TS5376 Install/Update Issue

I removed all apple items prior to searching Support. Unfortunately, I removed the items in an order different from what is recommended. I still cannot install iTunes. Now what?! Any help would be greatly appreciated.

did you move or rename logic from where it wanted to be installed?
if so that would cause the problem

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Fail to install/update issue

Hi, I'm a Japanese member here, but no one seems to be around in jp forum for months, so I decided to post here to get some advices.
I'm having some issues installing/updating flash to latest version.
<My PC setup>
Win XP Pro SP3(up to date) 32-bit
Flash
IE8: 11.9.900.170
Firefox: 11.9.900.170
(brouser: both latest version)
<issue>
I fail to install after installer completes to download the package with an error message saying
"general installation error" in japanese
(Sorry don't know how it's written in english version though) in both IE and firefox.
It seems that my xp refuses/stops to extract and install by some reason, and feels like it's due to some OS error.
I've serched for the deatil information about "general installation error" but have not found any clue yet.
I've done this job as admin, tried it with safe mode, or with all programs disabled, but the issue persists, no luck.
I've also defragged my hdd, checked hardware stuff and malware, but nothing wrong, My pc seems to be working fine except for this installation issue.
I'm recently having same types of issue installing some other applications too, so that I checked error logs on my xp, but no log related found.
Is there any information about this "general installation error" thing?
I've thought about Windows Installer error issue that might be causing this, so I've reinstalled and updated my installer files from 3.1 to 4.5 to see any improvement, but still no luck.
Windows Installer 3.1 to 4.5
updating
msiexec.exe
msihnd.dll
So, I uninstalled all my previous Flash and tried to reinstall all from fresh, but failed as expected.
I now have no flash installed, that it's really big trouble now. Some part of sys. files or registry keys may be corrupting, but I'm not any expert for such, so can anyone sort this out for me?
I really want to avoid reinstalling xp, willing to provide more information if needed.
Any advice appreciated.
Regards
Satoru

Hi, Pat
Thanks for pointing me out some basics and for all the informations,while you are tired late at night.
I've always wanted to know where the log file for Flash is saved, and should've serched in this forum etc more carefully before posting any questions here.
(The " log " I wrote in the first post I saw was a log for application in Event Viewer to see any error for windows installer related, not for Flash itself, sorry for not making it clear)
Due to my work, I only have limited time to do this everyday, and didn't know the actual name for it, that I only serched for "Adobe" folders inside my PC to find log file, never thought about "Macromed" though.
Sorry everyone, my being such a noob.
Anyway, I've looked into log, and tried to understand it, by doing install > uninstall over and over again to recognize the behavior, to determine whitch info, is for IE or Firefox before posting,
so that I could understand more clearly when recieving any information from you and for my future knowledge.
But another issue occured during this reserch.
I couldn't uninstall Plug-in for Firefox(after my first offline installation) even if I used "Add and Remove Programs" for XP. and uninstaller(12.0.0.38) doesn't even run at all.
(Active-X for IE was succesfully removed by A&R Programs, and this uninstaller might only work for IE Active-X though, but no idea)
So I tried to uninstall it from A&R Programs again by overwriting plug-in(installing same plug-in again by offline installation) but still fails.
I did reboot every time I tried to remove it, but still located in Macromed\Flash folder and plug-in does disappears from the list of A&R Programs everytime I tried to remove it.
I've serched for informations about this issue on internet with limited time I had, but have no idea what causes this issue, and want to make this clear before I post log here to move on safely.
Another thing,
I'm no tech of computing, cannot read commands written inside the log fully, and want to know some of their meanings.
What does these mean?
[ I ] ------install??
[W] -----Write??
[E] ------Error??
[F] ------Fail??
[ x ]0000xxxx ------ error number code?
[ x ]0000xxxx : xxxx ------- what does this one or four digit number means?
[error] 1257 0 or 1226 1062 ------- what are these combinations of one to four digit numbers mean?
I tried to serch for their meanings, but counldn't find anything clearly with time I had. Could you teach me or show link in description if possible, so that I could understand well?
Thanks for your cooperations.
Satoru

Installing update issue

I have just tried to do an update of my CC application and get a message: Creative Cloud desktop failed to update (Error code: 2) Get Help. I have looked through the help page and cannot find any solutions. Any suggestions?

