TS5185 When I receive a text or phone call, only the number shows not their names. And it have missing contacts. Help. This just started 2 days ago.

My phone no longer displays the names of my incoming messages or phone calls. It only shows the number. Some of my contacts are missing also. I tried to deactivate iMessage and nothing changed. Please help.

Are you syncing contacts over the air on your iPhone with an Apple iCloud account or with another email account that supports the same?

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Hello dbond,
To correct this issue you would need to remove the IT policy from your BlackBerry smartphone.
To do this we would need to back up the BlackBerry smartphone. Please open the BlackBerry Desktop Manager and connect your BlackBerry smartphone. Click on the Backup and Restore button and select Back Up. Please note the location where the backup is being saved as we will need to access it later to restore the BlackBerry smartphone.
Once you have backed up your BlackBerry smartphone please follow the link below to remove the IT policy from your BlackBerry smartphone
Link: http://www.blackberry.com/btsc/KB14202
Thank you
-DrP
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

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TS5185 When I receive a text or phone call, only the number shows not their names. And it have missing contacts. Help. This just started 2 days ago.

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