TS5376 When I try to remove "Apple Mobile Device Support" I get a "Fatal error during installation" message. I have windows XP

The program will not start because MSVCR80.dll is missing. I am trying to unistall I tunes and then reinstall it because the latest upgrade did not work. I was able to remove "Itunes" and "apple Software update' but when I tried to remove "Apple mobile device support" I get a "fatal error during installation" message.

First try a repair install of Apple Mobile Device Support. If that goes through successfully, restart the PC and see if you can now uninstall Apple Mobile Device Support.
If the Repair install doesn't help, try using the fixit from the following Microsoft document to remove Apple Mobile Device Support:
Fix problems with programs that can't be installed or uninstalled

Similar Messages

HT1923 I am trying to uninstall itunes and at the point where i try to remove apple mobile device support it never completes and the timer goes backwards?

I am trying to uninstall itunes and at thepiont where I try to remove apple mobile device support it never completes the timer goes backwards?

First try a repair install of Apple Mobile Device Support. If that goes through successfully, see if you can now uninstall Apple Mobile Device Support.
If the Repair install doesn't help, try using the fixit from the following Microsoft document to remove Apple Mobile Device Support:
Fix problems with programs that can't be installed or uninstalled

When I try to start Apple Mobile Device service, I get an error saying that it didn't start within a timely fashion. How do I get it to work?

My computer recognizes my ipod, itunes doesn't because of the apple mobile device service not being started. I do everything apple tells me to do on how to fix it, it works until i get an error saying "The service did not respond to the start or control request in a timely fashion." How do I get it to work?

My computer recognizes my ipod, itunes doesn't because of the apple mobile device service not being started. I do everything apple tells me to do on how to fix it, it works until i get an error saying "The service did not respond to the start or control request in a timely fashion." How do I get it to work?

HT1925 Removing Apple Mobile Device Support

when trying to remove Apple Mobile Device Support, I get a message "fatal error during installation". What is next step?

Try using the fixit from the following Microsoft document to remove Apple Mobile Device Support:
Fix problems with programs that can't be installed or uninstalled

FATAL Error... When trying to remove Apple Mobile Device Support (AMDS).

FATAL Error... When trying to remove Apple Mobile Device Support (AMDS) on my windows xp. I tried to update iTunes to update my iPhone software and it told me to uninstall iTunes and AMDS for a newer version. Now I get a fatal error and I can't sync my phone. What should I do?

FATAL Error... When trying to remove Apple Mobile Device Support (AMDS) on my windows xp.
We've made some progress with some of those in recent days, Stop. It looks like (with some of them), the trouble is caused by trouble with the HKEYCURRENTUSER registry keys associated with your usual XP user account.
If that's what is afoot, the following technique may be of some assistance.
Head into your User Accounts control panel and create a new user account with full administrative rights. Log out of your normal account and log into the new account. (Don't use fast user switching to move between accounts.)
Inside the new account, head into your Add or Remove Programs control panel, and attempt to uninstall AMDS from there.
Does the uninstall go through without the fatal error in the new user account?
If so, *staying in the new user account,* do a complete uninstall of iTunes and related componentry as per:
[Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP|http://support.apple.com/kb/HT1925]
(You'll need, in particular, to do the reinstall of iTunes from inside the new account. Experience of the last two cases of this indicates that if you try the reinstall from inside the usual user account, AMDS just silently fails to install.)
If everything seems to have reinstalled correctly, log out of the new account, and log back into your usual account. Try launching iTunes in your usual account. Does it launch properly in there now?

I can not download my iTunes music on to my iPhone. When I try it says "Apple Mobil Device service is not started", I can not download my iTunes music on to my iPhone. When I try it says "Apple Mobil Device service is not started" ?

I can not download my iTunes music on to my iPhone. When I try it says "Apple Mobil Device service is not started" ?