Please read https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Clean install of Windows 7 Pro or Enterprise creates update issues on Pavilion G6 notebooks

Hello,
Our small company has 5 older HP Pavilion g6 notebooks running Window 7 Home edition. We wanted to make them, and a few other Acer laptops, part of our domain. So, we did a clean install of Windows 7 Pro (you can't upgrade with a volume license key). After the install, the HP laptops have windows update issues and currupt installs. The Acer laptops installed with no issues. I've tried installing the Enterprise version with the same results. I tried installing from dvd and usb, both with the same results. Any idea?
Thank You

Hi, Sorry for the late reply. It seems to be kinda stable now. Updates would never work from the getgo. I had to reinstall update agent a few times and run the update troubleshooter found here: https://support.microsoft.com/en-us/gp/windows-update-issues/en-us Until I got it working, I used Autopatcher to install updates. However, the computer isn't stable enough though to allow someone to use it for work. I don't recommend doing a clean install on these machines.

WiFi-Network Issue After Installing Updates, When I turn my mac on from sleep. Help..

I recently installed updates on my MacBook Pro Lion and after installing MacBook Pro WFI Firmware Updat 2.2 and Thunderbolt Software Update 1.0, when I put my mac on sleep and come back, my mac will not connect to my network automatically. I have to turn off WiFi and turn back on in order for me to connect again. I didnt have this issue before installing these updates. Can anyone help me with this? Is it a software issue or hardware issue with my mac?

I'm very angry about this. This has been ongoing for quite a while, and the past several point updates (10.7.1 and 10.7.2 haven't fixed it.) I'm on 10.7.2 and still having this problem 100% of the time when I wake my 15" 2010 MacBook Pro from sleep by opening the lid. Even thought it's connected to the same network (Airport Express, fully updated) when I close and open it, WIFI does not reconnect, and I have to manually turn it off and on again before it will work.
I'm not the only angry one about this though. Do a search on the Apple Communities forums for "macbook pro lion wifi sleep" to see many other users with the same problem.

Errors occurred while installing updates for iTunes 11.1.4 on Windows VISTA

I receive the message "errors occurred while installing updates" for iTunes 11.1.4 on Windows VISTA. What is the fix

Hey applequilt,
Thanks for the question. I understand that you are experiencing issues with iTunes for Windows. The following resource may provide a solution:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Thanks,
Matt M.

Windows Update in Endless Loop of 'Installing updates" and "Undoing changes" on New Windows 8.1 Pro Install

I am setting new Windows 8.1 Pro computers, and am installing Windows 8.1 Pro to bare drives. Everything goes fine until Windows Update starts installing updates, and then the computer goes for hours installing updates, and then "We
could not complete the updates Undoing changes". It's an endless loop. It seems to be the same 38 updates. This is a recent phenomenon. I have not run into this until the last week or two on several new computer installs.
Again these are brand new installs, so something is clearly wrong with the Windows updates.
If anyone can please tell me how to avoid this, it would be much appreciated.
Michael

Hi Michael,
" This is a recent phenomenon"
Have you made any modifications to the machines ?
To resolve this issue ,running the built-in troubleshoot tool is a very good beginning .It will automatically diagnostic the windows update components and check the configurations for us .
Control Panel\All Control Panel Items\Troubleshooting\Fix problems with Windows Update
If there are antivirus software installed in these machines, please turn off them temporarily to have a check.
The command line included in the link as S.Sengupta posted is very useful and convenient to repair the windows corrupted files .We can have a try .
"sfc /scannow" ,"DISM.EXE /online /cleanup-image /restorehealth "
We also can check the windowsupdate.log for more information to troubleshoot this issue .
Run "windowsupdate.log"
If you have trouble in analyzing the log ,please upload them to the OneDrive and paste the link here .
Best regards

I cannot update or install updates on itunes. It says that the location for that file does not exist. I cant even uninstall itunes as the same error message comes up.

