then halt with the same error message.
    Netflix & Apple were supposed to have been working together to fix the previous issue with this scenario which was causing audio to be output but no video.  The current Netflix app update was released yesterday and seems to have taken a step backward.
    When I contacted Netflix support, they indicated that they have done whatever can be done from their side and this is now Apple's issue.
    Any ideas?
    Thanks!
    Kiron

    Hello all,
    I have an iPad 2 16GB with iOS 7.0.3 and Netflix version 5.0.2. I cannot watch netflix on an External LCD monitor that I have through VGA out. I use bluetooth speakers, so the AirPlay is going to that for Audio. Before this update, this combo worked without an issue.
    So as of Friday Nov. 8/2013, I contacted Netflix support, and they said they fixed the problem on their end, and the fix is on the Apple side of things, and to contact Apple support.
    So, I contacted Apple support, and the first person I spoke to said I would have to agree to pay a $35 fee for 30 days of support to this problem since my unit is out of warranty. I said this isn't a hardware issue, it's a software issue, and I'm not willing to pay to fix a problem you created. So I got a Senior Level advisor on the line, and she was helpful, and she's looking into the issue for me and said she'll contact me sometime on Tuesday or Wednesday (Nov. 12 or 13) to let me know of the issue.
    Here's the thing: this is a combination of Netflix and iOS not working correctly with any of the Apple Authorized Dongles. This is truly a code error that some hot shot programmer had major oversight on, and their management didn't catch it either. There was no reason for Netflix to rush to get this Netflix update going until Apple sorted out the bugs in iOS 7.
    Anyway, if I hear anything from Donna (the advisor), I'll post it and let you guys know. In the mean time, good luck!

  • On my iPad, when I try to open a movie I purchased from iTunes, I get "The requested URL was not found on this server."

    On my iPad, when I try to open a movie I purchased from iTunes, I get "The requested URL was not found on this server."  It's on my laptop but when I play it there, it 'jerks' every couple of seconds.  How can I fix both these issues?  Thanks!!

    Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.

  • I have a $10 gift card balance on my Apple ID but when I try to rent a movie it wants me to use my debit card. How can Make it use the iTunes credit?

    I have a $10 gift card balance on my Apple ID but when I try to rent a movie it wants me to use my debit card. How can Make it use the iTunes credit?

    Hi ...
    Select None for payment method > iTunes Store: Changing account information
    Be aware, an auto renewing subsciption by require a credit card.

  • HT5622 Why when I try to download songs onto my iPhone from my iPad, it pops up and says "This device is already associated with an Apple ID, You can download past purchases on this device with just one Apple ID every 90 days.

    Why when I try to download songs onto my iPhone from my iPad, it pops up and says "This device is already associated with an Apple ID, You can download past purchases on this device with just one Apple ID every 90 days. You cannot associate this device with a different Apple ID for 90 days
    (Note, mine says 28 days because I have been waiting for a fair bit for this to go away.)

    You can't keep changing the ID you use with iTunes, you are limited to once every 90 days.

  • When I try to set up Icloud control panel in Windows Vista, I get "your setup couldn't be started because the Icloud server stopped responding. I've tried loads of fixes suggested on the net but none worked. Can anyone help me please?

    When I try to set up Icloud control panel in Windows Vista, I get "your setup couldn't be started because the Icloud server stopped responding. I've tried loads of fixes suggested on the net but none worked. Can anyone help me please?

    Hello, ksb2. 
    Thank you for visiting Apple Support Communities.
    We are investigating this issue. This article will be updated as more information becomes available.
    iCloud: iCloud Control Panel setup cannot be started
    http://support.apple.com/kb/TS5178
    Cheers,
    Jason H.

  • I have new IPad ...can't watch rented downloaded movie on my tv..error message is " The connected display is not authorized to play protected movies"... What is up with that???

