Tuneup not going past the creating restore point!!!!!!!!!!

My tuneup under hp support assistant will not go past the first step which is set a restore point!!!!!!!!!!!  been running for 11 hours.. Is this normal and hat can I do to get the tuneup prosess going???
This question was solved.
View Solution.

Hi,
Try the following
First of all, uninstall your current version of HP Support Assistant by using the Microsoft 'Fixit' on the following link - this is particularly useful in correcting issues that may prevent reinstallation on machines running a 64bit OS.
http://support.microsoft.com/mats/Program_Install_and_Uninstall
When this has completed, restart the PC.
Next download and install the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page.
http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html
After the installation, restart the PC again.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Similar Messages

  • My ibook g4 took a install from apple update . Why is it not going past the screen where is shows Mac OS X

    My ibook g4 took a install from apple update . Why is it not going past the screen where is shows Mac OS X

    Did you verify the hard drive before installing the update? You could have had hard drive corruption where the computer did not know where all the files are and something didn't get installed correctly.
    Did you repair permissions?  The installer may not have been able to overwrite a file if the permissions on files were not set correctly.
    Frankly, the easiest thing will be to re-install the operating system from the installer disc.  While booted to the disc make sure you run Disk Utility First Aid to repair the drive and permissions, then install.  Many of us prefer to download updates from Apple rather than rely upon Software update. we use SU to tell us what we need but we download them separately.
    For which operating system was this update?  Apple hasn't brought out a new system update for G4s in quite a while.

  • Emac not going past the 1st screen

    This is actually a question about my mom's emac. It has power, but will not go past the first screen with the apple - the circle goes round and round. We have tried starting with the shift key down but nothing happened. My mom has had a stroke and is in a wheelchair and taking it for repair will be very problematic. I am hoping that there are things we can try first. (She is in Missouri and I am in Alaska). Thank you for any advice you can give.

    Mine is doing the same thing, except I don't have the circle turning round and round. It just sits there.....useless. I have tried to boot in safe mode and nothing works. I am ready to try and wipe it clean and start over with it. Mine is a 1.0 ghz. I've checked the serial number and it doesn't match up with any that were supposed to be faulty. Mine is an old machine - purchased over 6 years ago.

  • I tried to update my ipod, but it now it is not going past the apple sign.

    I tried to update my ipod. but now its stuck.
    if you turn it on, you can´t get past the apple sign.
    I tried to restore it with itunes, but it says it can not restore.
    because you have to get the latest version of itunes.
    but I already have the latest version, so I can not restore.
    please help, because I can not do anything with it now..

    - On your computer go to iTunes>Preferences>Devices and see if a backup is listed.
    - For iCloud backup. , with the iPod setup with the same iCloud account go to Settings>iCloud>Storage and Backup>Manage Storage and see if one is listed.

  • My ipad is not going past the logo screen and it shuts down when I have battery, then it says I need to charge it. I am charging it but it isn't charging. Then my ipad isn't charging (doesn't say not charging) I've tried everything!

    First, my ipad wasn't charging. Then it shuts down when I have 7% battery, now when I turn it on, it says to charge it. And when I do charge it, it doesn't work. Now, I did it once it worked. Now I can't get past the logo screen and when I do it shuts right off again. Please help!

    Hi InternetHogger,
    Welcome to the Apple Support Communities!
    I know that situations where you cannot boot your iPad and cannot charge your iPad can be very frustrating. In this situation, I would recommend using the attached article as a reference for troubleshooting. 
    iOS: Not responding or does not turn on - Apple Support
    Cheers,
    Joe 

  • Macbook not going past the grey screen

    Im really bad with computers, but my problem is pretty much that every time i try to power up my macbook running leopard it stays on the grey screen with the apple logo and the wheel jsut keeps spinning, I've tried reseting the SMC and just using the reset bottons, but nothing is working, can anyone help?

    You will have to reinstall OS X. See the following:
    How to Perform an Archive and Install
    An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
    1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
    Repairing the Hard Drive and Permissions
    Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger, Leopard or Snow Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
    3. Continue with installation. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
    4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
    5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
    6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.

  • I updated my IOS on my iPhone 4S and it locked up.  I had to restore my phone and now iTunes will not go past the setup your phone screen even though the phone as been restored.  How do I get iTunes to go past this screen so I can sync my phone again?

