Tuxedo 6.5 Timed out error is locking up the server

Hello all,
I am hoping someone will be able to help me with my problem.
When a client tries some updates using our software, they get the following error
message:
"Timed out waiting for server to acknowledge attention"
Any subsequent processing on this server causes the following messages:
"Attempt to initiate a new SQL Server operation with results pending"
"Unable to Rollback() monitor:'AmsDatabaseConnection'! due to unknown exception!"
"Cannot perform more than one read"
As best as I can tell (which could be wrong), this only occurs to specific clients
that have to go through a firewall. However once those clients encounter the
original problem, everyone is affected.
I don't what is causing the problem. The only way I am able to "fix" the problem
is by restarting the servers. Is there a way for tuxedo to clean up these processes?
Under tmadmin on the server, there is nothing running on the offending servers,
there are no messages in the queue. I do not know what could be the problem.
I have added the -K both flag to the WSL, and I have also added the -N flag to
the WSL, I have also increased the BLOCKTIME to allow the client processes more
time to work. HOwever, none of these changes seem to work.
In the client's ULOG are the following messages:
1065 ERROR: Unable to close WSH connection
1025 ERROR: Unable to send tpterm() request
Any help or suggestions would be greatly appreciated, as I have been pulling my
hair out trying to figure this out.
- Ted

Ted,
The error you posted below is not a Tuxedo error. It is your application error, in
response to some Tuxedo error code, I would imagine.
The WSL has a -K option to turn on Keepalive at the network level. This can keep a
firewall from disconnecting due to lack of traffic.
The SQL errors are from the sequence of operations that your are executing from
your application code. Unless you are using transactions, the database can not
distinguish one service request from the next. The database simply receives a
comtinuing series of requests. It looks like it never cleaned up from the previous
service call.
As Wayne suggested, TMTRACE might show you the sequence of Tuxedo operations
interleaved with your application errors, so that you can better track down what
has happened.
Scott Orshan
Ted Unnikumaran wrote:
Hello all,
I am hoping someone will be able to help me with my problem.
When a client tries some updates using our software, they get the following error
message:
"Timed out waiting for server to acknowledge attention"
Any subsequent processing on this server causes the following messages:
"Attempt to initiate a new SQL Server operation with results pending"
"Unable to Rollback() monitor:'AmsDatabaseConnection'! due to unknown exception!"
"Cannot perform more than one read"
As best as I can tell (which could be wrong), this only occurs to specific clients
that have to go through a firewall. However once those clients encounter the
original problem, everyone is affected.
I don't what is causing the problem. The only way I am able to "fix" the problem
is by restarting the servers. Is there a way for tuxedo to clean up these processes?
Under tmadmin on the server, there is nothing running on the offending servers,
there are no messages in the queue. I do not know what could be the problem.
I have added the -K both flag to the WSL, and I have also added the -N flag to
the WSL, I have also increased the BLOCKTIME to allow the client processes more
time to work. HOwever, none of these changes seem to work.
In the client's ULOG are the following messages:
1065 ERROR: Unable to close WSH connection
1025 ERROR: Unable to send tpterm() request
Any help or suggestions would be greatly appreciated, as I have been pulling my
hair out trying to figure this out.
- Ted

