Tuner not working on my TouchSmart 300

Situation: Brand new TouchSmart with tuner not working out of the box.
Driver appears to be installed and working, but tuner will not pick up any channels.
Both ATSC(antenna) and NTSC(converter box used) were scanned and nothing picked up in either mode.
Both LiveTV and Media Center give same results.
HP will be picking it up to be serviced. I'm wondering if it's a Window7 Home Premium 64 bit and driver issue?
I suppose it could be a bad card.
Driver was uninstalled and reinstalled - did not work
OS was reinstalled (online chat said that reinstall fixes 5 of 10 computers with this problem)
Computer: HP TouchSmart 300 - 1000z
Driver: AVerMedia A323 MiniCard Hybrid ATSC version 1.1.64.46
OS: Windows 7 Home Premium
Any ideas? I really like the computer, I really don't want to deal with the hassle of shipping and setup again.
Thanks

This seems like a possible problem with the device access point settings. Are other applications able to connect to internet, for example browser?
http://www.microsoft.com/en/mobile/nokia-x-updates/
http://www.microsoft.com/en/mobile/nokia-x2-update/
http://www.microsoft.com/en/mobile/asha-software-update/
http://www.microsoft.com/en/mobile/support/software-update/wp8-software-update/
http://www.developer.nokia.com/Community/Wiki/Nokia_firmware_change_logs
https://twitter.com/LumiaSWUpdates

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