    I have new IPad ...can't watch rented downloaded movie on my tv..error message is " The connected display is not authorized to play protected movies"... What is up with that???

    I had exact same problem and I have found a way to get round out!!!! Easy!
    So the reason it doesn't allow it to play is for security to stop piracy etc.
    Plug in the cable and VGA and aux cable and get everything set up so you are looking at the home screen.
    1) select Videos
    2) selected the film you want to watch
    3) click the little play button
    4) it will then come up with the message saying it can't play protected films blah blah blah
    5) WITHOUT clicking ok double tap the home button to bring up the multitasking bar and swipe left to reveal the control panel
    6) hold fast forward for a second or two and the movie with continue to play!
    Stay in the multi tasking bar with the control panel, The message will stay there but don't worry. Kick back and enjoy your iPad movie on the big screen:)
    I'm sure your saying thanks:) it was my pleasure realising I've outsmarted apples little security protection thing lol

  • HT2404 When I try to download free updates for apps, I've suddenly started getting an error message saying: You cannot update this software since you have not owned the major version of this software." But I do own the apps. And I haven't changed my ID

    When I try to download free updates for apps, I've suddenly started getting an error message saying "You cannot update this software since you have not owned the major version of this software".
    But I HAVE owned the software, for ages. (And, in any case, the apps in question are all free.)
    And I don't have multiple Apple IDs.
    What can I do?
    Any advice much appreciated

    This can occur if you bought the machine used and iLife was reinstalled with another AppleID.
    This also can occur if the "free apps" you downloaded have paid upgraded versions and/or are now payware and you can't get updates.
    All software from MAS is copy protected, it might be free as in "no charge" but it's not free in the sense you can share it with others.

  • When I try to open my AI CS6 "missing required plugins" and "PDF Format.aip" comes up I click ok and the application stops. Not opening What can I do?

    When I try to open my AI CS6 "missing required plugins" and "PDF Format.aip" comes up I click ok and the application stops. Not opening What can I do?

    Matilda,
    You may need to reinstall, using the full three step way:
    Uninstall, run the Cleaner Tool, and reinstall.
    http://www.adobe.com/support/contact/cscleanertool.html

  • TS3297 Hi, I've setup my new mini ipad today, restored a backup from icloud and all is fine.  However, when I try to download my music, they almost completely download then an error message pops up saying "unable to download songs" - can anyone help pleas

    Hi, I've setup my new mini ipad today, restored a backup from icloud and all is fine.  However, when I try to download my music, they almost completely download then an error message pops up saying "unable to download songs" - can anyone help please?

    So it appears iCloud/iTunes Match isn't the issue - the error message would seem to be complaining about where the music is being downloaded to. So with this in mind:
    In iTunes select Preferences and select Advanced. The iTunes media folder should be set to /Users/<your account>/Music/iTunes/iTunes Music. <your account> would be whatever your user account is. If you see something else there I'd guessing it is a folder you don't have permission to write to.

  • HT204291 All of sudden apple tv will not play my tv shows/movies on itunes.  It says "The connected display is not authorized to play protected movies."...

    All of sudden apple tv will not play my tv shows/movies on itunes.  It says "The connected display is not authorized to play protected movies.
    Can anyone help  I have just bought alot of movies and tv shows and want to watch them with my family not just on my ipad!!!
    Not sure why this has just started happening.  have been using apple tv with my ipad for months and now it comes up with this error... 
    THanks

    Firstly restart the AppleTV, secondly check the HDMI lead and if possible swap for another or another HDMI input - sounds as though AppleTV thinks the TV is not HDCP capable.
    AC

  • How to fix file when it says, "Cannot open file " ". Adobe Indesign does not support the file format, a plug-in that supports the file may be missing, or file may be open in another application." It worked one second, I saved and closed the file, then tri

