TS5376 I tried following all of the troubleshooting steps for downloading the latest version of iTunes - still no success! I can't even get it to reinstall now.
I keep getting an error message about a mobile device, resulting in iTunes refusing to install. I'm using Windows 7. Any helpful suggestions welcome!
I've just (finally) managed to fix this problem today. I checked the Apple Support forums, and it seems a lot of people are having the same problem.
I rang the Apple Support line, and the very helpful man (thanks Alan!) talked me through it stage by stage. If you go to the following page on the internet: http://support.apple.com/kb/TS5376 it takes you through the process. WARNING - it takes a little time! The main purpose of this is to remove any trace of the old version of iTunes from your computer...
Basically, the first thing you have to do is go to your Program Files and double click on your iTunes folder. There'll be a number of files with the suffix .dll - you need to move all the .dll files from that folder to your desktop - you can simply click and drag them on the desktop..
Next, uninstall iTunes - go to Control Panel / Add/Rempve Programs and when the list comes up remove iTunes. This will take a few minutes... Then reboot your computer.
Next, go back to Control Panel / Add Remove and Remove - IN THIS ORDER -
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Reboot again!
Next, check in your Program Files that the iTunes folder is completely gone - if it has, great: if it hasn't, right-click on the folder and press Shift and Delete - it will say "Are you sure you want to completely remove the folder "iTunes"? Click on "Yes".
Reboot!
Then go to the iTunes download page and voila! It should download iTunes without any problems... well it did for me.... Good luck!
Similar Messages
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Hi All, I have the latest version of iTunes, however since upgrading I can no longer get iTunes to recognise that any devices (iPhone / iPad) are connected? Can anyone help please. Paul
Try holding down CTRL as you launch iTunes to see if it will repair the drivers.
Or try Cerbu's post here.
Or see TS1538: iOS: Device not recognized in iTunes for Windows, in particular section 5, forcing a driver update.
Please let us know which approach works for you...
tt2 -
I am trying to install the latest version of itunes and when the install begins I get the message "There is a problem with this Windows installer package. A program required for this install could not be opened. contact your support personnel or product vendor". I ran a troubleshooting diagnostic on my computer and nothing flagged as a problem. I uninstalled iTunes and tried again and now I don't have any way to sync my ipod touch. Please help with any suggestions!!!
Just in case, let's try a standalone AppleSoftwareUpdate.msi install.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe, and select "Extract to iTunesSetup". WinRAR will expand the contents of the file into a folder called "iTunesSetup".
Go into the folder and doubleclick the AppleSoftwareUpdate.msi to do a standalone ASU install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleSoftwareUpdate.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If not, what error message do you get? (Precise text, please.) -
I was upgrading to the latest version of itunes, and my new ipad mini was connected to my computer at the same time, try to sync for the first time. The upgrade crashed part way through, and now itunes won't load and I get an error message saying MSVCR80.dll is missing. How do I do about reinstalling this file?
Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99792) -
I have had to restore my pc to a place back in time when it worked correctly. This meant that iTunes was deleted. I have now downloaded the latest version of iTunes but I cant sync my iPad with it. I get the message that this iPad is synced with another iTunes Library and cant sync to this one. Thankfully all my music library is on iPad. I would be grateful for some help on this issue
Its solved I just restored it to that point
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I cant seem to download the latset version of itunes onto my laptop computer. I keep getting this error HRESULT: 0x8007054F. Dont know what that means. Please HELP!!!!!!!!!!!!!!
Hi tKalra - I got the same error and finally managed to install itunes successfully. Below is what happened with me.
I have Windows7 64 bit. I downloaded itunes 10.6.3 for windows64bit and started the installation wizard by opening the downloaded file. At one stage I got the same error you have mentioned above. I started googling to find a solution and thats how I found your post. Anyway I went through lot of other posts that suggested lot of different things but I just wanted to try my own thing first.
So what I did is to go through with the wizard by clicking ok on the error. I then got an error about apple mobile device service not running. I ignored and went ahead with the installation. Installation finished but the itunes wont start giving the service not running error. I tried to manually start the service but it gave a privilege error.
I then went to control panel and uninstalled itunes, apple mobile device thing and bonjour..basically what ever was from apple. Then I also went to start -> run -> regedit and checked for any registry keys for apple under local user and local computer. Deleted if found. Restarted and then just right clicked on the itunes setup file that was downloaded and ran it as administrator. That did it for me. So I am guessing it was privilege thing but not sure. Hope this helps. -
So I downloaded the latest iTunes 10 version. When I go to open iTunes I get an error message C:\Program Files (x86)\Common Files\Apple\Apple Application Support\QuartzCore.dll is either not designed to run on Windows or it contains an error. Try installing the program using the original installation media or contact your system administrator or the software vendor for support. So I tried to download it again and I get a little box saying Repair or Remove and I have tried to do both but then I get an error message saying another installation is in process and to try again later. Anyone have any ideas on how to fix this?? Any help is greatly appreciated.
