Turn Telstra Online Security features on or off

Step 1
On the Telstra Online Security dashboard select the Computer Protection icon
Step 2
Click on the Computer Protection icon. This will expand the product dashboard to offer more options.
Step 3
Next to the computer protection heading will be the Settings button. Click on this to open the Settings dialog box. By default, the Antimalware Settings page will pop up. Here you can select your profile for antimalware protection. Setting this to Off will disable Telstra Online Security's antimalware protection. Likewise, setting it to Always on or Prompt will enable it:
Step 4
To change settings related to Telstra Online Security's firewall, select the Firewall Settings page from the left-hand menu. Here you can choose to either disable or enable Telstra Online Security's firewall features.
Step 5
Once you are finished adjusting your settings, select OK to close the settings screen.
If you want to shut down the Telstra Online Security on your computer:
Step 1
Right click on the Telstra Online Security icon in the windows taskbar.
Step 2
Click Exit and you will be presented with a prompt asking if you are sure you want to exit. Click on yes. You will then be prompted to enter your Telstra email and password to confirm your request. After these have been entered Telstra Online Security will close.
Please Note: Your computer will now be unprotected from any threats which you may encounter on the internet or on your computer. It is recommended you enable Telstra Online Security to help protect your computer and your Internet experience.

Re: Turn Telstra Online Security features on or off
I am connected to the Internet via cable and the modem provides Wi-Fi connection. I have given access to the Wi-F to my grandkids lap top & smart phone. They are using all my data. How do I block them? I don't wish to take them off just block them when the usage is high i.e can I turn the Wi-Fi on and off as and when I want to.

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Install and activate Telstra Online Security

We recommend you keep Windows up-to-date at all times so your computer stays fully protected. It's best to check if: Windows needs to be updated before you start your Telstra Online Security installation as you may need to restart your computer if Windows requires updates.
Installation
The Telstra Online Security Installer now supports installation from any browser. You'll then be prompted to 'Save' and then 'Run' a small file which will launch the installation wizard.
Step 1
Once the installer opens Click 'Next' and the Installation Wizard will check your computer to ensure its compatibility with Telstra Online Security. Your computer must meet the Minimum System Requirement in order to proceed with the installation.
Step 2
If you have other commercial security software solutions installed, these may potentially conflict with Telstra Online Security and you may be prompted to remove it, or the installer may offer to remove it for you:
Step 3
If Telstra Online Security is already installed on your system, you may be prompted to remove it if it can't be updated by the installer.
Step 4
Press 'Next' and the installer will automatically begin downloading the necessary components for the installation of Telstra Online Security. Once the components are all successfully downloaded the installation will automatically begin.
Step 5
After the Installation is complete, you'll be asked to restart your computer
Activation
After restarting, you'll be presented with a dialog box asking you to enter your Telstra email address and password, in order to confirm your identity and validate the installation
Please Note: Your Telstra email address and password are used to lock and unlock your Telstra Online Security settings. Once you've entered this information, select 'Next'. Telstra Online Security will launch and begin protecting your computer. It will automatically run an update check to ensure your computer is updated with the latest protection.

Re: Install and activate Telstra Online Security
Trying to follow the emailed instructions to load Online Security onto a new HP Pavilion with Windows 8.1 .
When I load Online Security and re-start, it returns to the download routine and tells me there is an old version that needs to be removed. It goes into an endless loop of removing/re-installing/re-starting.
When I try to load Safe Browser it locks the computer after indicating approximately 75% complete. I tried several times. On one occasion I had to "REFRESH" the laptop and this re-initialised the computer, taking me back to the initial set-up of the device.
The instructions appear to be out of date.

Manage Telstra Online Security Parental Controls

If you find the BigPond Parental Controls profile you are using is no longer working well for your family, you can change your protection quite easily either from within the BigPond Security console on your computer, or from My Telstra Security.
Logging into Parental Controls from My BigPond Security
Step 1
From a computer which has Telstra Online Security installed Log into My Telstra Online Security. You'll need your Telstra Username and Password. Click on the Parental Controls module to open the options and click "Launch".
Step 2
Click on the Parental Controls tab at the top of the screen then Manage Your Policies and then Click "Edit":
Step 3
Enter your Telstra Online Security username and password.
Step 4
Choose the profile you would like to your protection to be.
Step 5:
Click Continue. Now all your computers which use Telstra Online Security Parental Controls default protection are now protected by that Profile.

