TurboTax and Safe Mode Issues

Hi,
having issues with updates for TurboTax 2012 - the download of incoming updates doesn't work. Somewhere I read that a user had similar issues and got it working by booting into Safe Mode.
Tried it and it won't work. I shut down the computer. Start up again, immediately after chime pressing Shift and letting go when I see the Apple logo and spinning gear. Then I see a grey progress bar loading about 30% and then my screen goes black while still showing the cursor (which I can move) - but nowhere to click - no options. Only way to get out is by a hard reset. In the whole process I also don't see the words Safe Boot as mentioned on Apple site.
Any ideas why I can't boot into Safe Mode? I have repaired premissions.

Another thing.
I noticed the temp for iStat it says TOSHIBA .. instead of MAC...
is this normal?
(Picture attached)

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