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SA TIMED OUT errors

Hello!
I'm getting the following "SA TIMED OUT" errors in my amavis.log file and would like to solve the problem. The time outs seem to causing delays in the processing of mail. I have upgraded clamav to use clamd as per Alex's tutorial at topicdesk.com and that seems to be working ok.
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Aug 6 22:44:04 dns1.newzealand.co.nz /usr/bin/amavisd[24250]: (24250-10) SA TIMED OUT, backtrace: at /System/Library/Perl/Extras/5.8.6/Mail/SpamAssassin/Locker.pm line 67\n\teval {...} called at /System/Library/Perl/Extras/5.8.6/Mail/SpamAssassin/Locker.pm line 67\n\tMail::SpamAssassin::Locker::jitteryone_secondsleep('Mail::SpamAssassin::Locker::UnixNFSSafe=HASH(0x23cd5e0)') called at /System/Library/Perl/Extras/5.8.6/Mail/SpamAssassin/Locker/UnixNFSSafe.pm line 80\n\tMail::SpamAssassin::Locker::UnixNFSSafe::safe_lock('Mail::SpamAssassin::L ocker::UnixNFSSafe=HASH(0x23cd5e0)', '/var/amavis/.spamassassin/auto-whitelist', 30) called at /System/Library/Perl/Extras/5.8.6/Mail/SpamAssassin/DBBasedAddrList.pm line 70\n\tMail::SpamAssassin::DBBasedAddrList::new_checker('Mail::SpamAssassin::DBB asedAddrList=HASH(0xfad5c)', 'Mail::SpamAssassin=HASH(0x1d9872c)') called at /System/Library/Perl/Extras/5.8.6/Mail/SpamAssassin/AutoWhitelist.pm line 70\n\tMail::SpamAssassin::AutoW...
Aug 7 01:29:35 dns1.newzealand.co.nz /usr/bin/amavisd[740]: (00740-04) SA TIMED OUT, backtrace: at /System/Library/Perl/Extras/5.8.6/Mail/SpamAssassin/Locker.pm line 67\n\teval {...} called at /System/Library/Perl/Extras/5.8.6/Mail/SpamAssassin/Locker.pm line 67\n\tMail::SpamAssassin::Locker::jitteryone_secondsleep('Mail::SpamAssassin::Locker::UnixNFSSafe=HASH(0x23cd5e0)') called at /System/Library/Perl/Extras/5.8.6/Mail/SpamAssassin/Locker/UnixNFSSafe.pm line 80\n\tMail::SpamAssassin::Locker::UnixNFSSafe::safe_lock('Mail::SpamAssassin::L ocker::UnixNFSSafe=HASH(0x23cd5e0)', '/var/amavis/.spamassassin/auto-whitelist', 30) called at /System/Library/Perl/Extras/5.8.6/Mail/SpamAssassin/DBBasedAddrList.pm line 70\n\tMail::SpamAssassin::DBBasedAddrList::new_checker('Mail::SpamAssassin::DBB asedAddrList=HASH(0x1e9972c)', 'Mail::SpamAssassin=HASH(0x1d9872c)') called at /System/Library/Perl/Extras/5.8.6/Mail/SpamAssassin/AutoWhitelist.pm line 70\n\tMail::SpamAssassin::Aut...
Aug 7 01:51:43 dns1.newzealand.co.nz /usr/bin/amavisd[1906]: (01906-01) SA TIMED OUT, backtrace: at /System/Library/Perl/Extras/5.8.6/Mail/SpamAssassin/DBBasedAddrList.pm line 167\n\teval {...} called at /System/Library/Perl/Extras/5.8.6/Mail/SpamAssassin/DBBasedAddrList.pm line 167\n\tMail::SpamAssassin::DBBasedAddrList::remove_entry('Mail::SpamAssassin::D BBasedAddrList=HASH(0x4870090)', 'HASH(0x4870108)') called at /System/Library/Perl/Extras/5.8.6/Mail/SpamAssassin/AutoWhitelist.pm line 110\n\tMail::SpamAssassin::AutoWhitelist::check_address('Mail::SpamAssassin::Au toWhitelist=HASH(0x4870048)', '[email protected]', 81.192.135.247) called at /System/Library/Perl/Extras/5.8.6/Mail/SpamAssassin/EvalTests.pm line 902\n\teval {...} called at /System/Library/Perl/Extras/5.8.6/Mail/SpamAssassin/EvalTests.pm line 898\n\tMail::SpamAssassin::PerMsgStatus::checkfrom_in_autowhitelist('Mail::SpamAssassin::PerMsgStatus=HASH(0x48602b8)') called at /System/Library/Perl/Extr...
Aug 7 01:54:32 dns1.newzealand.co.nz /usr/bin/amavisd[1992]: (01992-01) SA TIMED OUT, backtrace: at /System/Library/Perl/Extras/5.8.6/Mail/SpamAssassin/Locker.pm line 67\n\teval {...} called at /System/Library/Perl/Extras/5.8.6/Mail/SpamAssassin/Locker.pm line 67\n\tMail::SpamAssassin::Locker::jitteryone_secondsleep('Mail::SpamAssassin::Locker::UnixNFSSafe=HASH(0x23cd5e0)') called at /System/Library/Perl/Extras/5.8.6/Mail/SpamAssassin/Locker/UnixNFSSafe.pm line 80\n\tMail::SpamAssassin::Locker::UnixNFSSafe::safe_lock('Mail::SpamAssassin::L ocker::UnixNFSSafe=HASH(0x23cd5e0)', '/var/amavis/.spamassassin/auto-whitelist', 30) called at /System/Library/Perl/Extras/5.8.6/Mail/SpamAssassin/DBBasedAddrList.pm line 70\n\tMail::SpamAssassin::DBBasedAddrList::new_checker('Mail::SpamAssassin::DBB asedAddrList=HASH(0x1e9972c)', 'Mail::SpamAssassin=HASH(0x1d9872c)') called at /System/Library/Perl/Extras/5.8.6/Mail/SpamAssassin/AutoWhitelist.pm line 70\n\tMail::SpamAssassin::Aut...
Aug 7 01:56:05 dns1.newzealand.co.nz /usr/bin/amavisd[1992]: (01992-04) SA TIMED OUT, backtrace: at /System/Library/Perl/Extras/5.8.6/Mail/SpamAssassin/DBBasedAddrList.pm line 167\n\teval {...} called at /System/Library/Perl/Extras/5.8.6/Mail/SpamAssassin/DBBasedAddrList.pm line 167\n\tMail::SpamAssassin::DBBasedAddrList::remove_entry('Mail::SpamAssassin::D BBasedAddrList=HASH(0x48ab568)', 'HASH(0x79bc3c)') called at /System/Library/Perl/Extras/5.8.6/Mail/SpamAssassin/AutoWhitelist.pm line 110\n\tMail::SpamAssassin::AutoWhitelist::check_address('Mail::SpamAssassin::Au toWhitelist=HASH(0x41fa48)', '[email protected]', 81.192.135.247) called at /System/Library/Perl/Extras/5.8.6/Mail/SpamAssassin/EvalTests.pm line 902\n\teval {...} called at /System/Library/Perl/Extras/5.8.6/Mail/SpamAssassin/EvalTests.pm line 898\n\tMail::SpamAssassin::PerMsgStatus::checkfrom_in_autowhitelist('Mail::SpamAssassin::PerMsgStatus=HASH(0x488b5f8)') called at /System/Library/Perl/E...
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readme_directory = /usr/share/doc/postfix
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smtpdhelorequired = yes
smtpdhelorestrictions = permit_mynetworks, rejectnon_fqdnhostname, rejectinvalidhostname, permit
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smtpdrecipientrestrictions = permitsasl_authenticated,permit_mynetworks,reject_unauthdestination,permit
smtpdsasl_authenable = yes
smtpdsoft_errorlimit = 10
smtpdtlsCAfile = /etc/certificates/secure.newzealand.co.nz.chcrt
smtpdtls_certfile = /etc/certificates/Default.crt
smtpdtls_keyfile = /etc/certificates/Default.key
smtpduse_pwserver = yes
smtpdusetls = no
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virtualmailboxdomains = hash:/etc/postfix/virtual_domains
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Hi Gurus,
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(SID_NAME = CLRExtProc)
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(PROGRAM = extproc)
(ENVS = "EXTPROC_DLLS=ONLY:D:\app\Administrator\product\11.2.0\dbhome_1\bin\oraclr11.dll")
(SID_DESC =
(GLOBAL_DBNAME = ORCL)
(ORACLE_HOME = D:\app\Administrator\product\11.2.0\dbhome_1)
(SID_NAME = ORCL)
LISTENER =
(DESCRIPTION_LIST =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC1521))
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = NRDBSVR.delldomain1.netreachasia.com)(PORT = 1521))
ADR_BASE_LISTENER = D:\app\Administrator
NOTE:
Machine A = NRDBSVR.delldomain1.netreachasia.com (Win 2003 Server)
Machine B = testpc (Win XP)

