Tungsten E2: On with a blank screen. Does not respond to resetting or to On/Off button.

Three times in the past couple of months my Tungsten E2 has appeared with a lit, completely blank screen. It does not respond to the On/Off button nor to resetting, either soft or hard. This is true whether nor it is connected to its charger.
By accident I discovered that I can recover by letting power run down. Eventually it shuts down. I then connect it to its charger; it recharges and recovers. All I lose, so far as I know, is the date and time.
I'd appreciate any suggestions for preventing this from happening in the future or for an easier and quicker way to recover.
Thanks,
- Alan
ps. I realize that there are several similar messages on these boards, but I didn't find any suggestions that worked for me.
Post relates to: Tungsten E2

Are you sync'ing the new device to the same username in Palm Desktop as an older device?
If you are, this will cause problems on the new device. When you sync the device, it saves the device settings, 3rd party apps, preferences, etc. in the backup folder in the username folder on the PC. When you sync the new device it copies the contents of the backup folder for the old device to the new device. This will cause corruption in the settings for the new device thus causing erratic behavior of the new device.
If you are, you may need to hard reset your device and rename your backup folder. Go to http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=887 and follow the directions to do a hard reset. Next before you hotsync your data back over you will need to rename your backup folder, to do that go here;
XP
C:\program files\palm or palm one\[hotsync username]\ and rename your backup
folder to backup.old
Vista
Start-->documents\Palm OS Desktop\[hotsync username]\ and rename your backup
folder to backup.old
Then hotsync to your current hotsync name and all your contacts, calendar,
tasks, and memos will come back over.
Show file extensions for XP or Vista
XP
If you can not view file extensions on your PC I would like you to open a
folder go to Tools-->Folder Options--> View (tab) and under show hidden
files and folders uncheck hide file extensions for known file types.
Vista
Open control Panel go to Folder Options--> View (tab) and under show hidden
files and folders uncheck hide file extensions for known file types.
Post relates to: Palm i705

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