Tune transfer software

so I wanted to transfer all of my napster music to my ipod and I bought software called Tune Transfer for iPod. For some reason my laptop isn't recoginzine my ipod even though it is connected correctly and I can use itunes. When I go to my computer it isn't showing my ipod connected to a drive. The software then is not detecting an ipod either and I can't do anything. I have verified the USB port power is staying on and all my system requirements are met. Has anyone used this software before?

Thank you for your recommendation(s).

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