TS5181 I was supposedly refunded for a song but the money was never given back to me
I was supposedly refunded for a song that I didn't mean to purchase but the money was not given back to me
We are fellow users here on these forums. If you haven't received a refund or credit that you were told that you would receive then you will need to contact iTunes Support again (and if you have the case number from your original contact then include that) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Similar Messages
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Pre-ordered an entire album, but was only refunded for one song
on 7/24/14 I pre-ordered TRXYE by Troye Sivan. I got an email saying that something happened and I was getting a refund. I was only refunded for one song. I got a refund for Happy Little Pill, but not the rest of the album. I payed $4.95 for the entire album, and only got $1.29 back. Either I need the entire album free, or the rest of the refund.
How many tracks had been released from the album ? When you pre-order an album (and similarly for any other item) you are not charged for it, you are only charged for the album (or individual tracks) when they are released and you download them - so if only the one track had been released then you will only have been charged for that track, in which case what you have been refunded is correct.
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I have purchased Dhingana for 1 month , But the songs was not downloaded .kindly explain why it was not downloaded. I will try many times
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
Hi all - any idea how to download songs from an old AOL iTunes account - have updated to Apple ID which is fine for new songs but didn't realise this wouldn't include the old songs. Have a 1st gen ipod with the original purchases on if that helps
....... is there a way for me to get my old music library (which was controlled by my dad's apple ID) onto my new mac, but from that point on, start using my own apple ID for purchases?........
Yes, once the content is in iTunes on your computer, just click it to play and authorise your computer to play it by entering your Dad's ID and password.
Log into your own account and start purchasing your own content which will then be added to the existing content. -
My iPod touch was stolen and recovered. I can use my Apple id for this site but the theif changed the Apple id needed to update apps etc and I do not know how to delete his acct. Any help with this will be greatly appreciate
If the thief enabled activation lock on the device, then there is nothing that can be done. Only the password for the Apple ID that it is locked with can disable activation lock.
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i returned my old ipod and ordered a new one a few days ago and i was never given a tracking number for the new one that is being shipped
Go to the Apple Store webpage and in the upper right go to Account and select Track an Order. There you will find the status of your order. You only get a tracking order when the items ships.
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How do you search for a song in the latest version of ITunes??
How do you search for a song in the latest version of ITunes??
Yes this might be the stupidest question ever, but leave it to Apple to make the simplest thing hard.
In EVERY version of Itunes, up until 11, you used to be able to type an artists name, song name, or album into the search field and it would narrow it down so that you can see what you are looking for (in the list below). Now, Itunes tells you that you have music by said artist, yet doesn't list them whatsoever. Furthermore, when you click on the results it doesn't list them for you either.
I'm sure it is some weird setting, but cannot for the life of me find. I cannot name one application that doesn't show a list when you type in the search field. Augh!
Please help.
GYou can choose what it searches and where
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I bought Turbo for my kid but the only thing that got downloaded was the iTunes extras. Is there a way to redownload the movie?
You say that 'the only that got downloaded was the iTunes extras' - have you ever download the actual film ? If not then does the Store > Check For Available Downloads menu option on your Mac's iTunes find it ? If that doesn't find it then see if it shows in the 'redownloading' area under Quicklinks :
Whether you can redownload the film depends upon what country that you are in, and if the studio/rights-holder allows redownloading. Does the film appear under the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your Mac's iTunes
If you haven't been able to download the film, and the above doesn't let you, then try the 'report a problem' link to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
Language of Voice Over for each song on the iPod nano 7g.
Can I set the language of Voice Over for each song on the iPod nano 7g, or how could be automatically detected? I have music in several languages and I want to hear the name of the song in the language in which it is written .
acknowledge the problem
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I'd purchased Cool Keyboard, Unlock All for 9.99$ but the unlock is fail! I want to refund my money.
There are no Apple or iTunes Store employees here. You will have to take this up with iTunes Store support.
http://www.apple.com/support/itunes/contact/ -
Since downloading Itunes 11.0.1 (12), Itunes can't locate or play many songs but the same songs still play on my synched iPod. I have a MacBook Air, Lion OS, Itunes version 11.0.1 (12). I didn't see this problem with older versions of Itunes. I do not manually change the organization of the Itunes library. I use the Itunes "add to library" feature or Amazon's MP3 downloader. Sometimes, however, I have changed song information in the "info" window. Such as unchecking the "compilation" button and sorting by artist (for that song), so that I can search by artist in the top pane of Itunes (otherwise the song is sorted in an album that is a "compilation," but not under the name of the artist who sang a particular song. I've done this without problem in the past, but perhaps the newer version of Itunes can't handle the changes I made and has lost track of where the older version of Itunes stored such songs? How do I fix all these older previously ok changes if that's the case... If I could just find where they are stored in Itunes it would be easier perhaps. I've looked in compilations, unknown artist, and so forth to no avail. And Finder search can't find them.
