Tungsten E2 can't input characters

I have a TUNGSTEN E2. I tried a hard reset to no avail. I can't in any characters into the unit via the soft keys. All I get are periods.
Thanks
Post relates to: Tungsten E2
This question was solved.
View Solution.

Have you tried pulling up an on-screen keyboard on your palm? Do you know how to do that?
Here are instructions for performing a hard reset.
A hard reset wipes everything off your palm. A hard reset is performed by holding down the power button while sticking something thin (your stylus, paper clip) into the back reset hole of your device. Keep your hand on the power button while you release the paper clip from the reset hole. The screen will now say "Palm Powered." Take your hand off the power button. You will now see a screen in 5 languages prompting you to erase all data from the palm. The screen will say "erase all data? Yes - up, no - down" and you need to click on the up arrow (silver button on the 5 way navigator on the bottom of the palm). This will erase all the info from your device.
Post relates to: Tungsten E2

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