TS5296 New macbook trackpad freezing up.

I've had two new MacBooks int the last month. the first one was having issues with the trackpad freezing up. i returned it, got a new one and it's having the same issues. It's annoying and Apple won't provide a fix. I can't install the update because apparently i already have the update. Is anyone having this issue and is there ANY update on when Apple will fix this issue???

You have 15 days to return the computer, and a one year warranty. Apple cannot refuse to honour that.
So take the computer back to the store and ask them to fix it.

Similar Messages

  • Brand new Macbook Pro freezes after iTunes-update??

    Updated itunes to 10.5.1 last night and now itunes and my brand new Macbook Pro freezes whenever I open iTunes. I got it last week and it has worked perfectly, but now it freezes and has trouble finding the wifi. What to do?? Can I somehow undo the update?

    Is this Java based game Runescape? I experience the same crashes, ive tried using other things in-game other than the OpenGl and i still experience crashes, much more often when i have iTunes running while trying to play. Ive never had problems like this before, even while using older computers with much less memory, etc.. This is my first mac and id have to say it's not leaving a good impression. I planned to be able to play some games on this and consider Runescape requires very low CPU this is kind of sad that a Mac can't process it without crashing. Ive been reading lots of similar posts online and it sounds like Apple should be worried more about customer satisfaction than their own stocks. Hope something works out soon!!

