Tutorial help with Creative Cloud

How do I get tutorial episodes to play?

Hi John.  I’m a brand new user of Creative Cloud, I signed up today, and when I try to run a tutorial, all I get is a black window where I think the tutorial should play.  I’m using Windows 7 (64-bit) and Firefox is my browser.
James

Similar Messages

  • Need Help with Creative Cloud Install

    Have attempted several times to install creative cloud, however continue to get a failed install message with code or reason why.  Working on Mac Desktop, OSx 10.9.1.  Any assistance would be appreciated.

    Hi regoronivert,
    Welcome to Adobe Forum,
    Please try installing in the root user account and check.
    or
    You can try reinstalling Adobe application manger. Go to HD>library>application support>adobe>caps and rename the caps folder.
    After renaming this folder, go to USER library>application support>adobe>OOBE and rename OOBE folder as well and install Adobe application manager from below link. it should work fine.
    http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
    Please check the link below for resolution.
    http://helpx.adobe.com/x-productkb/global/mac-os-mavericks-compatabili ty.html
    Let us know if it helps.
    Regards,
    Rajshree

  • Need Help With Creative Cloud

    So when I was a young child around 14 I made a fake email to use creative cloud with. I then used the free trial of fireworks. A few years later when I actually need an Adobe Account I try downloading the creative cloud but when it opens it says i need to verify with my fake email not my new one.

    Change Account https://forums.adobe.com/thread/1465499 may help
    -wrong email https://forums.adobe.com/thread/1446019

  • Need help with Creative Cloud & Opening Illustrator

    I recently purchased/downloaded Illustrator 6 and Photoshop through the Creative Cloud.  It looks like I properly got Photshop into the programs, but not Illustrator.  When I look it shows that I downloaded Illustrator, yet I cannot find the icon for it in programs.  When I go into my control panel, programs and click on the icon it only asks if I want to uninstall.  All I want to do is open the illustrator program to create some art.  Where do I go?

    You are welcome, Arlene.
    With regard to the failure to find and open, you may (also) try Customer Care (tick I Still Need Help and hope for an agent available for a chat),
    http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
    or this specialized forum (where you may be able find the answer from previous threads),
    http://forums.adobe.com/community/download_install_setup
    or Adobe Support (phone, where you may have to wait quite a while),
    http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

  • Need help with Creative Cloud Desktop.

    Creative cloud desktop works, but it does not respond to anything (downloading apps, updating, etc.), except for the control menu. Already tried uninstalling, reinstalling, and Adobe cleaner.

    Thelinari have you renamed the OOBE folder and tried applying the update again?  You can find more details at Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html.

  • Help with creative cloud

    HELLO!
    I am a school student and have just started using Dreamweaver CC. Plz help me with inserting menubar with sub menus or something similar in CC . Lately i had been using CS5 which included Spry menu bar but CC doesnt comprise this and its difficult to insert one.I wud like to knw if this can be done with any inbuilt feature without using any extensions like ProjectVII etc as i have to take part in an event of creating website to be conducted by our school and there we wont have any kind of extensions installed in those desktops. Plz reply as soon as possible.
    Thank you.

    Start with an unordered list like this:
    <nav>
    <ul id="menu">
    <li><a href="#">ABOUT US &#9660;</a><ul>
    <li><a href="#">Videos</a></li>
    <li><a href="#">Newsletter</a></li></ul>
    </li>
    <li><a href="#">PRODUCTS &#9660;</a><ul>
    <li><a href="#">Broken Glass</a></li>
    <li><a href="#">Mosaic Tiles</a></li>
    <li><a href="#">Adhesives</a></li>
    <li><a href="#">Grout</a></li></ul>
    </li>
    <li><a href="#">ACCESSORIES &#9660;</a><ul>
    <li><a href="#">Gloves</a></li>
    <li><a href="#">Rubber Mallets</a></li>
    <li><a href="#">Sponges</a></li>
    <li><a href="#">Safety Glasses</a></li></ul>
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    <li><a href="#">CONTACT</a></li>
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    Style it with CSS like this:
    /* BEGIN HORIZONTAL DROP-MENU */
    nav {
        position: relative;
        width: 100%;  /**adjust width as needed**/
        margin: 0 auto;
        padding: 0;
        text-align: center;
        z-index:1000;
    nav ul {
        margin: 0;
        padding: 0
    nav li {
        list-style: none;
        font-size: 12px;
        float: left;
        text-align: center;
    /**top level menu**/
    nav li a {
        display: block;
        text-decoration: none;
        margin-right: 2px;   /* space between links */
        width: 9em;   /* adjust as needed or use auto */
        padding: 6px 15px;
        font-weight: bold;
        line-height: 2em;
        color:#1e5799;
        border: 1px solid #FFF;
        background:#C7D5E3;
    /**top menu style on mouse over**/
    nav li:hover > a {
        color: #FFF;
        background: #1e5799;
    /**sub-menu**/
    nav li ul {
        display: none;
        text-align: center;
        margin: 0;
        padding: 0 1em;
        background:#C7D5E3;
        font-weight:normal;
        font-style:oblique;
    /**sub-menu, help for older IE**/
    nav li:hover ul, nav li.hover ul {
        display: block;
        position: absolute;
        padding: 0;
    nav li:hover li,
    nav li.hover li {float: none;}
    /**drop-menu style**/
    nav li:hover li a, nav li.hover li a {
        width: 9em;  /* adjust width as needed or use auto */
        margin-top: 0;
        line-height:1.25em;
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        border:none;
    /**drop-menu style on mouse over**/
    nav li li a:hover {
        background:#D3E1B7;
        color: #004A43;
    For more advanced styles, see link below:
    CSS Horizontal Drop-Menu - JSFiddle
    Nancy O.