    How to fix file when it says, "Cannot open file " ". Adobe Indesign does not support the file format, a plug-in that supports the file may be missing, or file may be open in another application." It worked one second, I saved and closed the file, then tried to reopen and now it won't work. I am using Adobe InDesign CS5. It is the only version on my comp. I have tried opening on another comp & copying the file – same error comes up. PLEASE HELP

    First check the version of the document with Jongware's script "Identify.jsx" (ExtendScript/JavaScript).
    You can find it here:
    [Ann] Identify Your InDesign File
    If it is CS 5.5 or above, you need someone to open it in the version the script says and export an IDML representation from that. Another way would be to install a 30days version of CS6 or above (CC) and do it yourself.
    In regards of the script showing a result for InDesign files higher than CS6:
    CS7 = CC v9
    CS8 = CC v10 = CC-2014 or CC2014.1
    Uwe

  • All of a sudden when i try to attach an iphoto to an email or facebook i get a message that say i need  i photo 5 or later and my pictures are not available

    First I have Mac OSX 10.6.8
    I photo 8.1.2
    All of a sudden when I attempt to download a photo from Iphoto to an email attachment or to facebook, I get a message that says I need to :
    "open Iphoto 5 or later to see photos from your Iphoto library in this list" it shows in light grey.
    AS I mentioned above, I have 8.1.2 and my photos are all available when I go to the photo app.
    I read to delete iphoto from the library which i did but that didn't help and maybe was a mistake? And if it was how do I fix that?
    I have searched the web to no resolve. I also see that I do not have the latest version of iphoto but when I check for updates it says there are none available.
    What happened and how can I fix it! HELP!
    I'm not very computer savvy so I appreciate simple instructions.
    Thank you!

    1. Try reinstall iLIfe 09 from your install disk
    To re-install iPhoto
    1. Put the iPhoto.app in the trash (Drag it from your Applications Folder to the trash)
    2. Download it from the App Store to reinstall It's on your Purchases List* there.
    For older versions that have been installed from Disk you'll need these additional steps:
    2a: On 10.5:  Go to HD/Library/Receipts and remove any pkg file there with iPhoto in the name.
    2b: On 10.6: Those receipts may be found as follows:  In the Finder use the Go menu and select Go To Folder. In the resulting window type
    /var/db/receipts/
    2c: on 10.7 or later they're at
    /private/var/db/receipts
    A Finder Window will open at that location and you can remove the iPhoto pkg files.
    3. Re-install.
    If you purchased an iLife Disk, then iPhoto is on it.
    If iPhoto was installed on your Mac when you go it then it’s on the System Restore disks that came with your Mac. Insert the first one and opt to ‘Install Bundled Applications Only.
    *Sometimes iPhoto is not visible on the Purchases List. it may be hidden. See this article for details on how to unhide it.
    http://support.apple.com/kb/HT4928
    One question often asked: Will I lose my Photos if I reinstall?
    iPhoto the application and the iPhoto Library are two different parts of the iPhoto programme. So, reinstalling the app should not affect the Library. BUT you should always have a back up before doing this kind of work. Always.
    If that fails, then you're reinstalling the OS.

  • When I try to save downloads directly to a folder in Documents I get this error message "Word cannot save or create this file. The disk may be full or write protected." I can only save to the Desktop.

    Any ideas on how to save a download to a document folder?  I have tried to "save as" and "move to" documents from the desktop, but the same message appears. Please help!

    Yes! Your question prompted me to explore the Finder...I can move folders and files around to place docs where I want them to be.  Thank you so very much! Is this the only way to move downloads to documents? 

  • When i try to share a movie to idvd from imovie i get a file not found error

    when i to share a movie from imovie to idvd i get a file not found error can anyone help?

    Hey ninimac!
    Here is an article that can help you troubleshoot this issue with burning DVDs in iDVD:
    iDVD: Troubleshooting issues with burning discs
    http://support.apple.com/kb/ht1583
    Thanks for using the Apple Support Communities!
    Cheers,
    Braden

Maybe you are looking for