Turn off I Message from broken phone

My wife broke her I phone, and replaced it with a Samsung.  However, when me and other I Phone users text her, she does not receive messages.  It appears that her broken phone was setup on I-message, and that is why she is not receiving them.  However, I don't know how to turn off I-Message on the broken phone.  All of the instructions I can find require you to do it on the phone, but the phone no longer works.  I also found where you can do it if she setup a profile, but she never did.  Any help would be appreciated.

Read here under "No Longer Have iOS Device":
http://support.apple.com/kb/HT5661

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