I get a connection timed out error when trying to connect to the itunes store, if I have pending downloads they show up and I can download, also I was able to access my account, yet I can't access other parts of the store, I am in greece on a macbook pro

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support.apple.com/kb/ts1538
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Date/Time: Thu Jun 15 17:06:10 2006
Module: icxxthr_mt.c
Line: 2551
Server: hcidx1_DX1_03
Detail: Connection to partner timed out after 60s</i>
My BPM waits for 10 minutes and I set the parameter XI.Timeout to 600000 (i.e. 10 minutes) in module parameter table for the sender SOAP adapter as per the note 856597. And in SXMB_ADM, I set the parameter CHECK_FOR_ASYNC_RESPONSE_TIMEOUT of category SA_COMM to 600. In my client program, I set the timeout as 1 hour. All these config params are supposed to make sure that all the components involved wait for atleast 10 mins before they timeout.
But I get timeout after 60 sec. Whats wrong/missing?
I highly appreciate your inputs.
thx in adv
praveen

Hey Praveen,
<i>I'm making the SOAP call from a client program and I get the correct response in some cases where the data requested is not huge...normally with in 30 sec.
But in some cases I get the error '500 Connection timed out' after 60 sec. The detailed message is as follows.</i>
does this mean you are getting some response in some cases where u r payload is small , and if its large ur getting some timeout like this? Also is ur scenario Sync / Async?
Assuming i understood correctly , i came a similar situation but that has to do some thing with Paging file / memory issues when the files are too huge and no. of users are high please let me know if this is the case.
best regards
Vara
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