Turn off Find my iPhone for previous owner?
I purchased my iPhone on eBay from someone selling theirs a week ago. Today I received a message from them, asking that I turn off "Find my iPhone" for an hour so he can switch his iTunes account. Has anyone heard of this before?
I suggested that he log into his iTunes account to remove it from his account, but his reply was that Apple support told him to do this.
Is there any possible harm that can come from me turning this setting off for an hour?
DON'T DO IT. Assuming that the phone is not still locked to his account, there is no possible reason that you would have to log out of your Apple ID for him to do anything for his.
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I forgot iphone 4 passcode and I cant restore when connected to my computer. I get a message that says cant restore until I turn off find my iphone for the device, but I did go into icloud and erased the device. help plz!
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You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
You can restore from a backup if you have one from BEFORE you set the restrictions passcode.
Also, see iTunes- Restoring iOS software. -
How to turn off "Find my iPhone" for broken phone before passing it to repair services?
My wife's iPhone 5 is broken (water damage) and would not even switch on. We have an insurance, so it is going to be repaired. However, the repair agency advised us that we have to turn off the "Find my iPhone" function for this phone before we pass it to them for repair.
The problem is that the phone does not turn on at all, so there is no way to turn the feature off directly from the phone. It was possible to remove it from iCloud, but from what I understand it still does not switch "Find my iPhone" off.
Repair agency told us that we have to delete the Apple ID profile completely in order to make the phone repair-able. Is that correct? Is there no other way? I am afraid that if we delete the Apple ID profile, then all the purchased apps will not be accessible any more. Also this ID is in use by other devices (Mac Mini, iPad) so that's not exactly the ideal situation.
Please advise.
Thank you.I do suspect that they will not be really repairing. However, I was told what I was told, and I just would not like to end up in situation when an iPhone gets comletely locked if they manage to fix it somehow but then it would lock-out because I did not remove it from "Find my iPhone".
I could remove the phone from the account already (as the page you refer to suggests). Will that be sufficient? Erasing it is not possible because it is switched off. -
My iphone suddenly stops working and asked for activation required. I did restore it thru itunes but it asks me to turn off "find my iphone". How can i disable "find my iphone" if i can open the iphone itself. please help me.
My iphone 5 suddenly stops working and asked for activation required. I did restore it thru itunes but it asks me to turn off "find my iphone". How can i disable "find my iphone" if i can't open the iphone itself. please help me.
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I just turned off Find my iPhone after hearing about the hacking in Australia. I got an email from Apple saying: your Apple ID and password will no longer be required for someone to erase, reactivate, and use your iPhone. Does this mean that anyone can have access to my iPhone? I still have to put my passcode in.
What that means is the activation lock does not operate if you did what you said you did. Bottom line, turn it back on. That will then require anyone trying to use the device to have yoru Apple ID and password.
Barry -
hi i recently buy iphone 5 from my frinde and i did not turn off find my iphone then i restore it now for active need the apple id and i do not have that what am i should to do?
saman666 wrote:
the guy i bought the iphone is not available and i can not find him
Then you have wasted your money. -
How do I delete iCloud account to change apple id, when iCloud demands password from defunct account to turn off Find my iPhone? I read all the replies that ignore this gotcha.
Hi tony.vidmar,
The article linked below details a number of troubleshooting steps that can help get signed out of your old iCloud account on your iPhone.
If you're asked for the password to your previous Apple ID when signing out of iCloud
https://support.apple.com/en-us/HT203828
Regards,
Allen -
How to turn off find my iphone without knowing icloud password
I just bought an Iphone 6+.
Backed up data and settings from old Iphone 5 onto Itunes and used Restore on new Iphone 6+ but contacts from old phone did not appear on new phone.
Tried backing up data from old Iphone 5 again onto Itunes. However, when I tried to Restore again on Iphone 6+, I got a message saying I need to turn off Find my Iphone. Unfortunately, Iphone requires Icloud password in order to turn off Find my Iphone feature and I am locked out of Icloud due to too many failed attempts. I also cannot use the Icloud account associated with the old Iphone 5 as I cannot remember the answers to the security questions and I do not think I entered an alternate email address.
Anyway, short of wiping my new Iphone 6+, is there any way of turning off the Find My Iphone feature without keying in a icloud password?
On another note, I tried erasing all data and settings but could not because I had to key in a Restrictions passcode and I do not even know how a Restrictions passcode even got into my new Iphone 6+!. 1 way I am trying now is to key in my normal passcode wrongly more than 10x so that whole phone will be wiped but I am now at the stage where I have to wait 1 hr before entering another wrong passcode.