If you run into the "another installation" message even after the reboot of the PC (which is an excellent idea by HTP ProXy), reregistering your Windows Installer Service is worth a try.
First, launch a command prompt as an administrator. In your Start search, type cmd then right-click on the cmd that comes up and select "Run as administrator".
At the command prompt:
Type %windir%\system32\msiexec.exe /unregister and hit enter.
Type %windir%\syswow64\msiexec.exe /unregister and hit enter.
Type %windir%\system32\msiexec.exe /regserver and hit enter.
Type %windir%\syswow64\msiexec.exe /regserver and hit enter.
Restart the PC and try another reinstalll. -
I tried to download the latest version of iTunes but failed half way through. It suggested that i reinstall we I tried. However, i now get this message which states "Application has failed to start because MSVCR80.dll was not found. Reinstalling the application may fix the problem"
I have tried this but with no success. I have therefore found that I cannot access my iTunes library at all now.
What should I do.Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99792) -
I can't paste text into info boxes anymore with the latest version of itunes
Ever since I downloaded the latest version of itunes (on Windows 7), I can no longer paste text into the info boxes when I edit song information. I can’t paste by right-clicking or Ctrl+V, this is driving me crazy because I’m trying to add info on a Russian artist with Cyrillic letters and I can’t do it! I didn’t buy the song from itunes so it can’t be issues with Copyrighting although the same thing happens with songs from the store and every other song in my library. I can paste text into the lyrics section but that’s it. I restarted my computer after reinstalling the latest versions of itunes and Firefox today hoping it would fix my problem but it didn’t. Is this happening to anyone else? I hope someone can help me! Oh and it isn’t just with Russian, I tried to paste English info just to see if it was a problem with recognizing Cyrillic and still nothing pastes, the boxes just stay blank.
Itunes is annoying me more than ever. With the constant updates you’d think they would be able to improve all bugs but once one problem is fixed another occurs and it’s so irritating because I couldn’t care less about how my library looks as long as everything is organized in a simple way and I can sync my ipod without spending forever on itunes re-editing stuff and readjusting to updated layout changes. Apple’s attempts at making things look “cool” isn’t worth the F-ing constant problems which matter more! Okay, rant overM_E_G wrote:
With the latest version of iTunes, my library screen has changed completely and I no longer have a Summary tab to select manual syncing of my iPod when I plug it into my computer.
That would be Manually manage, not Manually syncing.
Click the drop down arrow at top left the Show menu.
Then iTunes menu View > Show sidebar.
Select the iPod then you can select the Summary tab. -
Appears I have downloaded the latest version of itunes, but stays the same
I have been trying to update to the latest version of itunes, and after I click on "download version 11" it quickly says "thank you for downloading the latest software". No install process appears to happen, and i go to open itunes and its still a previous version. I have tried updating through the control panel as well, but it has not worked. I can't seem to connect to my son's itouch with the current version on my pc.
What version of iTunes is actually installed?
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Why can't I install the latest version of itunes?
I am trying to update to the latest version of iTunes. I have no problem downloading it, but I can't get it to install. Any ideas?
but I can't get it to install.
Do you get an error message when you try to install iTunes? If so, what does it say? (Precise text, please.) -
Help! I cannot see the Airplay symbol on any of my devices anymore! I have tried following all guides and troubleshooting, but to no avail. Just cannot use the AppleTV with any of my devices.
Thanks for the link. It didn't work at first on any of the devices but then I decided to enter a manual DNS instead of an automatic configuration. Then followed the steps again from your link and it worked.
It is not stable though as I need to reset the device for it to see the airplay. But when it is connected it stays connected for 30 minutes approx.
Any other suggestions to keep it stable would be fantastic but at least in the meantime I have a workaround.
Thanks -
When trying to download the latest version of iTunes, I receive the following error "Apple Application Support was not found", any suggestions?
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it, which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if one component, such as Apple Application Support, won't install normally.
tt2 -
I have the iphone 4s. Ive tried to update my phone & its stuck on the connect to itunes screen. Ive tried to even restore my phone then update & i still have a error for both of them. I have the latest version of itunes & went through all the other steps. Its still not working & stuck on the connect to itunes & im growing extremly fusterated.
There are multiple reasons that lead to issue. You should read the troubleshooting guide to get the right solution to solve the issue: iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support
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My computer runs on Windows 7, and I've installed and updated the latest versions of itunes etc, but still to no avail! I've tried different usb ports, troubleshooting, etc... But it still says "One of the USB decuces arrached to this omputer has malfunctioned and windows does not recognize it".
The iPod is brand new, sent to me by Apple as part of the 1st gen replacement programme. I've been using the cable that came with the 1st gen iPod (I bought the first gen second hand) It always worked on my computer with the 1st gen iPod. So I was wondering, do you think I need to replace my cable in order for my PC to recognize my iPod or is it something else?
ThanksTry a different cable. And are you connecting directly to your computer or through a USB hub?
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