Details: suddenly, many songs are marked with "!," denoting that Itunes cannot find the songs in the library and cannot play them. Oddly, my iPod CAN play the "unlocatable" songs with no problem (it has been synched "post problem"). So the songs are still there somewhere in the Itunes library. This problem occurs by album, that is, all songs from the same album become unlocatable, although different albums by the same artist may still be found and played.
Exploring the Itunes library to try to locate the missing albums/songs, I discovered that generally there is no longer any folder specified for any artist associated with a missing album [artist is the top level of organization and album is the second; compilations are in the same folder]. This is true even if I have other albums from the same artist which Itunes IS able to locate. I cannot find a single song/album by such artists anywhere in the Itunes file system, even the ones that Itunes can still play. If I right click and "get info" for an unlocatable song, I get a notification box that asks if I want to locate the file. If I click "no," next thing-- the info window for the song pops up, with all the correct info (including sort info, which I double check)! Why is Itunes able to locate all the info on the song, but is not able to play the MP3 file?
Using Finder I cannot locate the songs that are unlocatable by Itunes (except the original download files in the Amazon MP3 folder). Finder is, of course, able to find Itunes songs that Itunes has no trouble locating. What's up?! My iPod can find them just fine. I just synched my iPod again and am playing the "unlocatable" songs right now.
I can "fix" most of these files by downloading files one by one into Itunes from my Amazon download folder or from my CDs using the "add to library" feature. In fact, it is strange. But this will take a very long time! And what if this problem continues recurring? But something strange happens when I implement this fix. I added one song to Itunes (from the Amazon MP3 folder, using "add to library") for one "unlocatable" album of Pete Seegers. After adding that one song, I looked at the Itunes music library and discovered that a folder for Pete Seeger (which was not there before I added the song) had been newly created, or restored. In this folder was the one song I had just added, but ALSO all my other Seeger albums that had previously remained "locatable" by Itunes. But the other "unlocatable" songs were not restored, unfortunately.I have found a workaround. When I create a new playlist, iTunes allows me to add or remove songs from existing playlists for a short while. Then, for some reason it prevents me from adding and deleting songs again. Not sure why. Go figure.
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How do I remove a credit/debit card from my account? I ask because I currently have a VISA gift/debit card with 50 dollars on it, but the money has run out so I want to usea new card. Also, there is no 'None' check option for payment type on my account.
Depending on how you created your account, "None" may or may not be an option. I believe it has something to do with whether the account was made through an App Store request or the regular iTunes Store. For example, my account allows no card but my father's doesn't allow there to be no card.
To change the card, go to your account settings and change the information to your new card, and hit save. -
HT1491 I purchased an album with bonus songs but the bonus songs won't play. What is the problem ?
I purchased an album with bonus songs but the bonus songs won't play. Whazt's the problem ?
Okay, that sounds like the dodgy tracks have been getting damaged during the download.
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items. -
i am a subscriber to cs6 and LR5. i was never given a serial number and i can't open the programs. where can i access this information?
Cloud programs do not use a serial number, they use your paid Cloud subscription log in
Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html -
I bought the season 7 pass for Doctore Who, but the new episodes are not showing up for download. I've been all over the support page, I even looked up my purchase history and there is are none showing and I even bought last weeks episode, The Bell's of St. John. Who can I contact to find out why I'm not getting the rest of season 7 for download?
Thanks,
ChristyQGarmin is sending you to Apple because it is Apple that would have to give you a refund as the actual point of sale. However, Apple states all sales are final.
Apple is sending you to Garmin because it is Garmin's fault their maps are out of date and Apple doesn't write the software. They may not even be looking that deeply and simply perceiving it as a programming "bug" it is up to Garmin to solve.
Who know whose fault it is that Garmin isn't getting up to date data to put in their maps.
Ultimately I think you stand the best chance in getting a refund from Apple though it isn't guaranteed. Apple is the cashier. You just have to convince them this isn't just a line of code omitted from an application and isn't something that will be soon corrected by Garmin. Make it clear it isn't a problem with the application running on your device, it is a problem with the data it contains. Either that or you have to hope Garmin will feel so bad about it they will delve down into their slush fund and send you a refund.
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