TS5223 Iphone asks for old apple id when trying to erase iphone

Hi i need to erase my old phone as i have a new one. When i go to erase it, it asks for an old apple id which i havent used in years! I have been using a different id for years.
I do not know the password to this account any more and when i click 'forgot my
Password' it must send the reset option to an old email address which i do not have anymore. It does not let me choose an email address to send it to and im not recieving anything. Also the security question which asks me my date of birth doesnt work for me either.
Why!
Why cant it just be simple to erase my old phone. I have never even used this old account with this iphone.
It may have done this since i restored my
Iphone ready for the new phone?
Please help!

Had apple support help me with this:
On your computer, go to appleid.apple.com, and sign in using your current apple ID.
Once signed in, change the primary email address to the one your phone is asking you for (ie. your old apple ID), enter the password you want to use for iCloud.
Go to your iPhone --> Settings --> iCloud. Now you can enter the password for the old apple ID. Delete the account.
Go back to your laptop, change the primary email address back to the current one. Now you'll be able to enter your current apple ID and password on your device -- should be good as new!

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http://support.apple.com/kb/ht1430

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Icttv123 wrote:
is there any other solution????
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Hi peacemakerco,
Thanks for visiting Apple Support Communities.
You can use the steps in this article to sign in on the iPhone with the right Apple ID:
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
Best,
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TS5223 Iphone asks for old apple id when trying to erase iphone

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