I haven't seen this issue, but did run across this article....
http://support.apple.com/kb/TS1567

HT1926 Trying to repair a botched ITunes update, following dicrections, keep getting "fatal error" when removing Apple Mobile Device Support. Can't get past this step to reinstall. Any advice? Thanks!

Trying to repair a botched ITunes update, following dicrections, keep getting "fatal error" when removing Apple Mobile Device Support. Can't get past this step to reinstall. Any advice? Thanks!

Hey there!
I've spent the best part of the day unpicking this huge mess from the upgrade I completed last night - what a nightmare. I followed a tonne of advice - [actaully, this link was really helpful to me]: http://pcsupport.about.com/od/findbyerrormessage/a/msvcr80-dll-not-found-missing -error.htm however, I still could not fix the **** thing - and that was following basically a day of uninstalling, installing etc.
In the end - I completed a system restore taking my computer back about five days, and just ignoring the new upgrade with itunes until they can get this fixed.
I hope that this might work for you and anyone else reading this. It nearly drove me to drink [!]. I seemed to get past one error message and have it replaced by another - so the system restore was basically the last resort.
Good luck - !

HT1925 Cannot remove Apple Mobile Device Support from Control Panel

I am trying to reinstall iTunes. Followed all instructions but still cannot remove Apple Mobile Device Support from the Control Panel. Help.

Ad2Mollie wrote:
No error message, the option of uninstall does not come up when I choose MobileMe Control Panel in the Control Panel
If you have a Change option that may lead to Uninstall as one of the choices. See also note 2 of Troubleshooting issues with iTunes for Windows updates.
tt2

HT1923 I can not remove Apple mobile devices support although I follow the sequence?

While updating itunes I got an error message for "C runtime". After several atempts I decided to remove the itune and reinstall it, but the component " Apple mobile Devices support" did not uninstall ? I can not install itunes. What can be done?

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

Can't remove apple mobile device support. need to for update?

Every time I plug in my iPhone (3GS or my wife's 4) or my iPad2 I get a message telling me to update Apple mobile devise support and to do so I need to uninstall it and iTunes and reinstall.
Windows won't uninstall AMDS. (windows vista)
It will uninstall everytihng else but AMDS give me a rolling back actions and failed to uninstall due to "fatal errors durring installation".
Is there a way I can get around this to update it? Or do I have to fix these errors and get it uninstalled?
only started happening since most recent update of iTunes and iOS 6 on both phones and iPad. iPod classic still plugs in and syncs fine.

Well, after some virus scanning, spybot destroying, and trying to make a new windows user to remove it: still no progress.
next on the list is cleaning registry and disk defrag (even though I don't think it will help).
Very much open to any suggestions so I don't have to actually take my system somewhere and have to pay someone to fix such a silly thing.
Don't know why it doesn't just update itself when iTunes does....

The installer encountered errors before apple mobile device support could be configured

I'm having issues with installing apple mobile device support. Every time I try to install apple mobile device support I get this annoying message:
the installer encountered errors before apple mobile device support could be configured
I have tried these two ideas with no luck.
Had this issue, and none of the solutions above worked, here is what I did to fix the issue, Install Itunes like you normally would, admin rights ect. When you get the error message "Itunes errors occurred during installation before itunes could be configured" do not click finish, leave that folder up, no navigate to your appdata directory such as example C:\Users\Your Username\appdata\local\temp, inside there look for a file called iTunes64Setup.log or iTunes32Setup1850.log, open that up and scroll down, look for these key things as in example, "Executing: "C:\windows\system32\msiexec.exe" /i "C:\Users\Crusisxx\AppData\Local\Temp\IXP593.TMP\iTunes64.msi" INSTALL_SUPPORT_PACKAGES=1" so I would navigate inside the folder in my temp called "IXP593.TMP, there you will find all the installation packages, copy all of those files and paste either on your desktop or a new folder ect, once done you can now click finish on the failed itunes installer, now whether or not where ever you decided to place your files you copied from that temp folder you will want to run Itunes64.msi or Itunes.msi ect, and run the installer, you should now have successfully of installed Itunes.
Itunes 11.1.1 Errors occurred during installation...
I got it. I just first uninstalled iTunes then this:
1.Open up the Command Prompt as an Administrator (Go to All Programs > Accessories and Right Click on Command Prompt and then choose Run as administrator)
2.Type cd C:\Windows\SysWOW64
3.Type regsvr32 vbscript.dll (This registers VB Script with your computer.)
4.Now install iTunes as you normally would by double clicking on the install program and wait for iTunes to finish installing.
5.Type regsvr32 /u vbscript.dll (This unregisters VB Script with your computer.)
Re: "This iPod cannot be used because the required software is not installed."
What else can I do and why is it not working?