  • I'm getting error 205 when trying to install ID with Creative Cloud on Windows 7. Help please.

    I'm getting error 205 when trying to install ID with Creative Cloud on Windows 7. Help please.

    Creative Cloud Help / Error downloading Creative Cloud applications
    http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html

  • How do you get help to download with Creative Cloud DW6

    How do you get help to download with Creative Cloud DW6? When I try to open help on the menu bar it generates a directive to download help or reload the program.
    Thanks in-advance to the input,
    Regards,
    Jack

    Jack,
    If you're looking for help on Dreamweaver CS6, you can go to http://helpx.adobe.com/support/ and select the product of your choice to look at the self-help resources.
    Thanks
    Nikhil

  • Creative cloud installed and run but doesn't display apps or anything for that matters , only a black bar at the top with creative cloud written and a drop down menu of (help pin on notification area and quit ), creative cloud installed and run but doesn'

    creative cloud installed and run but doesn't display apps or anything for that matters , only a black bar at the top with creative cloud written and a drop down menu of (help pin on notification area and quit ), creative cloud installed and run but doesn't display apps or anything for that matters , only a black bar at the top with creative cloud written and a drop down menu of (help pin on notification area and quit )
    don't know if it's relevant or not , I run Windows 8 64-bit

    111994 please try utilizing the steps listed in App doesn’t open | Progress wheel spins continually to resolve the current error.

  • I am trying to DL PS on my new (this is my 3rd PC with Creative Cloud membership) Help!I need it on here too!

    I am trying to DL PS on my new (this is my 3rd PC with Creative Cloud membership) Help! I need it on here too!

    It's not clear what kind of license you have or how many of them.
    The regular license allows for one user and two compurers that cannot be used at the same time.
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  • Linked Smart Object breaks a PSD after sync with Creative Cloud

    After using a linked Smart Object inside a PSD and sync with Creative Cloud, the online version of file does not preview and does not work with any online feature, like Extract, Layers, or Anything else.
    Any suggestion? Thanks in advance.

    Thanks for the example Deryck,
    The preview seemed broken on the comments tab but the image was appearing for me under the Extract one. When I downloaded the original it looked like the linking was preserved. The online version didn't seem to denote in any way that the Cecinas layer contained a Linked Smart Object, which might be helpful, but it did have the preview. Here are some screenshots of what I was seeing. Thanks for posting about it. I'll pass it on to our engineering department.

  • I have design standard with creative cloud, I have installed this on 2 computers, my office and home which I was told was allowed, I have just tried to open an indesign file from the office at home and and error message said that this was created with a n

    I have design standard with creative cloud, I have installed this on 2 computers, my office and home which I was told was allowed, I have just tried to open an indesign file from the office at home and and error message said that this was created with a newer version? they are the same versions and both are up to date, I was asked this morning to put in my adobe id email and password to connect to CC which I have never been asked to do before, can anyone help?

    what's your home version (click help>about) and was that just a warning so you were able to open the file?

  • Can I use photoshop text styles and photoshop actions with creative cloud photography?

    I'm really confused by this subscription pricing. If I purchase the $9.99/month, do I get the full desktop app of Photoshop and Lightroom? But I see on this page Products they list something called Photoshop CC that costs twice as much. How is that different from the Creative Cloud Photography?
    My main question is whether I can use photoshop text styles and photoshop actions with Creative Cloud Photography, since I just purchased a bundle that includes these and I want to be able to use them. But I'd also like to understand what comes with all of the various products and how they are different.
    My other question is how is Lightroom different from Photoshop? I have a sense of what you can do in Photoshop but I don't know much about Lightroom at all.
    One more question: the free trial -- is it limited in any way besides the time length? If I do that, will I get a clear idea of all that I will be able to do once I subscribe, or are the functions limited in the trial?
    I tried to just send an email to Adobe to ask these questions but apparently they are not interested in responding to emails from people who are not yet paying customers, so I was directed here. Thanks very much for your help!