I cannot update or install updates on itunes. It says that the location for that file does not exist. I cant even uninstall itunes as the same error message comes up.

Hi vindog60,
Thank you for using Apple Support Communities.
To troubleshoot this issue where you get an installation error with iTunes on your Windows PC, please follow the steps in the article linked to below.
Issues installing iTunes for Windows - Apple Support
Cheers,
Alex H.

Servers where patches will not install automatically or manually, Live updates are broken and when checking installed updates shows "NO UPDATES ARE INSTALLED ON THIS COMPUTER" SFC \SCANNOW will not run

Hello, (Bit of a long one but please read)
We have 3 servers in same physical location and server OU etc that are exhibiting the exact same behaviors (we have server servers in this location that are not), as above theyt are all W2008 R2 SP1 and all built from the same standard
image we use on hundreds of other computers, they have also been in production for different amounts of time and we started to see this behavior at different times with them: (Its odd they are all in the same site where there are also several other servers
that are not effected, there must be a link ? )
These servers are all missing several patches when checking our internal tool that reports from IBM endpoint management that we use to deliver patches (they are not all missing the exact same patches some ore or less than other), although
SCCM (we used SCCM to deliver patches until around 6 months ago) and IBM EM are both running (some ptches hark back to the SCCM Delievry days) they are not patching and when attempting to patch manually by downloading the exact patch coresponding to the fixlet
ID and the KB , the stanbdalone installer starts and after some time you receive an error message “The update is not applicable to yoru computer”. Windows update returns error 80070006 for all of the servers.
it is worth noting that other applications and products also using the .MSU extension will insatll so it is not a problem with the installer service.
The above led me to think a corrupt patch may have stopped the sequence of patching so I then looked in “Programs and Features” => “Installed updates” and this is blank for all of them returening the message:
“NO UPDATES ARE INSTALLED ON THIS COMPUTER”. (this I believe is a part of the fundamental issues and resolving this may resolve the patching)
Another issue is that if you run “SFC /SCANNOW” It starts the scan and then returns: “Windows Resource Protection could not perform the requested operation” (Also in safe mode and both from an elevated CMD and WMI is started as a service)
The all three are probably related so I think fixing the “SFC and NO UPDATES SHOWN” issues will resolve the first.
The things I have tried so far are:
Running : wmic qfe list full /format:htable > c:\updates.htm Should produce a list of updates but instead returns : No Instance(s) Available (this is not hopeful)
Fix: Ran the “SYSTEM UPDATE REDINESS TOOL” from http://support.microsoft.com/kb/947821
Result : Update Ran successfully but NO CHANGE
Fix: Ran the automated and manual fix “RESET WINDOWS UPDATE COMPONENTS” here :
http://support.microsoft.com/kb/971058/en then undated windows update agent.
Result : All ran successfully and NO CHANGE
Fix: Ran MBSA
Result : Runs successfully and then stays at “Done downloading security update information” (Log gives no obvious information)
Fix: Renamed the software distribution folder/restarted services (Various variations of this fix online, tried a few)
Result: Runs as described in article with new Software distribution folder being created,
NO CHANGE
Fix: Create/Correct the reg key for windows trusted installer located here HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Version (several articles relating to this and the above issues)
Result: the existing key was correct as should be from internal system information gathered , required in article.
Fix: Ran the “Windows update trouble-shooter”
as here :
http://windows.microsoft.com/en-us/windows/troubleshoot-problems-installing-updates#1TC=windows-7
Result: It detected and fixed error’s but still no change.
The WMI Repository checks out on them all for both of the methods I know to verify “Get-wmiobject –list |measure” and ensure count is over 900 and also “C:\>winmgmt /verifyrepository” and the repository came back as “WMI Repository is consistent”. I guess
this is not hard evidence the WMI is OK, but these are the only methods I know.
I have also tried removing the server from its OU , running a GP Update and then rebooting and testing but to no avail (Bit of a longshot but tried to link the distinction between the three servers and the OU GP is one of them)
I have tried a few other articles registering .Dll’s etc , but I did not take a note of links as I was at the start of this and didn’t expect it to go so long so please reply with anything you see not above im happy to try again.
I have thought about removing SP1 and reinstalling it but this will require a major downtime and only possible if the backup files of SP1 have not been removed.
Any help is apreciated !

