Turkish character problem in business explorer excel

in my query there are columns which have turkish characters but they are not displayed correctly instead of it ,"?" question mark character appears in Excel .
old queries that already created before mine display turkish character correctly.
What is the settings that i missed?
what can the reason be ?
Thanks alot.

Thank you for reply Raj,
But the problem does not depend on uploading or downloading excel file. When I upload/download an excel file from the report list or when I use FM gui_download for inserting rows into excel file that runs perfect. When I open excel file, I can see all Turkish characters well.
The problem is that I composed a program which sends an e-mail with excel attachement to receipents automatically. After converting internal table to excel file in the program lines, I uses FM SO_DOCUMENT_SEND_API1 with the parameters as below:
CALL FUNCTION 'SO_DOCUMENT_SEND_API1'
       EXPORTING
            document_data              = w_doc_data
            put_in_outbox              = 'X'
            sender_address             = ld_sender_address
            sender_address_type        = ld_sender_address_type
            commit_work                = 'X'
       IMPORTING
            sent_to_all                = w_sent_all
       TABLES
            packing_list               = t_packing_list
            contents_bin               = t_attachment
            contents_txt               = it_message
            receivers                  = t_receivers
While debugging, I can see TR characters well before posting " t_attachment" in FM .After running the FM and posting the e-mail the problem occurs. When I check the excel file in SOST t-code making display , I cannot see TR characters properly as mentioned above. I hope the problem description is clear.

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