If anyone knows how to contact Apple so that I can ask them to reactivate my icloud account so that I can try some more passwords, that would be helpful.Try this support document for information on how to contact Apple and account security. Apple ID: Contacting Apple for help with Apple ID account security
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My iPhone 4 screen stopped working. The phone is still on but the screen is not working at all, it is juts black. I was told restoring my phone might solve this problem so i plugged it into iTunes. When I click on the restore iPhone button a message popped up saying I needed to turn off 'find my iPhone' in phone settings for the restore to be go ahead. Problem is I cant access my phone!
I went onto my cloud account to see if i could do it from here but it doesn't seem to be doing anything. Any ideas?From your iCloud account, you can go to Find My Phone and remove the iPhone from your devices list which will release it, or you could do a remote erase of the iPhone from iCloud.
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How do i turn off "find my iphone"?
my phone is in for repairs and the shop say that I have to turn off "find my iphone", because otherwise they can not make it. How do I turn it off when I'm on computer?
Hi josegrøn,
Apple Help says:
Remove an iOS device or Mac on which you can’t turn off Find My iPhone
If you can’t turn off Find My iPhone on the device, turn off the device so it goes offline, then remove it from Find My iPhone on iCloud.com.
Turn off the device.
Sign in to icloud.com/#find on another computer with your Apple ID (the one you use with iCloud).If you’re using another iCloud app, click the app’s name at the top of the iCloud.com window, then click Find My iPhone.
Click All Devices, select the offline device, then click Remove from Account. If you don’t see Remove from Account, click All Devices again, then click the Delete (x) button next to the device.
Regards,
Vince -
I have another account that i can't delete off my phone because lost my recovery key and password. How do i get rid of this account? it will not let me turn off find my iphone and delete account. Can anyone help?
Hello aweirandyski.1975,
Thanks for using Apple Support Communities.
From what you're describing appears to be Activation Lock, a security measure provided by Apple that makes it harder for people to use a lost or stolen device. You will need to enter the password for the Apple ID the device is prompting you for.
iCloud: Activation Lock
http://support.apple.com/kb/PH13695
Take care,
Alex H. -
Selling phone didn't turn off find my iPhone
HI. Got a 6 and selling my 4S, so I reset it to factory and pitched the SIM card two days ago.
IT's already updated to iOS 8.0.2.
ignorant! Forgot to turn off Find my iPhone before reset. And I'm supposed to ship it across America tomorrow! The buyer would have a brick if he wouldn't have my iTunes password. Sure don't want to give that to a stranger!
So, i went into iCloud.com and removed the phone from that account.
Then I turned it on, went through the preliminary set up process, reconnected to wifi, but got an error message that i must insert a valid SIM to proceed. Staff at my local AT&T store said I don't need a sim; I just needed to get on wifi to get back into find the iPhone, turn it off, and good to go.
What to do now? Only way out is buy a new SIM?
Thanks for help!Thank you. I probably should have hit the Correct Answer button, but I haven't actually tested the solution by ensuring that the phone can be safey activated by the new user.
For sure he must get his own SIM. I was just concerned that Apple's newest theft safeguards have added a new layer of tethering between icloud and a phone's hardware identity, such that, even though it's been erased successfully, it's still tethered to the old account and prevented from being activated with a new account unless find my iphone was formally turned off prior to erasure.
Over worried. The 'tethering' just prevents the erasure in the first place. I entered the password back then already, so the phone should be good to go for the new buyer.
Thanks again. This forum and you experienced people are a god-send. -
How to turn off Find My Iphone when screen is black?
Hi all, I have an Iphone 4s and the screen has gone black. I have tried to restore thorugh itunes but i have to turn off Find my iphone through setting on my iphone before i can - but I can't. I have tried deleting the account through icloud.com but that hasn't worked eitheir. Can any one help? Thanks
According to Apple support, you cannot remove the phone on the device list under "find my iphone" until you turn it off and it goes offline. (It also says the device will go back on "find my iphone" when it goes online again, which seems to mean you can successfully remove it, but as soon as you turn it back on it will be back on the list, and thus you will not be able to restore it.) It's a bit of a conundrum. In my case I couldn't for some reason turn off my phone with the home/sleep buttons - nothing happens, the phone stays on. While on a chat with Apple support, they got my iphone offline (I was able to turn it off by pressing the sleep button and swiping where the red "turn off iphone" arrow would have appeared) and removed it from "find my phone", but when I reconnected to itunes it turned on and reappeared in the "find my phone" list. Luckily, the screen suddenly appeared (it had done this several times yesterday, just briefly), so I was able to turn off "find my device" from the phone. I was then able to restore. Unfortunately, this does not answer the question of how to remove the device from "find my iphone" and keep it off while connecting with itunes to restore (unless you have my good fortune of having the screen suddently reappear). Apple support seemed puzzled that it had reappeared on the device list under "find my iphone". Time will tell whether the restoration fixes the blank screen issue.