  • New macbook pro freezes intermittently, need to hold power to shut down

    i just got a new macbook pro in june. i have 8 GB ram, a 1 TB hard drive.
    it constantly freezes and i cant do anything except shut down my computer by holding the power button
    last time it happened i had just finished downloading mountain lion, i was watching a youtube video, and the mountain lion installer seemed to try to boot up. here is the panic report or whatever.
    can anyone confirm whether this is fixable on my end or should i just take it in to apple?? i am assuming they will cover it since it has nothing to do with me and i just bought the computer.
    Interval Since Last Panic Report:  3700 sec
    Panics Since Last Report:          1
    Anonymous UUID:                    9C2ACB88-37B3-4B43-A6ED-A34B5AC87B90
    Fri Jul 27 23:28:57 2012
    panic(cpu 6 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f8187e2f9, type 13=general protection, registers:
    CR0: 0x0000000080010033, CR2: 0x000000010542c000, CR3: 0x0000000000100000, CR4: 0x00000000001606e0
    RAX: 0xffffff80189b33ff, RBX: 0xffffff8013f20800, RCX: 0xffffff801bb99788, RDX: 0x0000000000000000
    RSP: 0xffffff80f1313b30, RBP: 0xffffff80f1313b40, RSI: 0x0000000000000000, RDI: 0xffffff80189b33ff
    R8:  0xffff7f818831e000, R9:  0xffffff80d26432d0, R10: 0x1546700000000060, R11: 0x000000000000003c
    R12: 0x0000000000000000, R13: 0x0000000000000001, R14: 0xffffff801d56f580, R15: 0x0000000000000001
    RFL: 0x0000000000010246, RIP: 0xffffff7f8187e2f9, CS:  0x0000000000000008, SS:  0x0000000000000010
    CR2: 0x000000010542c000, Error code: 0x0000000000000000, Faulting CPU: 0x6
    Backtrace (CPU 6), Frame : Return Address
    0xffffff80f13137e0 : 0xffffff8000220792
    0xffffff80f1313860 : 0xffffff80002c4794
    0xffffff80f1313a10 : 0xffffff80002da55d
    0xffffff80f1313a30 : 0xffffff7f8187e2f9
    0xffffff80f1313b40 : 0xffffff7f82469bf1
    0xffffff80f1313c60 : 0xffffff7f8244cb13
    0xffffff80f1313c90 : 0xffffff7f82479cd2
    0xffffff80f1313cc0 : 0xffffff7f8244f050
    0xffffff80f1313d00 : 0xffffff7f8246be42
    0xffffff80f1313d30 : 0xffffff7f8244d263
    0xffffff80f1313d60 : 0xffffff7f8087d832
    0xffffff80f1313da0 : 0xffffff7f8088411c
    0xffffff80f1313dc0 : 0xffffff7f80884ca4
    0xffffff80f1313e90 : 0xffffff7f80885013
    0xffffff80f1313ef0 : 0xffffff800063ced6
    0xffffff80f1313f30 : 0xffffff800063bc50
    0xffffff80f1313f70 : 0xffffff800063baf4
    0xffffff80f1313fb0 : 0xffffff8000820057
          Kernel Extensions in backtrace:
             com.apple.iokit.IOGraphicsFamily(2.3.4)[EF26EBCF-7CF9-3FC7-B9AD-6C0C27B89B2B]@0 xffffff7f80872000->0xffffff7f808aafff
                dependency: com.apple.iokit.IOPCIFamily(2.7)[C0404427-3360-36B4-B483-3C9F0C54A3CA]@0xffffff 7f80847000
             com.apple.driver.AppleIntelHD4000Graphics(7.2.8)[6B02D782-A79F-399C-81FD-353EBF F2AB81]@0xffffff7f8244a000->0xffffff7f824b0fff
                dependency: com.apple.iokit.IOPCIFamily(2.7)[C0404427-3360-36B4-B483-3C9F0C54A3CA]@0xffffff 7f80847000
                dependency: com.apple.iokit.IONDRVSupport(2.3.4)[474FE7E9-5C79-3AA4-830F-262DF4B6B544]@0xff ffff7f808ab000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[EF26EBCF-7CF9-3FC7-B9AD-6C0C27B89B2B]@0 xffffff7f80872000
             com.apple.iokit.IOSurface(80.0.2)[A0D7A21B-A872-3CBC-AD6F-F8CCCCF2C136]@0xfffff f7f8187a000->0xffffff7f8188bfff
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    11E2620
    Kernel version:
    Darwin Kernel Version 11.4.2: Wed May 30 20:13:51 PDT 2012; root:xnu-1699.31.2~1/RELEASE_X86_64
    Kernel UUID: 25EC645A-8793-3201-8D0A-23EA280EC755
    System model name: MacBookPro9,1 (Mac-4B7AC7E43945597E)
    System uptime in nanoseconds: 5698662334570
    last loaded kext at 52916427291: com.apple.driver.AppleHWSensor          1.9.5d0 (addr 0xffffff7f8256e000, size 28672)
    last unloaded kext at 168069118172: com.apple.driver.AppleUSBTCKeyEventDriver          227.6 (addr 0xffffff7f8227d000, size 8192)
    loaded kexts:
    com.vmware.kext.vmnet          3.0.0
    com.vmware.kext.vmioplug          3.0.0
    com.vmware.kext.vmci          3.0.0
    com.vmware.kext.vmx86          3.0.0
    at.obdev.nke.LittleSnitch          2.5.2
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AGPM          100.12.69
    com.apple.driver.X86PlatformShim          5.0.0d8
    com.apple.driver.AudioAUUC          1.59
    com.apple.driver.AppleMikeyHIDDriver          122
    com.apple.driver.AppleHDA          2.2.3f13
    com.apple.driver.AppleUpstreamUserClient          3.5.9
    com.apple.driver.AppleMikeyDriver          2.2.3f13
    com.apple.driver.SMCMotionSensor          3.0.2d6
    com.apple.driver.AppleSMCPDRC          5.0.0d8
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.iokit.IOBluetoothSerialManager          4.0.7f2
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.GeForce          7.2.8
    com.apple.driver.AudioIPCDriver          1.2.3
    com.apple.driver.AppleSMCLMU          2.0.1d2
    com.apple.driver.AppleMuxControl          3.1.32
    com.apple.driver.ApplePolicyControl          3.1.32
    com.apple.driver.AppleLPC          1.6.0
    com.apple.driver.AppleMCCSControl          1.0.33
    com.apple.driver.AppleIntelHD4000Graphics          7.2.8
    com.apple.driver.AppleIntelFramebufferCapri          7.2.8
    com.apple.driver.AppleUSBTCButtons          227.6
    com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.7f2
    com.apple.driver.AppleUSBTCKeyboard          227.6
    com.apple.driver.AppleIRController          312
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          33
    com.apple.iokit.SCSITaskUserClient          3.2.1
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCISerialATAPI          2.0.3
    com.apple.iokit.IOAHCIBlockStorage          2.0.4
    com.apple.driver.AppleFWOHCI          4.8.9
    com.apple.driver.AirPort.Brcm4331          560.7.21
    com.apple.driver.AppleSDXC          1.2.2
    com.apple.iokit.AppleBCM5701Ethernet          3.2.4b8
    com.apple.driver.AppleUSBHub          5.0.7
    com.apple.driver.AppleEFINVRAM          1.6.1
    com.apple.driver.AppleAHCIPort          2.3.0
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleUSBEHCI          5.0.7
    com.apple.driver.AppleUSBXHCI          1.0.7
    com.apple.driver.AppleACPIButtons          1.5
    com.apple.driver.AppleRTC          1.5
    com.apple.driver.AppleHPET          1.7
    com.apple.driver.AppleSMBIOS          1.9
    com.apple.driver.AppleACPIEC          1.5
    com.apple.driver.AppleAPIC          1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient          195.0.0
    com.apple.nke.applicationfirewall          3.2.30
    com.apple.security.quarantine          1.3
    com.apple.security.TMSafetyNet          8
    com.apple.driver.AppleIntelCPUPowerManagement          195.0.0
    com.apple.kext.triggers          1.0
    com.apple.driver.DspFuncLib          2.2.3f13
    com.apple.iokit.IOSurface          80.0.2