Try this: Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

Apple Mobile Device Support won't uninstall

I called the support line to see why my phone won't show up in iTunes. They told me to unistall all 6 components o iTunes and I have with the exception of apple mobile deivce support. It won't unistall regardless of what I do. Help?!

I have with the exception of apple mobile deivce support. It won't unistall regardless of what I do.
What error message do you get when you try to uninstall Apple Mobile Device Support? (Precise text, please.)

TS5376 Apple Mobile Device Support Utility

I could not remove or repair this. In desperation, I restarted box before attempting to remove Bonjour. Restarting worked and I was able to remove Apple Mobile Device Support and proceed (successfully).

The "for older video cards" version will probably work for you judging from other threads I've been involved in.
You can try a full tear down and then use the individual .msi files as you have done before. Did you get iTunes 12.1 installed before trying 12.1.1? These last two builds are the first full 64-bit versions of iTunes, previous 64-bit releases (including 12.0) have been 64-bit installers for mainly 32-bit code, particularly the main executable.The "for older video cards" version is similar to previous releases which may be why it works when the other versions won't.
Or you could try logging the installation to see if you can spot any errors that you can correct. Install AppleApplicationSupport.msi and, if relevant, AppleApplicationSupport64.msi first. The following commands log the install of AMDS for 32-bit, 64-bit or the new iTunes6464setup.exe versions. They assume the .msi is at the root of drive C though you could edit accordingly. If you want to type out the command the option switch in the middle is slash el star vee for verbose logging.
msiexec /i C:\AppleMobileDeviceSupport.msi /l*v %USERPROFILE%\Desktop\Log_AMDS.txt
msiexec /i C:\AppleMobileDeviceSupport64.msi /l*v %USERPROFILE%\Desktop\Log_AMDS64.txt
msiexec /i C:\AppleMobileDeviceSupport6464.msi /l*v %USERPROFILE%\Desktop\Log_AMDS6464.txt
You can triple-click a line to select all of it, then press Ctrl+C to copy, switch to the command box and click the icon at the top left of the window to access the paste menu.
The log files might provide further clues as to what is going wrong. I suggest using Notepad++ to review the logs. Look for words like "failed" in the log.
tt2

Just downloaded ios7 and when i connect to the lastest version of itunes a pop up saying "itunes requires a newer version of apple mobile device support please uninstall both apple mobile device support and itunes than install itunes again"

need help syncing my iphone to itunes

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

Uninstall msg - receiving msg when I attach iPhone to computer, with iTunes open. "iTunes requires a newer version of Apple Mobile Device Support. Please uninstall both Apple Mobile Device Support

I don't know how to uninstall, then reinstall. Is this to be done on my computer or my phone? seems strange that there isn't just an update. If I "uninstall", does this lose what I have in iTunes? (I assume not, but have to ask.) This iTunes account is shared by three people in my household. Do they have to do something too? If you can help, please let me know. Thanks.
Marianne

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

TS5376 When I try to remove "Apple Mobile Device Support" I get a "Fatal error during installation" message. I have windows XP

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