The information is wrong
there is no telstra security link, its garbage. you click the highlighted links and it just takes you to the telstra home page, no security link or tab in sight. been on the phone for 15 mins now and being redirected again to someone who can help. this is pathetic, its to difficult and convoluted to set this up. I bet thats why so few parents do it, you the service provider this is a big issue

Manage Telstra Online Security account

Log into MyBigPond, using your BigPond email address and password if you want to do the following:
If you want Telstra Online Security to protect more than one computer click on an Orange Install button.
If all your licenses are in use, you can hover over the green button to get more information about the install.
If you wish to protect another different computer but all the licences are green, press a green button to reset and install on this computer
If you need to change your payment details, change from paying monthly to paying one year in advance, change how you pay your subscription fee, switch from Credit Card to Telstra Bill or correct your Credit Cards details if they have changed
If you want to upgrade from BigPond SafeCentral to BigPond Security.
If you want to cancel your service, use the unsubscribe button to unsubscribe from BigPond Security.

Re: Manage Telstra Online Security account
I want to know if Telstra online security is active on my account or any other active antivirus software. It tells me it DOES but I often receive pop-ups that tell me it's expired or inactive. I never click on the pop-ups for fear they are actually malware.
I want to know if my computer has any malware that may effect it.
I tried to access your free malware scan but couldn't find anywhere to activate it - just information about it.
0423764776
[email protected]

Troubleshooting tips for installing Telstra Online Security

Following are some common scenarios you may encounter while installing Telstra Online Security.
Possible active x issues
When Clicking on the ActiveX download bar, I see the option "Run add-on" instead of "Install ActiveX"? This occurs if you have previously installed or attempted to install BigPond Security on this computer. Because the Active X component is already installed you can choose the option "Run Add-on" to progress with the installation.
When I click to download the ActiveX component, I am taken back to the beginning of the installation Wizard.
This occurs when your browser has installed the ActiveX component, but cannot run the newly installed Active X component and needs to refresh itself. Continue with the Installation Web Wizard if you have been directed back to the first page.
Other known issues
Whilst installing Telstra Online Security you may experience issues which can cause the Windows Based Installation Wizard (WBIW) to fail.
Fail to load ActiveX download bar
WBIW freezes during System Check Stage
Fails to download Telstra Online Security components
General Internet Explorer error messages during WBIW
Perform Windows Update and remove conflicting software
Prior to trying any of the solutions please ensure you have:
Completed the Windows Update process, and
Removed any conflicting 3rd Party applications.
Resolving Issues
You should only perform the following for issues which cannot be resolved by updating Windows and removing conflicting software:
Step 1
Please download the file FixIE.bat file (Registers Internet Explorer and MSXML files needed by the Web Installer)
Step 2
Close all opened Internet Explorer windows
Step 3
Double click the FixIE.bat file
Step 4
Re-launch Internet Explorer application, and follow previously used link to launch the Telstra Online Security WBIW and follow required steps.

It doesn't address what I needed help with
When accessing Big Pond Security through Telstra My Account, the computers I had downloaded Big Pond Security to used to be identified by name. Now only told I have downloaded to 4 computers, with 4 icons, but nothing to identify which icon belongs to which computer.Decided to rename the computer I am currently logged into, and reinstall. Do that but then do not have product key.

Customers Online Security Feature?

We have a situation in our company. In OCO, a user can query all the Customers in the database. We are planning to allow our Partners to log into our OCO instance to enter in their customers information. Does OCO have a feature that will prevent a client from seeing another clients customer lists?

HELP please... doesnt Oracle Answer these forums?