    I updated my IOS on my iPhone 4S and it locked up.  I had to restore my phone and now iTunes will not go past the setup your phone screen even though the phone as been restored.  How do I get iTunes to go past this screen so I can sync my phone again?

    Depending on what iPhone you have when you get to the connect to wifi you should be able to activate your device over cellular data. Try doing a hard reset by holding the home circle button an power button until an apple pops up and the  go through the setup again and when you get to the wifi part a option should be setup with cellular data iPhone 4 and above should give this option sometimes doesn't like showing up that's why u have to do a hard reset first

  • HT201269 I just traded my old phone for a new phone and I am trying to set it up.  I am attempting to back up my phone from the latest restore point and it will not allow me to do so.

    I am unable to get the information from I cloud to my new device from the latest restore point.

    If your old iPhone was more up-to-date it won't restore a newer version's backup.
    Set up as a new device (Skip Apple ID Sign-in to save time) and update iOS, then do Settings > General > Reset > Erase All Content & Settings to restart the iOS Setup Assistant and restore your iCloud Backup.
    If it still won't work, contact AppleCare as there may be a problem with the iCloud Backup. They never charge for troubleshooting iCloud issues.

  • I have a Macbook and I left it unplugged. It started up slowly when I plugged it in again, but it seemed fine. Once it started charging I shut it down so it would be easier, but now it will not go past the grey screen with the apple. What do I do?

    I have a Macbook and I left it unplugged. It started up slowly when I plugged it in again, but it seemed fine. Once it started charging I shut it down so it would be easier, but now it will not go past the grey screen with the apple. What do I do?
    I have Snow leopard on my computer, and I tried to do a hard restart as an article suggested, but it did not work. I also tried cleaning out the PRAM.
    The only things I did last night:
    -cleaned the history of Firefox out, including cookies
    -let it unplugged all night
    -plugged it back in the morning, it took a long time to figure itself out, but eventually the time was correct and I got on the internet for a bit
    -shutdown the computer since I was going out and thought it would help the computer charge
    -came back, tried to turn it on, and found that it would not go past the grey screen the apple on it and the spinning wheel even though I left it for 20 minutes or more
    -tried turning it off and on to no avail

    Before doing a reinstall, which may not be needed at this point,
    Try using Disk Utility to do a Disk Repair, as shown in this link, while booted up on your install disk.
    You could have some directory corruption. Let us know what errors Disk Repair reports and if DU was able to repair them. This could just be a start in repairs and you may need a better utility to finish the job.
    Then Repair Permissions.
    No need to report any Permissions errors........we all get them.
       DALE

  • My 4th Gen Ipod touch will not get past the apple logo

    My 4th Gen Ipod touch will not get past the apple logo (unless the battery is dead, Then it tell me to charge it).  Once it gave me the connect to itunes screen.  I clicked restore in itunes but the ipod went back to the apple logo before the update download finished. I tried calling apple but my over the phone technical support just expired. PLEASE HELP! 

    This can be a corrupted software/firmware on your iPod touch. If the recovery mode you did was not forced, then try to force it into recovery mode. This is how:
    1. Force it to shut down (note: this sort of shut down should not be preformed unless you are in a situation like this because it is a hardware shutdown and will not attempt to unload software, save unsaved files, safely stop system processes, etc.) to do this, hold down the power/sleep button and home button for about 7 or 10 secs. Also I might be incorrect but I heard that you can just hold down the sleep and home button until the screen goes blank and then immediately let go.
    2. Have iTunes running. Hold down the home button and plug the USB cable that came with your iPod into it. Keep on holding on the home button until a picture of a USB cable going into the iTunes logo appears. You are now in a forced recovery mode. (In case your not so tech-savvy forced recovery is the same as a normal recovery mode that an iPod might do if it knows an update or restore failed.)
    3. iTunes should have shown a pop-up message about it found a iPod in recovery mode. Click OK, click your iPod from the sidebar and click restore. The iPod will show the apple logo for a while and iTunes will say "preparing iPod for restore" and then "waiting for iPod" this was the longest part of updates for me.
    4. iPod will reboot when restore is completed. When I update my iPod it one time showed the apple logo for one whole sync until it showed the slide to unlock screen, so do not worry. P.S if that does not work do a DFU mode restore ( I've been told DFU mode stands for device firmware update mode) I'm running out of room, so google it. Hope this helped ;)