    com.apple.iokit.IOSerialFamily          10.0.5
    com.apple.iokit.IOFireWireIP          2.2.5
    com.apple.iokit.IOAudioFamily          1.8.6fc18
    com.apple.kext.OSvKernDSPLib          1.3
    com.apple.driver.AppleHDAController          2.2.3f13
    com.apple.iokit.IOHDAFamily          2.2.3f13
    com.apple.driver.AppleGraphicsControl          3.1.32
    com.apple.driver.AppleSMBusPCI          1.0.10d0
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.driver.X86PlatformPlugin          5.1.1d6
    com.apple.driver.AppleSMC          3.1.3d10
    com.apple.driver.IOPlatformPluginFamily          5.1.1d6
    com.apple.nvidia.nvGK100hal          7.2.8
    com.apple.driver.AppleSMBusController          1.0.10d0
    com.apple.NVDAResman          7.2.8
    com.apple.iokit.IONDRVSupport          2.3.4
    com.apple.iokit.IOGraphicsFamily          2.3.4
    com.apple.driver.AppleUSBBluetoothHCIController          4.0.7f2
    com.apple.iokit.IOBluetoothFamily          4.0.7f2
    com.apple.driver.AppleUSBMultitouch          230.5
    com.apple.driver.AppleThunderboltDPInAdapter          1.8.4
    com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.4
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5
    com.apple.iokit.IOUSBHIDDriver          5.0.0
    com.apple.driver.AppleUSBMergeNub          5.0.7
    com.apple.driver.AppleUSBComposite          5.0.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.2.1
    com.apple.iokit.IOBDStorageFamily          1.7
    com.apple.iokit.IODVDStorageFamily          1.7.1
    com.apple.iokit.IOCDStorageFamily          1.7.1
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.1
    com.apple.driver.AppleThunderboltNHI          1.6.0
    com.apple.iokit.IOThunderboltFamily          2.0.3
    com.apple.iokit.IOFireWireFamily          4.4.5
    com.apple.iokit.IO80211Family          420.3
    com.apple.iokit.IOEthernetAVBController          1.0.1b1
    com.apple.iokit.IONetworkingFamily          2.1
    com.apple.iokit.IOUSBUserClient          5.0.0
    com.apple.iokit.IOAHCIFamily          2.0.8
    com.apple.iokit.IOUSBFamily          5.0.7
    com.apple.driver.AppleEFIRuntime          1.6.1
    com.apple.iokit.IOHIDFamily          1.7.1
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          177.5
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.driver.DiskImages          331.7
    com.apple.iokit.IOStorageFamily          1.7.2
    com.apple.driver.AppleKeyStore          28.18
    com.apple.driver.AppleACPIPlatform          1.5
    com.apple.iokit.IOPCIFamily          2.7
    com.apple.iokit.IOACPIFamily          1.4
    Model: MacBookPro9,1, BootROM MBP91.00D3.B02, 4 processors, Intel Core i7, 2.6 GHz, 8 GB, SMC 2.1f170
    Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80CE, 0x4D34373142353237334448302D434B302020
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80CE, 0x4D34373142353237334448302D434B302020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.198.19.21)
    Bluetooth: Version 4.0.7f2, 2 service, 18 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: APPLE HDD HTS541010A9E682, 1 TB
    Serial ATA Device: HL-DT-ST DVDRW  GS31N
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0x1d180000 / 3
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 6
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0x1d183000 / 5
    USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 4
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 9