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I turn off find my iphone but icloud activation lock still on
i have set up my icloud on iphone 4s 16gb ios 7.0.6 and then i check to my icloud account my device is listed on find my iphone, then i turn off find my iphone in the iphone it asked for password and confirmed that find my iphone is off, i checked it again on my icloud account on the website my device not listed anymore, and then i checked through icloud.com/activation lock put my serial but it said find my iphone still on, then i tried again to turn on FMI confirmed is on then i checked again on my icloud account the device listed there, i turn off again the device dissapeared, check again the activation lock still on, i want to update to the latest ios this is really confusing, my wifi is greyed out cause of updating to ios 7.0.6 but another problem start with find my iphone, how can i solve this
thank you for your replied but i've already tried that also but still the same activation lock still on, wifi i,ve tried every methodes still greyed out i think my last option is to updating but i'm worried about find my iphone, i see this log files maybe someone knows what it means
Apr 22 21:14:39 iPhone BlueTool[5471] <Critical>: BlueTool timed out! Exiting...
Apr 22 21:14:39 iPhone com.apple.launchd[1] (com.apple.BlueTool[5471]) <Error>: (com.apple.BlueTool) Exited with code: 1
Apr 22 21:14:42 iPhone dataaccessd[100] <Notice>: 0x1562d1c0|DA|Note |The token registration connection failed to load for account ID F01B5BC9-3C3C-48B2-9E64-47C7C2994CFE: Error Domain=NSURLErrorDomain Code=-1001 "The request timed out."
Apr 22 21:22:35 iPhone accountsd[90] <Notice>: 2015-04-22 21:22:35.914 accountsd[90:44451]: Account F01B5BC9-3C3C-48B2-9E64-47C7C2994CFE did not present a password and we could not authenticate the SOS circle: (null) -
How to turn off "find my iphone" when all the buttons are disable about on/off in my icloud account?
MY APPLE ID AND ICLOUD ACCOUNT HAVE BEEN HACKED COUPLE OF MONTHS AGO. ALL THE CONTENTS OF MY IPHONE HAS REMOVED. SO I HAVE RESTORED MY IPHONE BY USING MY OLD BACKUP. AND MY OLD ICLOUD ACCOUNT HAS RESTORED TO MY IPHONE AGAIN BUT THERE WAS NO ICLOUD ACCOUNT WITH MY EMAIL BECAUSE IT'S BEEN HACKED AND MY APPLE ID HAS BEEN SWITCHED TO HACKER'S EMAIL. SO I WAS NOT ABLE TO DELETE ICLOUD ACCOUNT, TO TURN OFF FIND MY IPHONE OR TO ERASE MY IPHONE. SO I M NOT STILL ABLE. I MEAN ALL THE BUTTONS IN MY ICLOUD ACCOUNT ARE DISABLE TO TAP. I WANNA ERASE MY IPHONE OR ERASE THE ICLOUD ACCOUNT.
PLEASE HELP ME!!!!
WAITING FOR YOUR RECOMMENDATIONS...According to Apple support, you cannot remove the phone on the device list under "find my iphone" until you turn it off and it goes offline. (It also says the device will go back on "find my iphone" when it goes online again, which seems to mean you can successfully remove it, but as soon as you turn it back on it will be back on the list, and thus you will not be able to restore it.) It's a bit of a conundrum. In my case I couldn't for some reason turn off my phone with the home/sleep buttons - nothing happens, the phone stays on. While on a chat with Apple support, they got my iphone offline (I was able to turn it off by pressing the sleep button and swiping where the red "turn off iphone" arrow would have appeared) and removed it from "find my phone", but when I reconnected to itunes it turned on and reappeared in the "find my phone" list. Luckily, the screen suddenly appeared (it had done this several times yesterday, just briefly), so I was able to turn off "find my device" from the phone. I was then able to restore. Unfortunately, this does not answer the question of how to remove the device from "find my iphone" and keep it off while connecting with itunes to restore (unless you have my good fortune of having the screen suddently reappear). Apple support seemed puzzled that it had reappeared on the device list under "find my iphone". Time will tell whether the restoration fixes the blank screen issue.
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