Turbotax does not recognize my internet connection

I installed Turbotax 2010 from a CD and when I try to update it I get the following message: Error 42016: Unknown error
Further messages indicate that The Turbotax program does not recognize my internet connection. I do no t have this problem with other programs. Turbotax tells me it is a Comcast problem.
Comcast tells me my internet connection is fine.
I am at a loss.

I might have found a solution,that works for me with windows XP. First restart the computer and don't start up itunes. Open Norton Internet Security and click on Status and Settings. Then click on personal firewall and then click on Configure, and click on the Programs tab. Scroll through the list of programs until you have goten to Apple itunes. Change the interntet Access to Permit All. Once you have saved these settings start up itunes. That worked for me. Please tell me if this helps anyone.

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I might have found a solution,that works for me with windows XP. First restart the computer and don't start up itunes. Open Norton Internet Security and click on Status and Settings. Then click on personal firewall and then click on Configure, and click on the Programs tab. Scroll through the list of programs until you have goten to Apple itunes. Change the interntet Access to Permit All. Once you have saved these settings start up itunes. That worked for me. Please tell me if this helps anyone.

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`
Moderator's note: We amended the subject as the post was moved to the appropriate folder.
Solved!
Go to Solution.

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Turbotax does not recognize my internet connection

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