Hi,
Please try to rebuil the WMI repository.
For detailed information, please refer to the blog below,
http://blogs.technet.com/b/askperf/archive/2009/04/13/wmi-rebuilding-the-wmi-repository.aspx
If issue persists, due to sfc doesn't work, could you try to repair your system with the installation disk?
Best Regards.
Steven Lee
TechNet Community Support

After trying to install update on MacAir error message and then message saying panic (cpu caller 0xffffff800a859241): "Unable to find driver for this platform: \"ACPI\".... I'm worried as all of my work is on my computer and I'm afraid I will lose it all.

I am totally worried I am going ot lose all my data after trying to install update on MacAir. Cannot do anything error message saying panic ....."Unablet o find driver for this platform."

Hi Guys
No good news I'm afraid. I have been through ALL the system caches and files that were updated at the time of said issue. Reset - rebuild and even gone back to my TimeMachine copy from earlier this AM. Nothing! Can only assume it is something deeper in the /usr or var or private folders.....
I have cloned the system and core files (/usr, /private) etc etc to an external HD and it still recreates the fault. I am afraid to say I have no more time at the minute to look at so have put my machine back to 2 hours prior via my TimeCapsule.
I the absense of anyone else or, indeed, Apple fixing in the next 12 hours, will get back onto it from the cloned copy I have kept and see if I can find the offending file/files...
Sorry I don't have an immedaite solution.

Is there a consensus on how to solve security update issues?

hi,
i'm writing to you from a PPC G4 (AGP graphics) that will self-destruct by the time i switch off and (attempt) to re-start tomorrow. i will then need to do a re-install, just to see if i have gotten any replies (grinds teeth to the root). it will probably be my 8 th re-install in the past month. i just can'st takes no mores, Cap'n
<exasperation>deep breath... each time i have done a clean install, zero-ed all data when erasing (7 times over, on this occasion), repaired permissions before and after each software update, and followed every advice i could find via google to pre-empt another "Error: underlying task reported failure on exit" and the inevitable hanging grey screen; i have earned nothing but another Disk Utility report of the same problem. my HD seems to be OK - Disk Utility and Disk Warrior both say it's "verified" by SMART (although i've read this could be no assurance...). it's 40 GB, nothing else installed but NetBarrier; nothing saved on it (just 3GB of OS).
i've searched this forum over the last weekend and come across a diverse range of methods in resolving software update issues. i have tried downloading the security update and safari 3.2 directly from the site and bypassing Software Update- to no avail (but noticed that they are quite larger in MB than via Software Update??).
the one suggestion the intrigued me was installing the update via Terminal. why would this be any different? the worst thing about this is that there is no universal way that'll work for all, just individual solutions for different macs??? could my problem be exacerbated by using the double layer (double the permissions to fix?) of a Panther OS with Tiger Upgrade disk?
when i last tried to resolve the "error" with safe mode, fsck and DU Repair Disk/Permissions, which initially failed, i resorted to Disk Warrior, which re-built the directory, and "fixed" the HD. when i re-tried fsck it said the HD was "ok", but i still had the "error: underlying task..." on DU?
is there an issue with the Security Update oo8 because it's PRIMARILY for 10.5 and not Tiger? why have some encountered this problem and others escaped any seeming conflicts ? is this problem also caused by JAVA updates (there are, after all, 4 updates!)
more importantly, WHAT CAN I DOOOOOOOO?
thank you