  • Ipad 3 on 7.0.4 will not go past the passcode screen after bootup

    hi all.i have ipad3 on 7.0.4 and it willl not go past the passcode screen after bootup without restarting This happens immediately after i press the fourth digit of my passcode (yes the correct code is used) It happily sits at the initial lockscreen working seemingly perfectly giving me the usual notification etc. but as soon as i swipe the screen, bringing up the numeric keypad and enter the four digit pin the screen goes black and then it begins its bootloop scenario all over again. i would dearly like to fix this WITHOUT needing to resort to taking a chance opn IOS 8 yet because it seems to me that it should be avoided at the moment until someone resolves more of the many big issues people are complaining of currently, and in their wisdom apple have chosen to stop signing any ios 7 restores recently so i cannot restore or upgrade within the realm of IOS 7 its IOS 8 (the farce continues) or nothing. Thanks in advance

    Try a reboot press & hold power button & menu button hold both down until you see Apple Logo Then it may restart. Millions of people run ios 8 only a few having problems. Bsydd uk

  • How to create restore point in windows server 2008 service pack1

    hi i am bhaskar ... how to create restore point in windows server 2008 service pack1 and how to restore system from a restore point in windows server 2008 service pack1.. is this option available or not ? what is the difference between shadow copies and
    restore point ? instead of restore point we have this shadow copies option in windows server 2008 ?Bhaskar

    AFIK, Restore Points doesn’t exist in Windows 2008.
    Volume Shadow Copy option can be used to achieve:
    Creating consistent backups of open files and applications
    Creating shadow copies for shared folders
    Creating transportable shadow copies using a hardware provider — for backup, testing and data mining scenarios
    Quickly recovering and restoring files and data
    It is more like a file, data, application backup. 
    Santhosh Sivarajan | MCTS, MCSE (W2K3/W2K/NT4), MCSA (W2K3/W2K/MSG), CCNA, Network+ Houston, TX
    Blogs - http://blogs.sivarajan.com/
    Articles - http://www.sivarajan.com/publications.html
    Twitter: @santhosh_sivara - http://twitter.com/santhosh_sivara
    This posting is provided AS IS with no warranties, and confers no rights.

  • I have an Ipod touch 4th generation 8gb and it comes on but does not go past the apple logo

    I have an ipod touch 4th generation 8gb and it comes on but does not go past the apple logo.  What do I need to do?

    This problem happened to me a month ago. The way I used to fix it:
    1. Go it DFU Mode. For going into that, check this page.
    2. Connect your iPod to your PC which has iTunes and iTunes will detect your iPod in recovery mode.
    3. Press Shift + Restore if you have the .ipsw firmware file downloaded on your windows PC or just click Restore and follow the instructions to download the firmware file.
    4. Wait and finally you're done!

  • My phone will not load past the apple icon when trying to turn on. all it has on the screan is apple icon and a blank status bar. whats wrong? and what can i do?

    my phone will not load past the apple icon when trying to turn on. all it has on the screan is apple icon and a blank status bar. whats wrong? and what can i do?

    Hi, Just put phone in the recovery mode and restore to the factory settings. It should work.

  • I have a error message when i turn on my computer. AppleSyncNotifier.exe - Entry Point Not Found. The procedure entry point sqlite3_wal_checkpoint could not be located in the dynamic link library SQLite3.dll. Any thoughts?

    I have a error message when i turn on my computer. AppleSyncNotifier.exe - Entry Point Not Found. The procedure entry point sqlite3_wal_checkpoint could not be located in the dynamic link library SQLite3.dll.
    Any thoughts?

    Found this fix here which worked for me with a similar problem.
    https://discussions.apple.com/thread/3196594?start=0&tstart=0
    With Windows Explorer, navigate to your C:\Program Files\Common Files\Apple\Apple Application Support folder.
    Copy the SQLite3.dll that you should find there, navigate to the nearby Mobile Device Support folder, and Paste it in there also.
    Reboot and see if all is well.

Maybe you are looking for