Upgrade Telstra Online Security for additional protection

If you need to protect more than one computer, you might need to upgrade your account. You can choose to pay to protect yourself for another 12 months if you like, however it isn't required as long as your account is currently active.
Visit My BigPond
If you are protecting a new computer Press Upgrade on one of the available licences
Click Accept to take a 12 month subscription or Ask me again later to proceed straight to the installer
If you wish to protect your family with Parental Controls or Safe Social:
Visit My BigPond
Click Safe Social or Parental Controls
Click Accept to take a 12 month subscription or Not Now to proceed straight to the other service
If you are currently in a Minimum Term
The minimum term of your existing subscription will end on the date you accept the paid upgrade,
A new minimum term will start from the date that you complete your upgrade,
Your new upfront payment will be the standard charge less the following amount: Your original payment X number of months remaining in your minimum term /Total number of months in your minimum term.

It doesn't address what I needed help with
I am waiting on prepaid broadband to be activated, order number 1-363897313044 and it has been nearly 24 hours. It is a new service so why the delay, which will probably impinge on the data usage at the backend?

HT201365 I like the additional security features but don 't want to type in a password every time I use my phone. How can I turn off the requirement for a password but leave "Find my Phone" active?

I like the additional security features but don 't want to type in a password every time I use my phone. How can I turn off the requirement for a password but leave "Find my Phone" active?

Settings>General>Passcode Lock...enter your passcode, then: Turn Passcode Off.

IOS 7 How do you turn off the security feature that requires me to type in my password everytime I use the phone?

IOS 7 How do you turn off the security feature that requires me to enter my 4 digit password everytime I use my phone?

Hi puravidamaine,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
If you know your passcode, here are the instructions to turn it off:
iOS: Understanding passcodes
http://support.apple.com/kb/HT4113
If you don't remember your passcode, follow these instructions:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/HT1212?viewlocale=en_US
Cheers,
- Judy

Online security - Calling Features

I am concerned that phone Calling Features can be viewed and changed online without any security requirements.
The Sticky posting "Easier ways to order phone handsets & calling features" provides a link for "Ordering calling features online". The "Change Your Calling Features" button on this page only requires a phone number and postcode to be able to view and change the calling features for that line. The only security feature is a check-box "I confirm I am the account holder"! No MyBT registration or Account Number is required. If any changes are made, all that is requested is an email address, which is not verified.
This process strikes me as being open to malicious use. Phone numbers and postcodes are easily associated. The "Start Your Order" page even provides a handy "Don't know postcode" link! This seems to be all that is required to (for example) turn off caller ID or Answer 1571, or sign up for calling features packs on any phone number you like.
Do you not think that perhaps a bit more security is required on this process?

Sometimes the sticky posts can end up on different boards.
Your problem relates to the security on My BT, and hopefully one of the forum moderators will provide you with a reply, as one of them posted the sticky.
This is only a customer to customer forum.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Turn Windows Features on or off Application Development Features

I am having an issue where the windows features under Internet Information Services/World Wide Web Services/Application Development Features will not install. Specifically those which are clicked on when one clicks on ASP.NET. All necessary versions
of ASP.NET are installed. IIS 7 is installed.
In the Event Log there are two errors which are shown in conjunction with this problem.
1. Unable to install counter strings because the SYSTEM\CurrentControlSet\Services\ASP.NET_64\Performance key could not be opened or accessed. The first DWORD in the Data section contains the Win32 error code.
The error code is: 020000000E0E0000
2. Installing the performance counter strings for service ASP.NET_64 (ASP.NET_64) failed. The first DWORD in the Data section contains the error code.
The error code is: 02000000C9120000
I am thinking that the performace key is somehow not accessable due to some security feature.

Jerry and Andre,
I too was receiveing these errors in my event log regarding iis and ASP.NET:
1. Unable to install counter strings because the SYSTEM\CurrentControlSet\Services\ASP.NET_64\Performance
key could not be opened or accessed. The first DWORD in the Data section contains the Win32 error code.
The error code is: 020000000E0E0000
2. Installing
the performance counter strings for service ASP.NET_64 (ASP.NET_64) failed. The first DWORD in the Data section contains the error code.
The
error code is: 02000000C9120000
I
am thinking that the performace key is somehow not accessable due to some security feature.
I wanted to let others know that I have confirmed Jerry's solution works. Simply turn off and on IIS in Windows Features. :) Thanks, Jerry!!!