looking at your suggestion to check /Library/Startup items in the concurrent thread ("Help needed after installing Security Update 2008-008"), i recalled that the only thing i have in this file system is 3 folders concerning Intego, NetBarrier and Virus Barrier. one of these contains the NetBarrier x4 daemon which has no image, just the apple "pencil, ruler, pen on paper" "A" image. i don't think it correctly downloaded, but this the case in every instance.
i'm running netbarrier x4 10.4.5 updated and downloaded on installation. intego Support says that there should be nothing in my "Startup/Login items". i thought they meant Login items (users>login items) because when i take the folders out of my "/Library/Startup items", NetBarrier fails to "initialize".
intego is now on newtbarrier x5, but they say x4 is fully compatible with Tiger???
my baby maybe getting on, but it's strong enough, i just need to know what's bugging it!

I am getting error #1328 in acrobat XI while trying to install update.

I am getting error #1328 while trying to install update to acrobat XI. The error says it failed to apply patch to C:\config.msi\PTFBD7.tmp. I have uninstalled and reinstalled acrobat as the help page said to do, but it still will not install the update.

Hey franklinr13334092,
Could you please navigate to another forum thread discussing the same issue:
https://forums.adobe.com/thread/1073046
Let me know if that helps.
Regards,
Anubha

Microsoft Windows section is not showing up in Installed Updates

I have found two instances of this issue, but not one resolution. I'm attempting to remove KB2670838 from a machine. This update is causing issues with a Dental software pkg, and needs to be removed. I have found this update on my personal machine, but
when I attempted to remove it from the machine at a Dental office I noticed that the entire group called "Microsoft Windows" in the "Installed updates" area of the Programs and features\ Control Panel is not there. It is not minimized,
it's just missing. I have read about this on
social.technet.microsoft.com and there was no resolution, and on answers.microsoft.com
with no resolution.

Hi,
Please run the command systeminfo and check if the update is listed in the result.
Meanwhile, please check if the following method is helpful:
Hey, Scripting Guy! How Can I Remove a Microsoft Update?
http://blogs.technet.com/b/heyscriptingguy/archive/2009/03/12/how-can-i-remove-a-microsoft-update.aspx
In addition, please refer to:
Troubleshoot problems with removing updates
http://windows.microsoft.com/en-us/windows7/troubleshoot-problems-with-removing-updates
Thanks.
Nicholas Li
TechNet Community Support

Installed update 2015-002, and Connection to Windows FileShare is no longer working

Installed update 2015-002 (10.10.2 ?) to MacBook Pro running Yosemite, and CFS connections (Windows file share) connection no longer works properly. It was working without any problem just before the upgrade. Can I go back or uninstall the upgrade, until this problem is fixed? This seriously impacts me at work...

Hello DaveT001,
If you feel that the update is causing you and issues you can always reinstall OS X Yosemite. To do that, take a look at the article below to walk you through how to do that. Then it is a matter of updating your system to what you want it to be.
OS X Yosemite: Reinstall OS X
https://support.apple.com/kb/PH18872
Regards,
-Norm G.

Error 0x800f0922 while installing Update KB3035034

Hi,
every time I am trying to install update KB3035034 via Windows Update in settings app, the following error occurs: 0x800f0922. After a reboot and also some days later the error is remaining.
What can I do to install the update?
regards,
Mario

Hi Mario-L,
I manually downlaod the update KB3035034 and tried to install in my preview build 9926, it shows The update is not applicable to your computer". Actually, what shows in my system when I check for updates, it detects update Kb 3037975
and 3037975 redirects you to 3021953 see description in this link
http://support.microsoft.com/kb/3021953
After installing the updates, and view update history, it shows:
Personally, I have no idea on this issue currently, please submit a report via Windows Feedback App
Yolanda Zhu
TechNet Community Support

TS5376 Install/Update Issue

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