    I always like to trot this bit about Bridge once in a while or in the voice of the "Two Bobs" from Office Space,
    "Can you tell us exactly what it is you do around here?"
    What Adobe Bridge does:
    Bridge is the coordinating hub of the Creative Suite. Synchronizing color management settings for all suite programs is done from Bridge, and can only be done from Bridge, to take one important use.
    Bridge displays actual thumbnails of many more file types than Finder or Explorer. It also allows instant play of sound or video files more readily than the native OS file managers.
    Bridge allows direct access to file metadata, to embed copyright information  and keywords where appropriate (e.g., for corporate logo vector and raster files). It also displays the fonts used in an InDesign file, the swatches in an INDD or AI and the output plates (including spot color plates) they use.
    When managing the assets for a design project, Bridge allows quick and simple sorting, rating and custom labeling (with color flash indications) of assets. I can rate images according to whether they are rejects, possibles, for review by client, or approved. The filters built into Bridge allow instant isolation of only the approved images or designs in a folder, only the rejects (for deletion) or only files with certain ratings, no matter how many files it contains. It recognizes aspect ratios, so if I only need a landscape or a 16:9 image in a folder of hundreds of images, I turn off the aspect ratios I don't need.
    Once filtered, the remaining visible files can be selected and copied, moved, or deleted without affecting the rest of the contents of a folder.
    Collections are a massively useful feature. One of my clients is a performing arts center, and in a season we turn out dozens of ads, flyers, brochures, web banners, playbills, billboards and other collateral using the same assets over and over. These assets are organized by artist and/or show on disk, but I set up each season's repeating assets as a Collection in Bridge, so that I just have to open the collection and drag and drop these assets into new INDD, AI, PSD, HTML (in Dreamweaver), FLA or AE projects without having to navigate from folder to folder picking up individual files.
    Bridge's Favorites is another place I stack frequently-accessed folders, such as stock photography, backgrounds, and top-level folders for active projects.
    Assets can be divided into subfolders, but a quick toggle of "Show items from subfolders" exposes all of the assets in a single view while maintaining their organization. I will typically keep AIs, PSDs, EPSs, stock photography and client images in separate subfolders within a project. When I'm ready to start pulling assets into an InDesign layout, I toggle this on and simply drag what I need into the layout.
    Bridge comes with Adobe Camera Raw built in, which is many times faster than using Photoshop to adjust jpegs or tiffs for things like tonal range, white balance, cropping, spotting and sharpening, and is non-destructive.
    One tremendously useful Bridge function for InDesign CS5+ users is the "Show linked files" feature, which opens all the linked files in a layout into a single view, regardless of where they are physically located. I often use this when doing alternative layouts from a client-approved mockup for a campaign, to be certain the same assets are used in each piece, or when creating a motion graphic or interactive piece for the campaign in After Effects or Flash.
    The batch and image processing scripts built into Bridge automate things like creating web-ready small jpegs from multiple images, renaming large numbers of files in place or by copying to an alternative location, creating sets of PSD, png, jpeg or other file types from an assortment of image files, and so on.
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  • Photoshop CC 2014.2.1 can't sync settings with Creative Cloud

    Good day,
    Photoshop CC 2014.2.1 can't sync settings with Creative Cloud for some reason. I'm signed in, no firewalls, the router is fine. Other apps, Premiere Pro for example, sync without issues.
    Photoshop keeps saying "Connecting to Creative Cloud..." with uploads starting, but nothing is happening. I've left it in this state for an hour just in case. Is there a workaround or a fix?

    For what it's worth I have access to a second computer with the correct sync settings (which I synced to the Cloud, so the Cloud should now have my desired sync settings), but PS on my first computer still refuses to show anyway to apply these settings.
    I'm downloading the 2014 release now but it shouldn't really be necessary. This is so frustrating, especially when the Adobe PS sync help page only applies to the 2014 release (I can't find any sync help for the previous versions anymore).

  • Ven though i have a year student subscription with creative cloud when i try to open the programmes a window comes up for free trial or to buy the product. I was clicking the free trial option but i guess thats over now so it won't allow me to access the

    Even though i have a year student subscription with creative cloud when i try to open the programmes a window comes up for free trial or to buy the product. I was clicking the free trial option but i guess thats over now so it won't allow me to access the programs. Any suggestions?

    Hi natasachara,
    Please refer to the details about the student plan below:
    Creative Cloud Help | Creative Cloud for Students and Teachers / Common Questions
    Regards,
    Sheena

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