    Reboot while holding down the command-r keys into the Recovery Disk and select Disk Utility. From there select your hard drive and then select Repair Disk.

  • Brand new macbook pro freezing

    I recently bought a new macbook pro for college, maybe in mid August. At first it was working fine, everything going okay, then it randomly began to freeze. If I was listening to music the music would get stuck repeating the same sound, the cursor would freeze, and the computer would become unresponsive. I haven't downloaded or done anything to the computer that would cause this kind of response.
    This is one of the panic logs I got (It froze less than five minutes ago) this ones from a couple of days ago.
    Interval Since Last Panic Report:  386492 sec
    Panics Since Last Report:          1
    Anonymous UUID:                    124CC178-586F-47BD-81E8-0311ED8A2BB3
    Sat Aug 18 23:26:36 2012
    panic(cpu 2 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f824449b1, type 13=general protection, registers:
    CR0: 0x0000000080010033, CR2: 0xffffff80e3c8ae10, CR3: 0x000000011f468055, CR4: 0x00000000001606e0
    RAX: 0xffffff7f82444a84, RBX: 0x0000000000000077, RCX: 0x3b10000100411002, RDX: 0x000000000310a5e2
    RSP: 0xffffff80f1a839b0, RBP: 0xffffff80f1a839c0, RSI: 0xffffff801b7fe400, RDI: 0xffffff801a8db000
    R8:  0x0000000000000075, R9:  0xffffff7f8249e380, R10: 0xffffff80f1a8392c, R11: 0xffffff80f1a83930
    R12: 0xffffff80155f0c88, R13: 0xffffff801a8db000, R14: 0xffffff80d2656000, R15: 0xffffff801a8db000
    RFL: 0x0000000000010282, RIP: 0xffffff7f824449b1, CS:  0x0000000000000008, SS:  0x0000000000000010
    CR2: 0xffffff80e3c8ae10, Error code: 0x0000000000000000, Faulting CPU: 0x2
    Backtrace (CPU 2), Frame : Return Address
    0xffffff80f1a83660 : 0xffffff8000220792
    0xffffff80f1a836e0 : 0xffffff80002c4794
    0xffffff80f1a83890 : 0xffffff80002da55d
    0xffffff80f1a838b0 : 0xffffff7f824449b1
    0xffffff80f1a839c0 : 0xffffff7f82448f7d
    0xffffff80f1a83b00 : 0xffffff7f82445ed4
    0xffffff80f1a83b60 : 0xffffff800065593e
    0xffffff80f1a83b80 : 0xffffff800065621a
    0xffffff80f1a83be0 : 0xffffff80006569bb
    0xffffff80f1a83d20 : 0xffffff80002a3f08
    0xffffff80f1a83e20 : 0xffffff8000223096
    0xffffff80f1a83e50 : 0xffffff80002148a9
    0xffffff80f1a83eb0 : 0xffffff800021bbd8
    0xffffff80f1a83f10 : 0xffffff80002af140
    0xffffff80f1a83fb0 : 0xffffff80002dab5e
          Kernel Extensions in backtrace:
             com.apple.driver.AppleIntelHD4000Graphics(7.2.8)[6B02D782-A79F-399C-81FD-353EBF F2AB81]@0xffffff7f8243c000->0xffffff7f824a2fff
                dependency: com.apple.iokit.IOPCIFamily(2.7)[C0404427-3360-36B4-B483-3C9F0C54A3CA]@0xffffff 7f80887000
                dependency: com.apple.iokit.IONDRVSupport(2.3.4)[474FE7E9-5C79-3AA4-830F-262DF4B6B544]@0xff ffff7f808eb000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[EF26EBCF-7CF9-3FC7-B9AD-6C0C27B89B2B]@0 xffffff7f808b2000
    BSD process name corresponding to current thread: Google Chrome He
    Mac OS version:
    11E2617
    Kernel version:
    Darwin Kernel Version 11.4.2: Wed May 30 20:13:51 PDT 2012; root:xnu-1699.31.2~1/RELEASE_X86_64
    Kernel UUID: 25EC645A-8793-3201-8D0A-23EA280EC755
    System model name: MacBookPro9,1 (Mac-4B7AC7E43945597E)
    System uptime in nanoseconds: 278111461906622
    last loaded kext at 193004510896: com.apple.filesystems.smbfs          1.7.2 (addr 0xffffff7f80794000, size 241664)
    last unloaded kext at 183198977189: com.apple.driver.AppleUSBTCKeyEventDriver          227.6 (addr 0xffffff7f8226f000, size 8192)
    loaded kexts:
    com.apple.filesystems.smbfs          1.7.2
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.driver.AppleMikeyHIDDriver          122
    com.apple.driver.AGPM          100.12.69
    com.apple.driver.X86PlatformShim          5.0.0d8
    com.apple.driver.AppleHDA          2.2.3f13
    com.apple.driver.AppleUpstreamUserClient          3.5.9
    com.apple.driver.AppleMikeyDriver          2.2.3f13
    com.apple.driver.AudioAUUC          1.59
    com.apple.driver.AppleIntelHD4000Graphics          7.2.8
    com.apple.driver.SMCMotionSensor          3.0.2d6
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.driver.AppleSMCPDRC          5.0.0d8
    com.apple.GeForce          7.2.8
    com.apple.iokit.IOBluetoothSerialManager          4.0.7f2
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AppleSMCLMU          2.0.1d2
    com.apple.driver.AudioIPCDriver          1.2.3
    com.apple.driver.AppleMuxControl          3.1.32
    com.apple.driver.ApplePolicyControl          3.1.32
    com.apple.driver.AppleLPC          1.6.0
    com.apple.driver.AppleMCCSControl          1.0.33
    com.apple.driver.AppleIntelFramebufferCapri          7.2.8
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AppleUSBTCButtons          227.6
    com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.7f2
    com.apple.driver.AppleIRController          312
    com.apple.driver.AppleUSBTCKeyboard          227.6
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          33
    com.apple.iokit.SCSITaskUserClient          3.2.1
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCISerialATAPI          2.0.3
    com.apple.iokit.IOAHCIBlockStorage          2.0.4
    com.apple.driver.AppleFWOHCI          4.8.9
    com.apple.driver.AirPort.Brcm4331          560.7.21
    com.apple.driver.AppleSDXC          1.2.2
    com.apple.iokit.AppleBCM5701Ethernet          3.2.4b8
    com.apple.driver.AppleUSBHub          5.0.8
    com.apple.driver.AppleEFINVRAM          1.6.1
    com.apple.driver.AppleAHCIPort          2.3.0
    com.apple.driver.AppleUSBEHCI          5.0.7
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleUSBXHCI          1.0.7
    com.apple.driver.AppleACPIButtons          1.5
    com.apple.driver.AppleRTC          1.5
    com.apple.driver.AppleHPET          1.7
    com.apple.driver.AppleSMBIOS          1.9
    com.apple.driver.AppleACPIEC          1.5
    com.apple.driver.AppleAPIC          1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient          195.0.0
    com.apple.nke.applicationfirewall          3.2.30
    com.apple.security.quarantine          1.3
    com.apple.security.TMSafetyNet          8
    com.apple.driver.AppleIntelCPUPowerManagement          195.0.0
    com.apple.driver.DspFuncLib          2.2.3f13
    com.apple.iokit.IOSurface          80.0.2
    com.apple.iokit.IOSerialFamily          10.0.5
    com.apple.iokit.IOFireWireIP          2.2.5
    com.apple.iokit.IOAudioFamily          1.8.6fc18
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