Turning off Interleaving

Hi
I contacted BT over live chat last week to turn off Interleaving and was told that it would be done within 5 days but it has not happened. I am hoping the mods can help me with this. The connection has been solid since I fitted the i-plate, now I want to try it with Interleaving off for a lower ping (for gaming). Here are the line stats etc:
Line state: Connected
Connection time: 6 days, 20:52:06
Downstream: 7.938 Mbps
Upstream: 448 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 17.7 dB / 27.0 dB
Line attenuation (Down/Up): 12.8 dB / 6.5 dB
Output power (Down/Up): 18.0 dBm / 12.1 dBm
FEC Events (Down/Up): 354 / 0
CRC Events (Down/Up): 0 / 0
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 0 / 0
Error Seconds (Local/Remote): 7 / 1
Best Effort Test: -provides background information.
Download Speed
6.94 Mbps
0 Mbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 6.94 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps

stats look really good with max connection speed for adslmax
the mods will post a contact us link and arrange to change latency to fast  
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

  • I would like to ask BT to turn off interleaving. W...

    Hello,
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  • Can I turn off interleaving

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    1. Product name: BT Home Hub
    2. Serial number: +068534+NQ43601555
    3. Firmware version: Software version 4.7.5.1.83.8.130.1.17 (Type A) Last updated Unknown
    4. Board version: BT Hub 4A
    5. ADSL uptime: 1 days, 10:01:44
    6. Bandwidth: 448 / 8128
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    8. Broadband username: [email protected]
    9. BT FON: Yes
    10. 2.4 GHz Wireless network/SSID: BTHub4-KR5T
    11. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (Recommended)) 20 MHz, WPS enabled
    12. 2.4 GHz Wireless security: WPA and WPA2
    13. 2.4 GHz Wireless channel: Automatic / 6
    14. 5 GHz Wireless network/SSID: BTHub4-KR5T
    15. 5 GHz Wireless connections: Enabled (802.11 n 40 MHz (Recommended)) 20/40 MHz, WPS enabled
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    17. 5 GHz Wireless channel: Automatic / 40
    18. Firewall: Default
    19. MAC Address: c8:91:f9:6f:54:d2
    20. VPI/VCI: 0 / 38
    21. Modulation: G.992.1 Annex A
    22. Latency type: Interleaved
    23. Software variant: -
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  • Request: Turn off interleaving.

    Hi would there be a chance of someone telling me how to get Interleaving turned off on my broadband?
    I submitted a support ticket through the contact us section. Recieved a call back and spent 20 minutes trying to explain what interleaving was to the person on the phone. Didn't manage to get any help other than try changing your wireless channel, which wouldn't help anything.
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    Here are my router stats.

    the mods will help change latency to fast  on your long line that may well make you line unstable and if so then the DLM will automatically change latency back to interleaved   mods will post a contact us link 
    After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Possible to get interleaving turned off?

    Hi, is it possible to get my interleaving turned off because as a gamer, the ping is too high. I don't mind the bandwidth loss.
    Thanks
    Josh

    http://community.bt.com/t5/BB-in-Home/how-to-turn-off-interleaving/td-p/74375
    the search facility is very good
    [email protected]
    http://community.bt.com/t5/Forum-Guidance-Ideas/Top-Tip-4-How-to-use-Search-in-the-community/m-p/675...
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Ridiculous! Cannot get interleaving turned off.

    Hello all
    I have been forced to register here out of sheer frustration and a final hope of actually getting something done. I have been calling the call centre in India since the 8th of April asking for Interleaving to be turned off on my connection and for me to be back on fastpath. I have been on fastpath for the last two years and didn't ask for interleaving to be turned back on!
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    If you are not an avid online gamer then you will be better with the interleaving turned on it will give you a more stable connection if you want it turned back to fast then use this link and ask the mods to get it changed back http://bt.custhelp.com/app/contact_email/c/4951
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Getting Interleaving Turned off

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    Solved!
    Go to Solution.

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    1. Product name:
    BT Home Hub
    2. Serial number:
    *REMOVED*
    3. Firmware version:
    Software version 4.7.5.1.83.8.130.1.17 (Type A) Last updated 18/09/14
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    *REMOVED*
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    *REMOVED*
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