Solved : Turn Windows features on or off is blank or empty while opening

Successfully solved : Turn windows features on or off blank fix
If you are going to enable or disable or installing any feature in windows 7, you have to do the setup through “Turn Windows features on or off” in
Programs and Features.
When you click on it, Windows Features dialog will appear asking you to “Please wait” and it will start searching for a list of windows features such
as games, indexing service, internet information services (IIS) and etc that you can turn on or off. Windows Features is actually pretty much the same as Add/Remove Windows Component in Windows XP. You can also run Windows Features by typing optionalfeatures.exe
at run or command prompt.
ISSUE:
In Windows 7 while going to enable “ Turn Windows features on or off “ in programs and features left side option the dialog it will be came out empty
or blank.
Normally you can able to see “please wait” initially after it tries to list out all the features, but if the machine having issue then it totally shows blank.
For this issue Microsoft has created a knowledge base 931712 to acknowledge the problem and also provided 2 solutions to resolve this issue. but this solution is didn't work & it will not rectify this issue.
SOLUTION:
Download System Update Readiness Tool from Microsoft and install the machine. Please select OS compatible package(OS & supporting bit
version) and download the file.
Article page: http://support.microsoft.com/kb/947821?wa=wsignin1.0
Download Link : http://www.microsoft.com/en-us/download/details.aspx?id=3132
Tool Name:
System Update Readiness Tool for Windows 7 (KB947821) [November 2012] - Windows6.1-KB947821-v25-x86.msu
(System Update Readiness Tool fixes Windows Update errors in Windows 8, Windows 7, Windows Vista, Windows Server 2008 R2, and
Windows Server 2008)
once successfully installed then you can go to >control panel >programs and features > and click the left side option “ Turn Windows features
on or off” and check.
If it’s not again listed please restart the machine then check.
After it will work fine.
This is what I faced and fixed this issue after long way through Google help.
If this post was helpful to you please login this site and vote for me.
Thanks & Regards,
D. Jagadish

Dear All,
Thank you very much given good suggestion to me, I'm traded to follow above given steps but not yet resolve. Please help.
Download and installed your given
Windows6.1-KB947821-v33-x86
patch file
Still it’s showing white page while trying to click on
Turn windows features on or off.
Thanks & Regards
Veerababu

I am English but I live in Spain. when I try to download an app now, as well as my password i get asked to complete a security question from a list. The problem is the list is in Spanish. How can I turn this additional security off

I am English but I live in Spain. when I try to download an app now, as well as my password i get asked to complete a security question from a list. The problem is the list is in Spanish. How can I turn this additional security off.
Please note: I dont speak Spanish.
Please HELP

You can't turn it off.

Turn Windows Features on or off presents empty

Hi,
We are using Windows 7 32 bit enterprise edition and. Turn On and Off feature is empty. I have run System readiness tool and that did not fix the problem.
Please help to solve the issue.
Regards,
Boopathi S

Hi
Please try the belwo
Download System Update Readiness Tool from Microsoft and install the machine. Please select OS compatible package(OS & supporting bit
version) and download the file.
Article page: http://support.microsoft.com/kb/947821?wa=wsignin1.0
Download Link : http://www.microsoft.com/en-us/download/details.aspx?id=3132
Tool Name:
System Update Readiness Tool for Windows 7 (KB947821) [November 2012] - Windows6.1-KB947821-v25-x86.msu
(System Update Readiness Tool fixes Windows Update errors in Windows 8, Windows 7, Windows Vista, Windows Server 2008 R2, and
Windows Server 2008)
once successfully installed then you can go to >control panel >programs and features > and click the left side option “ Turn Windows features
on or off” and check.
If it’s not again listed please restart the machine then check.

I purchased an iphone 4s secondhand but now i find that the person has a security feature still locked onto the phone and they are not responding to my message. Is there any way to resolve this problem.

How do I resolve an issue with a secondhand phone purchase that has a security feature link to it and it hasnt been removed therefore I cant use the phone.

Hi paisley,
Sorry, there is no way around the Activation Lock. You either need to contact the original owner and get them to turn off Find My iPhone and wipe the phone from their iCloud account, or you need to return it to the seller.
Sorry,
GB

Turn Telstra Online Security features on or off

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